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Chrome: Crash Report - Third party - module_lifetime.dll |
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Issue descriptionreporter:pbommana@google.com Magic Signature: Third party - module_lifetime.dll Crash link: https://crash.corp.google.com//browse?q=product.name%3D'Chrome'%20AND%20custom_data.ChromeCrashProto.ptype%3D'browser'%20AND%20custom_data.ChromeCrashProto.magic_signature_1.name%3D'Third%20party%20-%20module_lifetime.dll'%20AND%20ReportID%3D'd8d5133163eaa0b9'&sql_dialect=googlesql&ignore_case=false&enable_rewrite=true&omit_field_name=&omit_field_value=&omit_field_opt=%3D#3 ------------------------------------------------------------------------------- Sample Report ------------------------------------------------------------------------------- Product name: Chrome Magic Signature : Third party - module_lifetime.dll Product Version: 63.0.3239.84 Process type: browser Report ID: d8d5133163eaa0b9 Report Url: https://crash.corp.google.com/d8d5133163eaa0b9 Report Time: 2018-01-05T09:07:58.031-08:00 Upload Time: 2018-01-05T09:07:58.031-08:00 Uptime: 3495000 ms CumulativeProductUptime: 0 ms OS Name: Windows NT OS Version: 10.0.16299 15 CPU Architecture: amd64 CPU Info: family 6 model 58 stepping 9 ------------------------------------------------------------------------------- Crashing thread: Thread index: 0. Stack Quality: 42%. Thread id: 12056. ------------------------------------------------------------------------------- 0x00007ffa29ed11b4 (module_lifetime.dll + 0x000011b4) 0x00007ffa31d9364f (WS2_32.dll + 0x0005364f) WPP_SF_IS 0x00007ffa29ed130d (module_lifetime.dll + 0x0000130d) 0x00007ffa31d5772d (WS2_32.dll + 0x0001772d) CRT_INIT 0x00007ffa2ae6b199 (log.dll + 0x0000b199) 0x00007ffa29ed117f (module_lifetime.dll + 0x0000117f) 0x00007ffa2ae73c23 (log.dll + 0x00013c23) 0x00007ffa2ae5ffff 0x00007ffa2ae743bf (log.dll + 0x000143bf) 0x00007ffa2ae5ffff 0x00007ffa32821472 (ntdll.dll + 0x00011472) LdrpCallInitRoutine 0x00007ffa32850694 (ntdll.dll + 0x00040694) LdrShutdownProcess 0x00007ffa32850553 (ntdll.dll + 0x00040553) RtlExitUserProcess 0x00007ffa3017f069 (KERNEL32.dll + 0x0000f069) ExitProcessImplementation 0x00007ff6239d7328 (chrome.exe - exit.cpp: 129) exit_or_terminate_process 0x00007ff6239d72de (chrome.exe - exit.cpp: 265) common_exit 0x00007ff6239c73f4 (chrome.exe - exe_common.inl: 290) __scrt_common_main_seh 0x00007ffa30181fe3 (KERNEL32.dll + 0x00011fe3) BaseThreadInitThunk 0x00007ffa3287ef90 (ntdll.dll + 0x0006ef90) RtlUserThreadStart
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Jan 9 2018
Just to update, more than 11000 instances of this crash is observed so far on the stable build# 63.0.3239.132. Below link gives in detail for the number of instances in which the crash is occurring on respective builds: https://crash.corp.google.com/browse?q=product.name%3D%27Chrome%27%20AND%20custom_data.ChromeCrashProto.ptype%3D%27browser%27%20AND%20custom_data.ChromeCrashProto.magic_signature_1.name%3D%27Third%20party%20-%20module_lifetime.dll%27&sql_dialect=googlesql&ignore_case=false&enable_rewrite=true&omit_field_name=&omit_field_value=&omit_field_opt=%3D#productversion:1000 Looping stability sheriff as well so that issue gets addressed. Thanks.!
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Jan 10 2018
It looks like there is some sort of incompatibility with Avast software. It results in Chrome crashing during shutdown. I sent an email to chrome-stability@google.com for advice.
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Jan 11 2018
I'll reach out to Avast.
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Jan 11 2018
This is a shutdown crash. Analysis from crash shows clear spike for AVG (30x spike) and Avast (14x spike): http://shortn/_2WwXNYkO8X I have reached out to contacts in Avast and am awaiting their response.
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Jan 12 2018
Removing from stability sheriffing queue because wfh@ is already looking at it.
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Jan 12 2018
Avast have replied and state: "unfortunately, we have not been able to reproduce it ourselves for now, so we decided to disable this functionality temporary on x64 builds. It will be release in upcoming days." We will continue to monitor stability over the next few days.
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Jan 12 2018
This appears to be an interaction between both AVG and Avast installed on the same machine, as for almost all (99.9%) of the reports that contain a system profile, both AVG and Avast is running. The bug/crash seems to happen when there is a version mismatch between AVG and Avast e.g. crash/444b16838109ee62: Avast: 17.9.3761.0 AVG: 17.7.3660.0 crash/e8f9ae1268cf33f5: Avast: 17.9.3761.0 AVG: 17.8.3705.0 I've been so far unable to find an old version of AVG to install to test this theory. Avast have been made aware of this issue and are working on a fix.
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Jan 16 2018
Response from Avast: "we have analyzed the scenario with two DLLs loaded (one for AVAST brand and another one for AVG brand) and I can confirm the bug in the products, which leads to this originally unwanted behavior. Fortunately, it’s again already fixed in version 17.9., so it should disappear when people updates both products." It seems Avast pushed a fix on Friday and this seems to have fixed the crashes, I now see crash rate returning to normal levels. Grateful to Avast for their quick response on this. |
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Comment 1 by pbomm...@chromium.org
, Jan 5 2018