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Issue 797262 link

Starred by 4 users
Status: Assigned
Owner: ----
Cc:
ka...@chromium.org
snanda@chromium.org
gwendal@chromium.org
chrome-os-gcon-escalation@google.com
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug-Regression



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PACIE USBC HDD not recognised anymore on Asus Chromebook flip

Reported by mr.m.r.h...@gmail.com, Dec 22 2017 
UserAgent: Mozilla/5.0 (X11; CrOS x86_64 10176.22.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.41 Safari/537.36
Platform: 10176.22.0 (Official Build) beta-channel cave

Steps to reproduce the problem:
1. Turn on Chromebook
2. Log into profile
3. Plug in HHD

What is the expected behavior?
Lacie 4TB USBC portable HDD is recognised under files and files can be read/written.

What went wrong?
Device no longer displays under files despite light on HDD being on and blinking from time to time and it being recognised on specs (see below)

Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 13d3:5679 IMC Networks 
Bus 001 Device 002: ID 8087:0a2a Intel Corp. 
Bus 001 Device 006: ID 059f:1091 LaCie, Ltd 
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
/:  Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/6p, 5000M
/:  Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/12p, 480M
    |__ Port 2: Dev 6, If 0, Class=Mass Storage, Driver=usb-storage, 480M
    |__ Port 3: Dev 2, If 0, Class=Wireless, Driver=btusb, 12M
    |__ Port 3: Dev 2, If 1, Class=Wireless, Driver=btusb, 12M
    |__ Port 7: Dev 3, If 0, Class=Video, Driver=uvcvideo, 480M
    |__ Port 7: Dev 3, If 1, Class=Video, Driver=uvcvideo, 480M

Did this work before? Yes Not sure

Chrome version: 64.0.3282.41  Channel: beta
OS Version: 10176.22.0
Flash Version: 28.0.0.133 

Chromebook is ASUS Chromebook Flip C302CA
HDD is Lacie Porsche Design P'9227 4TB [STFD4000402] USB 3.1 Type-C Mobile Drive

Comment 1 by dymp...@gmail.com, Dec 22 2017 

USBC HDD not recognised on Chromebook anymore - Google Product Forums
https://productforums.google.com/forum/?utm_medium=email&utm_source=footer#!msg/chromebook-central/XNuzmrJ1uIg/Wq0zIQncCAAJ

#CBC-RS/TC-watchlist

Comment 2 by ovanieva@chromium.org, Jan 12 2018

Components: -UI OS>Kernel>Power
Status: Assigned (was: Unconfirmed)

Comment 3 by derat@chromium.org, Jan 12 2018

Cc: snanda@chromium.org
Components: -OS>Kernel>Power OS>Kernel
This is a hard disk, so I don't see the connection to power.

Sameer, do you know where we track storage device compatibility issues?

Comment 4 by snanda@chromium.org, Jan 13 2018

Cc: gwendal@chromium.org
Owner: dchan@chromium.org
Danny, can we please get a repro for this?

Comment 5 by craigtumblison@chromium.org, Jun 4 2018

Labels: Hotlist-ConOps-CrOS
(Bulk Edit) Adding the new conops Chrome OS hotlist to all open issues with the "#CBC-RS/TC-watchlist" tag, our former tracking tag.

Comment 6 by dchan@chromium.org, Jul 2

Cc: ka...@chromium.org
Owner: ----
I don't see any update in the thread, is this still a problem ?
+kalin to see if we have the external drive.

Comment 7 by matthewjoseph@chromium.org, Jul 2 

Unable to reproduce this issue on a PVT Cave running R68-10718.40.0 beta.

Attached ADATA SH14 external hdd to both USB-C connectors.  External media shows up every time without issue.

We have an older model Lacie Porsche Design Mobile HDD but we cannot locate the proper power supply for the hdd.  When plugging the HDD to DUT via just the USB cable and no external power source, observed the same issue reported above-- the light on the HDD blinks but the DUT doesn't recognize it.
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