Chrome Crashes on launch after Windows Update
Reported by
a.f.davi...@gmail.com,
Dec 15 2017
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.108 Safari/537.36 Steps to reproduce the problem: 1. Install Widowns 10 Updates (KB4054517, KB4055237, KB4054022, KB2504637) 2. Launch Chrome 3. Watch Crash What is the expected behavior? Chrome should have opened and gone to the default google homepage What went wrong? When Chrome is launched it will start appearing on the screen, then it will immediately close with no warning or error. Crashed report ID: How much crashed? Whole browser Is it a problem with a plugin? No Did this work before? N/A Chrome version: 63.0.3239.108 Channel: stable OS Version: 10.0 Flash Version: The crashing did not occur immediately after updating, it took a couple hours before chrome crashed and refused to launch. After multiple restarts I reinstalled chrome and it worked again for a couple hours before repeating the sequence. Once I uninstalled the Windows updates from the PC, the browser immediately started working again without issue.
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Dec 15 2017
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Dec 15 2017
hello, do you have any crash reports in chrome://crashes if so please supply the Crash Report Id which will look something like this -> dca504e7d485df59
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Dec 15 2017
Sorry for the delay, I have acquired the Report ID's from both yesterday and today. ID's listed below. Today c3c9e871a426be47 04282be285c4018d ef2c3995d747083f Yesterday 78b641500b945176 ea480f5c6f591939 e1be8e42a9629848
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Dec 15 2017
hmm you seem to have some third party modules loaded into Chrome - in particular nViewH64.dll which seems to be an nVidia component. You can check your third party modules by going to chrome://conflicts - it should show up there. Perhaps you could try updating your nVidia drivers?
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Dec 20 2017
Hi, I'm a TC from Spanish Chrome-es forum. We have over 100 messages with the same problem (https://productforums.google.com/forum/#!msg/chrome-es/bjISEjbG7UA/dOVXNg2qBAAJ) We had asked them if can use the Cleanup tool, incognito mode and disabling the gpu in the command line. To discard the nVidia gpu, we asked to users restart their Windows in safe mode, but they have the same issues. We asked them if they can obtain the ID crash and they send us the following tickets: a0f5aa35500dc770 7934f5e39dee058d 95553dabec04375d a531c7a478e87944 - the oldest one / 14-dec Kindly
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Dec 21 2017
Those last batch of crashes are issue 792805; see, in particular, https://bugs.chromium.org/p/chromium/issues/detail?id=792805#c16.
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Dec 21 2017
Thanks grt for your comments in my batch. I don't have permission to see the issue. Is it something bad or just a recurrent bug? Thanks.
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Jan 19 2018
Sorry about that. Those crashes are due to software published by the Spanish government. The current version can be downloaded here: https://www.dnielectronico.es/PortalDNIe/PRF1_Cons02.action?pag=REF_1106.
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Yesterday
(47 hours ago)
Issue has not been modified or commented on in the last 365 days, please re-open or file a new bug if this is still an issue. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot |
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Comment 1 by gov...@chromium.org
, Dec 15 2017Labels: Needs-Triage-M63