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Issue 801576 link

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Issue metadata

Status: Fixed
Owner: ----
Closed: Jan 2018
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug



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Flash Plugin will not load on new profile

Reported by urz...@gmail.com, Jan 12 2018

Issue description

UserAgent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36

Example URL:
http://get.adobe.com/flashplayer/about/

Steps to reproduce the problem:
1. Create a new Windows user or login to a Windows device with a user for the first time.
2. Attempt to load Flash content.
3. 

What is the expected behavior?
The Flash plugin should load after 6 minutes or as soon as Flash content is loaded. 

What went wrong?
The Flash plugin should load either after 6 minutes or as soon as Flash content is loaded. 
The plugin never loads, shows an external not yet present.
Trying to update the Plugin directly through chrome://componets gives the below error:
An error occurred while checking for updates: Unable to connect to the Internet. HTTP 403 Forbidden. Please check your proxy configuration. (error code 7: 0x80042193 -- system level)

Attempting to check for a Chrome update yields the same error. 

Does it occur on multiple sites: Yes

Is it a problem with a plugin? Yes Flash

Did this work before? Yes It worked yesterday on the same version of Chrome

Does this work in other browsers? Yes

Chrome version: 63.0.3239.132  Channel: stable
OS Version: 6.1 (Windows 7, Windows Server 2008 R2)
Flash Version: Shockwave Flash 28.0 r0
 
Labels: Needs-Triage-M63

Comment 2 by tkent@chromium.org, Jan 15 2018

Components: -Blink Internals>Plugins>Flash
Cc: sc00335...@techmahindra.com
Components: Internals>Installer
Labels: Triaged-ET TE-NeedsTriageHelp
Unable to reproduce this issue on reported version 63.0.3239.132 using Windows 7 and Windows 10 with steps mentioned below.

1. Navigated to http://get.adobe.com/flashplayer/about/ and clicked on plugin icon and clicked on run flash.
2. Now able to see flash content.
3. Navigated to chrome://help and observed chrome update without any error.

Adding Internals>Installer label as this issue is also seen with chrome update.

Could some from Internals>Installer/Internals>Plugins>Flash team please have a look into this issue.

Thanks!
801576.mp4
3.1 MB View Download

Comment 4 by grt@chromium.org, Jan 16 2018

Cc: waff...@chromium.org
Unable to repro with 64.0.3282.85 with these steps:
- delete "%LOCALAPPDATA%\Google\Chrome Beta\User Data"
- launch Chrome Beta
- navigate to chrome://components
- click "Check for update" beneath "Adobe Flash Player"

The update arrived in a timely fashion.

+waffles to chime on on the specific error seen. Do you know what this means?
Status: Fixed (was: Unconfirmed)
This was very likely the Omaha outage on Jan 12th. The server went into DoS mode and issued some 403s. It should be resolved now.

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