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Issue 797300 link

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Issue metadata

Status: Assigned
Owner:
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug-Regression



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Black in top left corner with H.264 hardware decoding on Windows 7

Reported by devo...@gmail.com, Dec 22 2017

Issue description

UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_2) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.108 Safari/537.36

Example URL:
https://stubru.be/live

Steps to reproduce the problem:
1. Make sure hardware acceleration is enabled
2. Play video
3. 

What is the expected behavior?
Video plays normally

What went wrong?
Black blocks appear in the top left corner

Did this work before? Yes 62

Is it a problem with Flash or HTML5? HTML5

Does this work in other browsers? Yes

Chrome version: 63.0.3239.108  Channel: stable
OS Version: 6.1.7601
Flash Version: 

Contents of chrome://gpu: 
Graphics Feature Status
Canvas: Hardware accelerated
CheckerImaging: Disabled
Flash: Hardware accelerated
Flash Stage3D: Hardware accelerated
Flash Stage3D Baseline profile: Hardware accelerated
Compositing: Hardware accelerated
Multiple Raster Threads: Enabled
Native GpuMemoryBuffers: Software only. Hardware acceleration disabled
Rasterization: Hardware accelerated
Video Decode: Hardware accelerated
Video Encode: Hardware accelerated
WebGL: Hardware accelerated
WebGL2: Hardware accelerated
Driver Bug Workarounds
clear_uniforms_before_first_program_use
decode_encode_srgb_for_generatemipmap
disable_accelerated_vpx_decode
disable_delayed_copy_nv12
disable_direct_composition
disable_discard_framebuffer
disable_dxgi_zero_copy_video
disable_framebuffer_cmaa
disable_larger_than_screen_overlays
exit_on_context_lost
force_cube_complete
msaa_is_slow
scalarize_vec_and_mat_constructor_args
texsubimage_faster_than_teximage
Problems Detected
Some drivers are unable to reset the D3D device in the GPU process sandbox
Applied Workarounds: exit_on_context_lost
TexSubImage is faster for full uploads on ANGLE
Applied Workarounds: texsubimage_faster_than_teximage
Clear uniforms before first program use on all platforms: 124764, 349137
Applied Workarounds: clear_uniforms_before_first_program_use
Always rewrite vec/mat constructors to be consistent: 398694
Applied Workarounds: scalarize_vec_and_mat_constructor_args
ANGLE crash on glReadPixels from incomplete cube map texture: 518889
Applied Workarounds: force_cube_complete
On Intel GPUs MSAA performance is not acceptable for GPU rasterization: 527565
Applied Workarounds: msaa_is_slow
Framebuffer discarding can hurt performance on non-tilers: 570897
Applied Workarounds: disable_discard_framebuffer
Direct composition flashes black initially on Win <10: 588588
Applied Workarounds: disable_direct_composition
Zero copy DXGI video hangs on shutdown on Win < 8.1: 621190
Applied Workarounds: disable_dxgi_zero_copy_video
Use GL_INTEL_framebuffer_CMAA on ChromeOS: 535198
Applied Workarounds: disable_framebuffer_cmaa
Disable KHR_blend_equation_advanced until cc shaders are updated: 661715
Applied Workarounds: disable(GL_KHR_blend_equation_advanced), disable(GL_KHR_blend_equation_advanced_coherent)
Decode and Encode before generateMipmap for srgb format textures on Windows: 634519
Applied Workarounds: decode_encode_srgb_for_generatemipmap
VPx decoding isn't supported well before Windows 10 creators update.: 616318, 667532
Applied Workarounds: disable_accelerated_vpx_decode
VPx decoding is too slow on Intel Broadwell, Skylake, and CherryView: 616318
Applied Workarounds: disable_accelerated_vpx_decode
Accelerated VPx decoding is hanging on some videos.: 654111
Applied Workarounds: disable_accelerated_vpx_decode
Overlay sizes bigger than screen aren't accelerated on some Intel drivers: 720059
Applied Workarounds: disable_larger_than_screen_overlays
Delayed copy NV12 crashes on Intel on Windows <= 8.1.: 727216
Applied Workarounds: disable_delayed_copy_nv12
Native GpuMemoryBuffers have been disabled, either via about:flags or command line.
Disabled Features: native_gpu_memory_buffers
Checker-imaging has been disabled via finch trial or the command line.
Disabled Features: checker_imaging
Version Information
Data exported
22-12-2017 16:59:35
Chrome version
Chrome/63.0.3239.108
Operating system
Windows NT 6.1.7601 SP1
Software rendering list version
13.13
Driver bug list version
10.34
ANGLE commit id
2ff870db3a3b
2D graphics backend
Skia/63 dbae7001c9805fb0a4b18fd0cbc889941cb39db4-
Command Line
"C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --flag-switches-begin --flag-switches-end
Driver Information
Initialization time
64
In-process GPU
false
Passthrough Command Decoder
false
Supports overlays
false
Sandboxed
false
GPU0
VENDOR = 0x1002, DEVICE= 0x0000
GPU1
VENDOR = 0x8086, DEVICE= 0x1916 *ACTIVE*
Optimus
false
Optimus
false
AMD switchable
true
Desktop compositing
Aero Glass
Diagonal Monitor Size of \\.\DISPLAY1
15.5"
Driver vendor
Advanced Micro Devices, Inc.
Driver version
16.300.2901.0
Driver date
10-5-2016
Pixel shader version
5.0
Vertex shader version
5.0
Max. MSAA samples
16
Machine model name
Machine model version
GL_VENDOR
Google Inc.
GL_RENDERER
ANGLE (Intel(R) HD Graphics 520 Direct3D11 vs_5_0 ps_5_0)
GL_VERSION
OpenGL ES 3.0 (ANGLE 2.1.0.2ff870db3a3b)
GL_EXTENSIONS
GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
Disabled Extensions
GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent
Window system binding vendor
Google Inc. (adapter LUID: 0000000000018ba1)
Window system binding version
1.4 (ANGLE 2.1.0.2ff870db3a3b)
Window system binding extensions
EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization
Direct rendering
Yes
Reset notification strategy
0x8252
GPU process crash count
0
Compositor Information
Tile Update Mode
One-copy
Partial Raster
Enabled
GpuMemoryBuffers Status
ATC
Software only
ATCIA
Software only
DXT1
Software only
DXT5
Software only
ETC1
Software only
R_8
Software only
R_16
Software only
RG_88
Software only
BGR_565
Software only
RGBA_4444
Software only
RGBX_8888
Software only
RGBA_8888
Software only
BGRX_8888
Software only
BGRA_8888
Software only
RGBA_F16
Software only
YVU_420
Software only
YUV_420_BIPLANAR
Software only
UYVY_422
Software only
Display(s) Information
Info
Display[2528732444] bounds=0,0 1536x864, workarea=0,0 1536x826, scale=1.25, external
Color space information
{primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL, icc_profile_id:0}
Bits per color component
8
Bits per pixel
24
Diagnostics
0
b3DAccelerationEnabled
true
b3DAccelerationExists
true
bAGPEnabled
true
bAGPExistenceValid
true
bAGPExists
true
bCanRenderWindow
true
bDDAccelerationEnabled
true
bDriverBeta
false
bDriverDebug
false
bDriverSigned
false
bDriverSignedValid
false
bNoHardware
false
dwBpp
32
dwDDIVersion
11
dwHeight
1080
dwRefreshRate
60
dwWHQLLevel
0
dwWidth
1920
iAdapter
0
lDriverSize
39863880
lMiniVddSize
0
szAGPStatusEnglish
Enabled
szAGPStatusLocalized
Ingeschakeld
szChipType
Intel(R) HD Graphics Family
szD3DStatusEnglish
Enabled
szD3DStatusLocalized
Ingeschakeld
szDACType
Internal
szDDIVersionEnglish
11
szDDIVersionLocalized
11
szDDStatusEnglish
Enabled
szDDStatusLocalized
Ingeschakeld
szDXVAHDEnglish
Supported
szDXVAModes
ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
szDescription
Intel(R) HD Graphics 520
szDeviceId
0x1916
szDeviceIdentifier
{D7B78E66-5A56-11CF-4E76-73A0B9C2C535}
szDeviceName
\\.\DISPLAY1
szDisplayMemoryEnglish
1087 MB
szDisplayMemoryLocalized
1087 MB
szDisplayModeEnglish
1920 x 1080 (32 bit) (60Hz)
szDisplayModeLocalized
1920 x 1080 (32 bit) (60Hz)
szDriverAssemblyVersion
20.19.15.4483
szDriverAttributes
Final Retail
szDriverDateEnglish
10/26/2016 12:03:00
szDriverDateLocalized
26/10/2016 12:03:00
szDriverLanguageEnglish
English
szDriverLanguageLocalized
Engels
szDriverModelEnglish
WDDM 1.1
szDriverModelLocalized
WDDM 1.1
szDriverName
igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
szDriverNodeStrongName
oem36.inf:IntelGfx.NTamd64.6.1:iSKLD_w7:20.19.15.4483:pci\ven_8086&dev_1916&subsys_8079103c
szDriverSignDate
szDriverVersion
20.19.0015.4483
szKeyDeviceID
Enum\PCI\VEN_8086&DEV_1916&SUBSYS_8079103C&REV_07
szKeyDeviceKey
\Registry\Machine\System\CurrentControlSet\Control\Video\{10C3A67B-0F5C-473D-A728-CBFF4D1075FD}\0000
szManufacturer
Intel Corporation
szMiniVdd
n.v.t.
szMiniVddDateEnglish
n/a
szMiniVddDateLocalized
n.v.t.
szMonitorMaxRes
szMonitorName
Algemeen PnP-beeldscherm
szNotesEnglish
No problems found.
szNotesLocalized
Geen problemen gevonden.
szOverlayEnglish
Supported
szRankOfInstalledDriver
00E60001
szRegHelpText
szRevision
szRevisionId
0x0007
szSubSysId
0x8079103C
szTestResultD3D7English
Not run
szTestResultD3D7Localized
Niet uitgevoerd
szTestResultD3D8English
Not run
szTestResultD3D8Localized
Niet uitgevoerd
szTestResultD3D9English
Not run
szTestResultD3D9Localized
Niet uitgevoerd
szTestResultDDEnglish
Not run
szTestResultDDLocalized
Niet uitgevoerd
szVdd
n.v.t.
szVendorId
0x8086
Log Messages
[8016:14288:1222/165907.925:WARNING:angle_platform_impl.cc(51)] : rx::HLSLCompiler::compileToBinary(228): C:\fakepath(71,10-42): warning X3571: pow(f, e) will not work for negative f, use abs(f) or conditionally handle negative values if you expect them C:\fakepath(94,10-42): warning X3571: pow(f, e) will not work for negative f, use abs(f) or conditionally handle negative values if you expect them
GpuProcessHostUIShim: The GPU process exited normally. Everything is okay.

The problem is also present in 64 beta
The problem does not appear when hardware acceleration is disabled
 
playback_error.jpg
48.2 KB View Download
Labels: Needs-Bisect Needs-Triage-M63
Cc: sc00335...@techmahindra.com
Labels: Triaged-ET Needs-Feedback
devos.j@ Thanks for the issue.

Tested this issue on Windows 7 and 10 on the latest Stable 63.0.3239.108 and Canary 65.0.3305.0 and unable to reproduce this issue by following the below steps.

1. Launched Chrome and enabled Hardware Acceleration in Chrome://settings.
2. Navigated to the given site https://stubru.be/live and couldn't observe any glitches while playing the video.
Attached is the screen cast for reference.

Request you to please retry the issue on a new Chrome profile without any flags/extensions and update the thread with the observations.

Thanks..
797300.webm
12.3 MB View Download

Comment 3 by devo...@gmail.com, Jan 2 2018

The issue might be linked to a particular graphics chip. All the laptops that are exhibiting the behaviour are HP Elitebooks 850 G3 laptops with the Intel HD Graphics 520 chipset. I also tried updating the graphics drivers to the latest version (20.19.15.4483) but the problem remains.

The test were done after resetting Chrome to the default settings, without a user logged in and with all extensions disabled.
Project Member

Comment 4 by sheriffbot@chromium.org, Jan 2 2018

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "sc00335628@techmahindra.com" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

Comment 5 by devo...@gmail.com, Jan 2 2018

With video
29180102_stubru_black_area.webm
7.0 MB View Download
Labels: TE-NeedsTriageFromMTV
Unable to reproduce this issue on reported version 63.0.3239.108 using Windows 10 Elitebook with Intel HD Graphics. Attaching screenshot and chrome_gpu details.

As ET/Inhouse team doesn't have HP Elitebook with windows 7 forwarding this issue to MTV. Could someone from MTV team please have a look at this issue.

Thanks!
797300.png
8.5 KB View Download
chrome___gpu.pdf
130 KB Download
Components: -Internals>Media Internals>Media>Hardware
Owner: sande...@chromium.org
Status: Assigned (was: Unconfirmed)
H/W acceleration related. I don't have HP Elitebooks 850 G3 laptops with the Intel HD Graphics 520 chipset to repro.
give to Dan.
Owner: liber...@chromium.org
Reassigning to liberato@ due to OOO.

Comment 9 by devo...@gmail.com, May 14 2018

Any news in regards to this?
i apologize, i entirely missed that this was assigned to me.

i don't think that i have any matching hardware to repro this on.  i'll try to get one.
Labels: -TE-NeedsTriageFromMTV
Labels: TE-Hardware-Dependency
Unable to reproduce this issue from TE end on Windows 10 Elitebook as per comments #6. As there is no HP Elitebooks 850 G3 laptops with the Intel HD Graphics 520 chipset present with ET team adding TE-Hardware-Dependency label.

Thanks!

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