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Starred by 18 users

Issue metadata

Status: Verified
Owner:
Closed: Feb 2018
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug



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Canvas not rendering for MP4s on convertible chromebooks

Reported by jonat...@wevideo.com, Jan 11 2018

Issue description

UserAgent: Mozilla/5.0 (X11; CrOS armv7l 10032.75.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.116 Safari/537.36
Platform: 10032.75.0 (Official Build) stable-channel veyron_minnie 

Example URL:
https://awstest.wevideo.com/static/movieeditor/test/video.html

Steps to reproduce the problem:
1. Navigate to https://awstest.wevideo.com/static/movieeditor/test/video.html on a convertible (laptop/tablet) chromebook
2. Press play

What is the expected behavior?
You should see two videos playing

What went wrong?
On convertible chromebooks, only one video is playing. Perhaps related to https://bugs.chromium.org/p/chromium/issues/detail?id=701060

Seems to be working without any issue on non convertible chromebooks, mac os x, and windows chrome. 

Is it a problem with Flash or HTML5? HTML5

Chrome version: 63.0.3239.132  Channel: stable
OS Version: 63.0.3239.116 (Official Build) (32-bit) 

We believe this to be isolated to a specific chipset on convertible chromebooks.
Rockchip chipset with a Mali-T760 gpu

Reported devices with the issue include Asus Chromebook Flip c100 and CTL Chromebook Model J4+

 
Screen Shot 2018-01-11 at 15.30.46.png
1.1 MB View Download
chrome___gpu (3).pdf
902 KB Download
Cc: mcasas@chromium.org posciak@chromium.org
Does it work if you disable accelerated video decode in chrome://flags?
Disabling chrome://flags/#disable-accelerated-video-decode appears to have fixed the problem on my ASUS Flip C100PA

Comment 3 by mcasas@chromium.org, Jan 12 2018

Components: Internals>GPU>Video OS>Kernel>Video
Labels: GPU-ARM

Comment 4 by piman@chromium.org, Jan 12 2018

Owner: posciak@chromium.org
Status: Assigned (was: Unconfirmed)
Labels: videoshortlist
Owner: acourbot@chromium.org
*

This fixed my Samsung Chromebook Plus.
Will disabling accelerated video decode have a negative impact on other applications?
We are experiencing this problem on ctl J4+ as well.  It is affecting our students when they are using WeVideo.com and trying to layer text over background images.


Disabling the accelerated video decode fixed this problem for my chromebook. I have not seen any negative consequences while using various web based video, graphics, html, flash, web browsing, and gsuite services - as of yet.
At most you'll see increased battery drain, if that's not a problem for you then that's a reasonable workaround.
Status: Started (was: Assigned)
Could reproduce the issue with build R63-10032.79.0 on Minnie, investigating...
This is fixed on R64-10176.65.0. Performing a bisect.
Found that the issue was fixed between 10176.14.0 and 10176.15.0, meaning the fix has landed in Chrome between 64.0.3282.24 and 64.0.3282.31. Looking from there.
Labels: Merge-Request-63
This issue is fixed by the following CL:

https://chromium-review.googlesource.com/c/chromium/src/+/821151

It is already in M64, but a merge to M63 is also necessary - requesting approval for merging to M63.
M64 is already shipping to stable, I don't think they're taking 63 merges anymore.
Labels: -Merge-Request-63
Status: Fixed (was: Started)
Yeah, looks like I am kind of alone on the Merge-Request-63 tag. :) Closing as fixed, since this is fixed in 64 which should ship soon.
Cc: avkodipelli@chromium.org vsu...@chromium.org
Status: Verified (was: Fixed)
Verified on 10176.74.0, 64.0.3282.186 
Some of our chrome books will still not display the preview screen/canvas. We shut down and restarted and we also disabled accelerated video decode. We are running version 63 and cannot update to 64, which might be a fix, because our state testing is being done now and they only support 60 to 63. Also, some that are running 63 work while others don't.

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