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Issue metadata

Status: Unconfirmed
Owner: ----
Cc:
Components:
EstimatedDays: ----
NextAction: 2019-03-01
OS: Chrome
Pri: 2
Type: Feature



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Need instructions on how to add additional trays to generic CUPS driver for HP Laserjet Printers

Reported by jer...@allseasonsgaragedoor.com, Jan 8 2018

Issue description

UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.84 Safari/537.36
Platform: 10032.75.0

Steps to reproduce the problem:
1. Try to print but missing tray selection options

What is the expected behavior?
I'd see all the trays available.

What went wrong?
There isn't an option to show all the trays for my Color LaserJet Enterprise MFP M577dn or the HP Color LaserJet Pro MFP M281fdw printers.   This seems to be true of any HP Laserjet models which makes the Chrome OS difficult to use in an office environment.

Did this work before? N/A 

Chrome version: 63.0.3239.84  Channel: stable
OS Version: 63.0.3239.116
Flash Version: 

I was told to open this ticket separately by  skau@chromium.org https://bugs.chromium.org/p/chromium/issues/detail?id=782984&q=component%3AInternals%3EPrinting%3ECUPS&sort=-modified&colspec=ID%20Pri%20M%20Stars%20ReleaseBlock%20Component%20Status%20Owner%20Summary%20OS%20Modified
 

Comment 1 by vsu...@google.com, Jan 10 2018

Components: Internals>Printing>CUPS

Comment 2 by skau@chromium.org, Jan 25 2018

Cc: weifangsun@chromium.org skau@chromium.org
Labels: -Type-Bug -Arch-x86_64 Type-Feature
NextAction: 2019-03-01
We intend to solve this by querying the printer for tray support.  Work is in progress.

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