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Issue 798200 link

Starred by 2 users

Issue metadata

Status: WontFix
Owner: ----
Closed: Nov 23
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug



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An error occurred while checking for updates: Update check failed to start (error code 3: 0x80080005 -- system level)

Reported by kishorekotesh678@gmail.com, Jan 1 2018

Issue description

UserAgent: Mozilla/5.0 (Windows NT 10.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/58.0.3029.110 Safari/537.36

Steps to reproduce the problem:
1. Navigate to chrome://help/
2. Try to update the chrome to latest version from Version 58.0.3029.110

What is the expected behavior?
Should be able to update the current version to latest version.

What went wrong?
An error occurred while checking for updates: Update check failed to start (error code 3: 0x80080005 -- system level)

Did this work before? N/A 

Chrome version: 58.0.3029.110  Channel: n/a
OS Version: 10.0
Flash Version: Shockwave Flash 28.0 r0
 
ChromUpdateIssue.png
44.1 KB View Download
Labels: Needs-Milestone
Cc: sc00335...@techmahindra.com
Labels: Needs-Feedback Triaged-ET
@Reporter: Could you check by uninstalling current build and installing latest build. You can download build from https://www.chromium.org/getting-involved/dev-channel.

Thanks!
Cc: ajha@chromium.org ligim...@chromium.org
Try the below scenarios
=======================

Scenario 1:

1. Close all the chrome background process(if any)running in the background.
2. Relaunch browser and try to update.

Scenario 2
===========
1. Create a new browser user profile
2. Clear cache and cookies
3. chrome://settings- Reset Chrome browser settings
4. Update

If both the above scenarios doesn't work, uninstall and reinstall chrome(IMPORTANT: Make sure to backup your USER DATA folder) otherwise you will loose all the saved browser data.

Comment 4 by grt@chromium.org, Jan 8 2018

0x80080005 means that the Google Update service, which is the underlying client infrastructure to handle the Chrome updates, could not start (the specific error is CO_E_SERVER_EXEC_FAILURE). There are many possible causes for this, including interference from anti-virus or similar software. You can try downloading and running the Chrome installer from https://www.google.com/chrome without uninstalling Chrome. This should not touch your user data. It may allow Google Update to repair itself.
Cc: viswa.karala@chromium.org
Status: WontFix (was: Unconfirmed)
As there isn't any Feedback from reporter from long time, closing this issue and marking it as Won't Fix.

@Reporter: Requesting you to file/raise a new issue if the issue is seen again.

Thanks!

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