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Issue 799518 link

Starred by 2 users

Issue metadata

Status: Fixed
Owner:
Closed: Jan 2018
Cc:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug-Regression



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Chrome: Crash Report - Third party - module_lifetime.dll

Project Member Reported by cr...@system.gserviceaccount.com, Jan 5 2018

Issue description

reporter:pbommana@google.com

Magic Signature: Third party - module_lifetime.dll

Crash link: https://crash.corp.google.com//browse?q=product.name%3D'Chrome'%20AND%20custom_data.ChromeCrashProto.ptype%3D'browser'%20AND%20custom_data.ChromeCrashProto.magic_signature_1.name%3D'Third%20party%20-%20module_lifetime.dll'%20AND%20ReportID%3D'd8d5133163eaa0b9'&sql_dialect=googlesql&ignore_case=false&enable_rewrite=true&omit_field_name=&omit_field_value=&omit_field_opt=%3D#3

-------------------------------------------------------------------------------
Sample Report
-------------------------------------------------------------------------------
Product name: Chrome
Magic Signature : Third party - module_lifetime.dll
Product Version: 63.0.3239.84
Process type: browser
Report ID: d8d5133163eaa0b9
Report Url: https://crash.corp.google.com/d8d5133163eaa0b9
Report Time: 2018-01-05T09:07:58.031-08:00
Upload Time: 2018-01-05T09:07:58.031-08:00
Uptime: 3495000 ms
CumulativeProductUptime: 0 ms
OS Name: Windows NT
OS Version: 10.0.16299 15
CPU Architecture: amd64
CPU Info: family 6 model 58 stepping 9

-------------------------------------------------------------------------------
Crashing thread: Thread index: 0. Stack Quality: 42%. Thread id: 12056.
-------------------------------------------------------------------------------
0x00007ffa29ed11b4 (module_lifetime.dll + 0x000011b4)	
0x00007ffa31d9364f (WS2_32.dll + 0x0005364f)	WPP_SF_IS
0x00007ffa29ed130d (module_lifetime.dll + 0x0000130d)	
0x00007ffa31d5772d (WS2_32.dll + 0x0001772d)	CRT_INIT
0x00007ffa2ae6b199 (log.dll + 0x0000b199)	
0x00007ffa29ed117f (module_lifetime.dll + 0x0000117f)	
0x00007ffa2ae73c23 (log.dll + 0x00013c23)	
0x00007ffa2ae5ffff 
0x00007ffa2ae743bf (log.dll + 0x000143bf)	
0x00007ffa2ae5ffff 
0x00007ffa32821472 (ntdll.dll + 0x00011472)	LdrpCallInitRoutine
0x00007ffa32850694 (ntdll.dll + 0x00040694)	LdrShutdownProcess
0x00007ffa32850553 (ntdll.dll + 0x00040553)	RtlExitUserProcess
0x00007ffa3017f069 (KERNEL32.dll + 0x0000f069)	ExitProcessImplementation
0x00007ff6239d7328 (chrome.exe - exit.cpp: 129)	exit_or_terminate_process
0x00007ff6239d72de (chrome.exe - exit.cpp: 265)	common_exit
0x00007ff6239c73f4 (chrome.exe - exe_common.inl: 290)	__scrt_common_main_seh
0x00007ffa30181fe3 (KERNEL32.dll + 0x00011fe3)	BaseThreadInitThunk
0x00007ffa3287ef90 (ntdll.dll + 0x0006ef90)	RtlUserThreadStart

 
Labels: -Type-Bug TE-CrashTriage M-63 Stability-ThirdParty Type-Bug-Regression
This crash has spiked a lot on latest Chrome Stable i.e., 63.0.3239.84 and above stable and Beta(m64) releases.

This crash is due to third party module "module_lifetime.dll(Avast)".

Few data points :
1. crash is distributed across Windows versions of which Windows 10 has highest crash rate.
2. Chromecrash dashboard reports "empty AV" 
3. module_lifetime.dll version is 0.0.0.0 

Please find details here : https://goto.google.com/tcckf

Note : Logged this issue since the crash rate 
Cc: ranjitkan@chromium.org
Labels: Stability-Sheriff-Desktop
Just to update, more than 11000 instances of this crash is observed so far on the stable build# 63.0.3239.132. Below link gives in detail for the number of instances in which the crash is occurring on respective builds:

https://crash.corp.google.com/browse?q=product.name%3D%27Chrome%27%20AND%20custom_data.ChromeCrashProto.ptype%3D%27browser%27%20AND%20custom_data.ChromeCrashProto.magic_signature_1.name%3D%27Third%20party%20-%20module_lifetime.dll%27&sql_dialect=googlesql&ignore_case=false&enable_rewrite=true&omit_field_name=&omit_field_value=&omit_field_opt=%3D#productversion:1000

Looping stability sheriff as well so that issue gets addressed.

Thanks.!

Comment 3 by ivanpe@chromium.org, Jan 10 2018

It looks like there is some sort of incompatibility with Avast software.  It results in Chrome crashing during shutdown. I sent an email to chrome-stability@google.com for advice.

Comment 4 by wfh@chromium.org, Jan 11 2018

Labels: -Restrict-View-EditIssue
I'll reach out to Avast.

Comment 5 by wfh@chromium.org, Jan 11 2018

This is a shutdown crash. Analysis from crash shows clear spike for AVG (30x spike) and Avast (14x spike):

http://shortn/_2WwXNYkO8X

I have reached out to contacts in Avast and am awaiting their response.

Comment 6 by ivanpe@chromium.org, Jan 12 2018

Labels: -Stability-Sheriff-Desktop
Owner: wfh@chromium.org
Removing from stability sheriffing queue because wfh@ is already looking at it.

Comment 7 by wfh@chromium.org, Jan 12 2018

Status: Started (was: Untriaged)
Avast have replied and state:

"unfortunately, we have not been able to reproduce it ourselves for now, so we decided to disable this functionality temporary on x64 builds. It will be release in upcoming days."

We will continue to monitor stability over the next few days.

Comment 8 by wfh@chromium.org, Jan 12 2018

Cc: pam@chromium.org abdulsyed@chromium.org
This appears to be an interaction between both AVG and Avast installed on the same machine, as for almost all (99.9%) of the reports that contain a system profile, both AVG and Avast is running.

The bug/crash seems to happen when there is a version mismatch between AVG and Avast e.g.

crash/444b16838109ee62:

Avast: 17.9.3761.0
AVG: 17.7.3660.0

crash/e8f9ae1268cf33f5:

Avast: 17.9.3761.0
AVG: 17.8.3705.0

I've been so far unable to find an old version of AVG to install to test this theory.

Avast have been made aware of this issue and are working on a fix.

Comment 9 by wfh@google.com, Jan 16 2018

Status: Fixed (was: Started)
Response from Avast: "we have analyzed the scenario with two DLLs loaded (one for AVAST brand and another one for AVG brand) and I can confirm the bug in the products, which leads to this originally unwanted behavior. Fortunately, it’s again already fixed in version 17.9., so it should disappear when people updates both products."

It seems Avast pushed a fix on Friday and this seems to have fixed the crashes, I now see crash rate returning to normal levels. Grateful to Avast for their quick response on this.

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