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Issue 800575 link

Starred by 2 users

Issue metadata

Status: Untriaged
Owner: ----
Cc:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 3
Type: Bug



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Chrome crashes on startup (won't launch or open, no pages like chrome://crashes can be reached)

Project Member Reported by melodychu@chromium.org, Jan 9 2018

Issue description

Chrome Version: 63.0.3239.84
OS: Windows 10, Windows 7

What steps will reproduce the problem?
N/A

What is the expected result?
Chrome won't crash

What happens instead?
Chrome will immediately crash after you try to launch it. We tried asking for crash IDs but users cannot get to chrome://crashes without Chrome crashing. One affected user tried installing Chrome Beta, but they still cannot get Chrome to launch.

Feedback: 
"Google chrome continues to crash on startup on a friends pc. We have tried to do the small fixes such as reinstalling, running in compatibility modes, clearing folders and saved data, and turning off hardware acceleration system wide. He cannot access chrome settings at all"

"This solution relies on users ability to open google chrome. But what then when the chrome won't respond to anyting? Uninstalled and installed nothing works. Tried Chrome Canary, that doesn't work either. I don't know what the problem is and I'm not finding anything to fix it here."


Forum:
https://productforums.google.com/forum/#!msg/chrome/IfxjU0I-QaQ/DNOcxsJqBwAJ

 

Comment 1 by k...@chromium.org, Jan 23 2018

Are there multiple reports or just one?

Comment 2 by k...@chromium.org, Jan 23 2018

Cc: kings...@google.com
Cc: susanjun...@techmahindra.com
Labels: Needs-Triage-M63 Triaged-ET Needs-Feedback
melodychu@ Thanks for the issue.

Tested this issue on Windows 7 and 10 on the reported version 63.0.3239.84, latest Canary 66.0.3334.0 and Stable 64.0.3282.119 and could install Chrome and navigated to web-pages without any issues. No crash is observed while installing and launching Chrome.

Can you please respond to comment #1, which will help in further triaging of the issue.

Thanks..

Comment 4 by kings...@google.com, Mar 10 2018

Cc: -kings...@google.com

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