Gmail will not open on Chrome
Reported by
mcconnel...@gmail.com,
Dec 15 2017
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Issue description
Chrome Version : 63.0.3239.84
OS Version: 6.1 (Windows 7, Windows Server 2008 R2)
URLs (if applicable) :
Other browsers tested:
Add OK or FAIL after other browsers where you have tested this issue:
Safari:
Firefox:
IE/Edge:
What steps will reproduce the problem?
1.Open Chrome while connected to local WiFi, with no firewalls or known proxies in place
2.Go to gmail.com
3.See error
What is the expected result?
Gmail opens and displays my email
What happens instead of that?
See attached screenshot for error displayed.
Please provide any additional information below. Attach a screenshot if
possible.
Other Google services appear to be functioning properly, and Gmail works on my Android phone when I us the Gmail app. Other websites beyond Google are also functioning properly. It appears to be only Gmail that is responding this way. I was directed to file a bug report by user David Benjamin at this help thread: https://superuser.com/questions/1217257/this-site-can-t-be-reached-mail-google-com-is-currently-unreachable/1217757
UserAgentString: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.84 Safari/537.36
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Dec 22 2017
I use Avast, but I have not seen any notifications from it about this website and I've had no trouble in the past
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Dec 22 2017
Thank you for providing more feedback. Adding requester "davidben@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Dec 28 2017
@Reporter: Could you follow the steps mentioned in https://dev.chromium.org/for-testers/providing-network-details and attach a net-log here. This would help in further debugging of the issue. Thanks!
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Dec 28 2017
Yes I will. Apologies - without access to my email through usual methods it is difficult to get messages to you.
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Dec 28 2017
Thank you for providing more feedback. Adding requester "sc00335628@techmahindra.com" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Dec 31 2017
It looks like this issue has resolved itself on its own. I am currently writing this from Gmail on Chrome. Not sure what the issue was or what fixed it, but maybe an update didn't play nice with something else on my computer. Thanks! Alex
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Jan 2 2018
mcconnell.alex.j@ Thanks for the feedback. As per comment #7, can you please confirm if we can proceed in closing this case, as the issue is fixed. Thanks..
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Jan 2 2018
Marking this closed as the current experiment has rolled down, if you have issues again or are able to reproduce the issues by setting chrome://flags#tls13-variant to "Enabled (Experiment 2)", please reopen an issue with details about your firewalls/antivirus that may be causing issues, along with a net-internals log (https://dev.chromium.org/for-testers/providing-network-details). |
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Comment 1 by davidben@chromium.org
, Dec 15 2017Labels: Needs-Feedback