System Activity and Troubleshooting in Admin Console affected by "erase local data" on device
Reported by
jnu...@slrsd.org,
Dec 13 2017
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.84 Safari/537.36 Platform: 9901.77.0 (Official Build) stable-channel candy Steps to reproduce the problem: 1. configure OU to erase local data 2. put Chrome device in this OU 3. Log into Chrome device 4. Log out 5. Access System Activity... page in Admin Console 6. View the lack of records What is the expected behavior? Regardless of local user data being stored on device, logs of users should be maintained and updated in the admin console What went wrong? A teacher claimed the students I reported to her as the most recent users according to the admin console had no possible way to have used the device in question. I reached out to Google Support who says the problem is because the OU had erase local data enabled and to make a feature request here. Did this work before? N/A Chrome version: 62.0.3202.97 Channel: stable OS Version: 62.0.3202.97 Flash Version:
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Dec 18 2017
Ivan, can you take a look at this request.I think you were last involved in uploading logs to the server.
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Jan 10 2018
jnunes, can you tell me what happens if you don't immediately log out after logging in? Ie. does the user you used to log in show in the list of recent users? This would help greatly, thanks.
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Jan 10 2018
This is a great question. Once I have access to one of these Chromebooks I will update this post with another comment.
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Jan 23 2018
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Comment 1 by afakhry@chromium.org
, Dec 15 2017Status: Untriaged (was: Unconfirmed)