Issue metadata
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ERR_SSL_VERSION_INTERFERENCE blocking access to gmail and inbox
Reported by
vineeth...@gmail.com,
Dec 14 2017
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Issue description
Chrome Version : 63.0.3239.84
OS Version: 10.0
URLs (if applicable) :
Other browsers tested:
Add OK or FAIL after other browsers where you have tested this issue:
Safari:
Firefox:
IE/Edge:
What steps will reproduce the problem?
1.Open Gmail or inbox on chrome
2. Page will not open with the above mentioned error
3.
What is the expected result?
Page should open
What happens instead of that?
I see this error
This site can’t be reached
inbox.google.com is currently unreachable.
Try:
Checking the connection
Checking the proxy and the firewall
ERR_SSL_VERSION_INTERFERENCE
Please provide any additional information below. Attach a screenshot if
possible.
UserAgentString: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.84 Safari/537.36
,
Dec 15 2017
krajshree: Please don't merge this issue since we need to find out if it has the same root cause. Do you know if there are any firewalls/antivirus on your computer or network? We've seen some issues with these devices/software that might be causing the problems. Can you also attach a net-internals log while experiencing the issue: https://dev.chromium.org/for-testers/providing-network-details
,
Dec 15 2017
Sure. The magically fixed itself this morning. So I will get this when the issue reoccurs. I have Avast antivirus on the computer. There are no other firewalls on the network, beyond whatever Windows or the ISP (AT&T Fiber) may have.
,
Dec 20 2017
At this point we've turned off the feature for the holidays (it should turn off when you restart Chrome). You can always force the feature on to test whether it is still causing issues by going to chrome://flags#tls13-variant and setting it to "Enabled (Experiment 2)". If you do end up re-experiencing issues, information about what version of Avast is installed would be useful, in case its a particular version of their software that was causing the problems.
,
Dec 20 2017
Sure, I'm at work and do not have access to that computer. I will try and check this again later today.
,
Feb 27 2018
Closing this for now, we're starting a new experiment with TLS 1.3 in M65 in a couple weeks, if you have issues there, feel free to re-open a bug. |
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Comment 1 by krajshree@chromium.org
, Dec 15 2017Labels: Needs-Triage-M63 Triaged-ET
Mergedinto: 795100
Status: Duplicate (was: Unconfirmed)