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Issue metadata

Status: Unconfirmed
Owner: ----
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Linux
Pri: 2
Type: Compat



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gmail multiple accounts issue, keep getting signed out

Reported by legendm...@gmail.com, Jan 13 2018

Issue description

UserAgent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36

Example URL:

Steps to reproduce the problem:
1. sign into gmail
2. add account, sign into second gmail
3. perform some actions in gmail

What is the expected behavior?
all google accounts stay signed in

What went wrong?

"You have been signed out of this account.

This may have happened automatically because another user signed in from the same browser. To continue using this account, you will need to sign in again. This is done to protect your account and to ensure the privacy of your information."

then redirect to sign in page showing both accounts signed out
https://accounts.google.com/ServiceLogin/signinchooser?service=mail&passive=true&rm=false&continue=

Tried clearing cookies and it did not help

Does it occur on multiple sites: N/A

Is it a problem with a plugin? N/A 

Did this work before? N/A 

Does this work in other browsers? N/A

Chrome version: 63.0.3239.132  Channel: stable
OS Version: Ubuntu 16.04.3 LTS
Flash Version:
 
Labels: Needs-Triage-M63
Cc: sc00335...@techmahindra.com
Components: Platform>Apps
Labels: TE-NeedsTriageFromHYD Triaged-ET
legendmove@ Thanks for the issue.

Tested this issue on Windows 10. Ubuntu 14.04 and 17.10 using the latest Stable 63.0.3239.132 and Canary 65.0.3321.0 and unable to reproduce the issue by following the below steps.

1. Launched Chrome and signed into Gmail with one account.
2. Clicked on Add account button and signed into another account.
Can observe both the accounts are active and are signed in. Didn't get logged out from any account.

As this issue was reported on Ubuntu 16.04, requesting someone from Inhouse team to please look into this issue and help in further triaging.

Thanks.. 
Labels: Needs-Feedback
Unable to reproduce the issue on Ubuntu 16.04 using chrome stable-63.0.3239.132 as per the steps mentioned in C#0.Observed all gmail signed in users stay signed in.No account logged out while performing actions in both the accounts.

legendmove@,Could you please check the issue with clean profile (without any apps and extensions) let us know your observations on the same.

Thanks..!
Clearing cookies did not fix it. I did a sign out the sign back in, no issues this time.

I suspect it has to do with sync. I do have multiple gmail sessions active on different computers with Chromium using the same google account for sync.
Project Member

Comment 5 by sheriffbot@chromium.org, Jan 18 2018

Cc: jmukthavaram@chromium.org
Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "jmukthavaram@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Labels: Needs-Feedback
@legendmove: Can we close this issue as per comment #4.

Thanks!!

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