Dell Chromebook 11 Model CB1Cb13 delayed boot after update 63.0.3239.116
Reported by
mschnei...@nbtschools.org,
Jan 11 2018
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Issue description
<b>Chrome Version : <Copy from: 'about:version'></b>
URLs (if applicable) :
Other browsers tested:
Add OK or FAIL, along with the version, after other browsers where you
have tested this issue:
Safari:
Firefox:
Edge:
What steps will reproduce the problem?
(1)Update Chromebook to Chrome OS 63.0.3239.116, reboot device.
(2)Shut down the chromebook. Press power button, screen stays black, and does not boot even though fully charged battery and plugged in. Sometimes after several minutes some of the devices magically boot as long as the lid stays open.
(3)Tapping the power button quckley twice, seems to help, but it still takes 15 minuts for the Chrome OS splash screen to appear.
What is the expected result?
Boot in under 10 seconds
What happens instead?
Black screen as if power was dead. 15 seconds to several minutes boot time.
Please provide any additional information below. Attach a screenshot if
possible.
,
Jan 12 2018
I can also confirm that we are seeing this issue in our district on the Dell Chromebook 11 devices but not the Dell 3189 2-in-1 touchscreen Chromebooks. with CROS 63.0.3239.116.
,
Jan 12 2018
Here is a link to a video that one of our school techs took. The computer on the right is Chrome v62 and the one on the left is Chrome v63.0.3239.116 https://drive.google.com/file/d/14rlXwPppS-AgpRT9_QtmyKOrs8bbcU2f/view?usp=sharing
,
Jan 16 2018
I just saw that there is a Chrome v63.0.3239.140 version and when I updated a Dell Chromebook 11 with this, the boot time returned to normal (3-5 seconds). We are testing with a few more Dell Chromebooks to see the results.
,
Jan 16 2018
We have updated about 10 Dell Chromebook 11s with the v63.0.3239.140 update at a couple of locations in our district and this has resolved the slow boot time issue for us. I hope others see the same results.
,
Apr 19 2018
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Comment 1 by kbo...@somsd.k12.nj.us
, Jan 11 2018