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Cant stay logged in anymore at Gmail
Reported by
alexandr...@googlemail.com,
Dec 13 2017
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.84 Safari/537.36 Steps to reproduce the problem: 1. close browser 2. open browser again 2. to to gmail 3. have to completely log in What is the expected behavior? staying logged in What went wrong? get automatically logged out I deleted cookies, passwords, downloads, cache etc. turned password saving off and on again Did this work before? Yes 2 days ago Chrome version: 63.0.3239.84 Channel: canary OS Version: 10.0 Flash Version: Still works on the stable version
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Dec 14 2017
Unable to reproduce the issue on reported chrome version 63.0.3239.84 and latest canary 65.0.3293.0 with steps mentioned below: Steps followed to reproduce the issue: 1) Launched chrome reported version 2) Logged into gmail 3) Exicted from browser 4) Launched browser again 5) click on gmail link on top right corner 6) Able to login into gmail again @Reporter: Please find the attached screencast for your reference, please try to test the issue by creating the new person with no extensions and apps in it and let un know if the issue still persists Thanks!
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Dec 14 2017
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Dec 14 2017
Google Chrome 65.0.3294.2 (Offizieller Build) canary (64-Bit) (cohort: Clang-64) Überarbeitung a40aaa798fdd2ff4111f7924fbb9899e545a0053-refs/branch-heads/3294@{#2} Betriebssystem Windows JavaScript V8 6.5.56 Flash 28.0.0.133 C:\Users\Winkler\AppData\Local\Google\Chrome SxS\User Data\PepperFlash\28.0.0.133\pepflashplayer.dll User-Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/65.0.3294.2 Safari/537.36 Befehlszeile "C:\Users\Winkler\AppData\Local\Google\Chrome SxS\Application\chrome.exe" --flag-switches-begin --flag-switches-end Ausführbarer Pfad C:\Users\Winkler\AppData\Local\Google\Chrome SxS\Application\chrome.exe Profilpfad C:\Users\Winkler\AppData\Local\Google\Chrome SxS\User Data\Default Varianten fe69e053-83ce3e87 16e0dd70-3f4a17df da89714-4ad60575 64da5c1e-c3f95060 9041608a-f23d1dea 1e528f0f-ca7d8d80 b130ecb8-2e32ee7e 6025934e-3f4a17df 7c1bc906-86bf56d9 d52c4ff7-d52c4ff7 3eb101d6-f23d1dea 47e5d3db-3d47f4f4 a5cb8590-f23d1dea 34d450b1-1410f10 459a590c-1426d30a 19c1fdaf-3d47f4f4 3042ad4b-cf4f6ead 9e201a2b-38d7ffb9 591576c8-ca7d8d80 57f575bb-f23d1dea e4e9ce8f-3f4a17df b72f69e9-f23d1dea f347910c-3f4a17df 4b61504a-d92031a1 77bbdddc-c65eb556 5485fc4d-ca7d8d80 8fa604e0-f23d1dea 8e3b2dc5-93702590 9e5c75f1-20ba8a0b 9f6e28b-99878ea 3de1fbf2-f23d1dea f79cb77b-3f4a17df 47edb3-566ebc9b 274c53f-3f4a17df 4ea303a6-9f93d4fc bcc34a89-ca7d8d80 12be2281-3f4a17df d92562a9-ca7d8d80 90bcbadc-7737cf5f 447469ba-13d9f35f 7aa46da5-c946b150 2b33233e-d8253d6f 6973a1cf-f23d1dea 72606c4f-3f4a17df 1aecb842-3f4a17df ad6d27cc-7075cd8 757a5d98-3677ae14 f3ea30a0-27a0c3c6 23496387-4ea78229 b2f0086-d3486be4 3038aa2e-f23d1dea 2d871858-3f4a17df 344833e9-1525b35b 4bc337ce-612a79a3 1354da85-ca7d8d80 3ac60855-486e2a9c f296190c-7564fb06 4442aae2-a5822863 ed1d377-e1cc0f14 75f0f0a0-d7f6b13c e2b18481-e1cc0f14 e7e71889-e1cc0f14 b1ceb06f-3f4a17df 34baa302-cf4f6ead f5fff3a2-3f4a17df 9cade933-6a0b1f3c 493ac2c5-ca7d8d80 Compiler MSVC 2017 (PGO)
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Dec 14 2017
Removed all extensions, set up a new person, the problem remains the same. The stable Chrome version works as usual. Now I deleted all data, cookies, history etc etc on the Canary version, problem still exists. When I'm logged in, I can open new pages and open gmail as intended. As soon as I close the browser and start it again, I get directed to the page where I can either log in or create an account and have to type everything in it.
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Dec 14 2017
Thank you for providing more feedback. Adding requester "sc00335628@techmahindra.com" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Dec 15 2017
Unable to reproduce this issue on canary 65.0.3294.3 using windows 10 with steps mentioned in comment#0 and comment#2. Attaching screencast for reference. @Reporter: Could you please try un-installing and installing canary freshly and check the issue. You can download canary from https://www.chromium.org/getting-involved/dev-channel. Please report us back the result. This would help in further triaging of the issue. Thanks!
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Dec 18 2017
Hi, I tried everything. Uninstalled, installed, new profile, old profile, cookies, browser history, it does not keep me logged in and with the latest version (downloaded 2 hours ago) nothing changed. My account name and password are not getting stored. Whenever I open it, it seems like I opened the page it for the first time. Regular Chrome works perfect.
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Dec 18 2017
Thank you for providing more feedback. Adding requester "sc00335628@techmahindra.com" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Dec 19 2017
Unable to reproduce this issue from TE end. Hence removing Needs-Bisect label. Please feel free to add back if required Could someone from Gmail team take a look into this issue. Thanks!
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Dec 19 2017
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Dec 19 2017
alexandra.winkler2008: We would need more information in order to debug the issue: 1. What account are you trying to connect with? Is it a gmail.com account? Or is it an enterprise / managed account? 2. Could you please record your screen while you start Chrome if this occurs again? We're working on a force sign-in policy at start-up (https://bugs.chromium.org/p/chromium/issues/detail?id=175880 ), so maybe you are hitting this. 3. After you start Chrome, may I ask you please open chrome://signin-internals, take a screenshot and attach it to the bug?
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Dec 19 2017
1) its my private googlemail.com account and some friends that are using Canary too, have the same problem as we figured out today. 2) This is part of my link to login and this works on explorer, Firefox and regular Chrome. https://mail.google.com/mail/u/0/?hl=censored=1#inbox as soon as I press enter on Canary, it switches to https://www.google.com/intl/de/gmail/about/# 3) Screenshot attached
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Dec 19 2017
Thank you for providing more feedback. Adding requester "msarda@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Dec 19 2017
alexandra.winkler2008: This is a real unexpected state - there are in fact no Google accounts in your cookies. Could you please try doing the following and let me know what you get: 1. Open chrome://flags/#account-consistency 2. Change the value to "Enable DICE (fix auth errors)" 3. Restart Chrome and resign in to Gmail 4. Restart Chrome again and check again that you are signed in to Gmail.
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Dec 19 2017
Also, could you please take a screenshot of chrome://settings/content/cookies?search=cookie ?
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Dec 19 2017
Did 1-4, problem remains the same. Screenshot attached.
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Dec 19 2017
Thank you for providing more feedback. Adding requester "msarda@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Dec 19 2017
And I suppose this is a Gmail only issue, right? Do you continue to be signed in for other websites?
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Dec 19 2017
Its a Gmail - Canary issue. I stay signed in at Gmail on all other browsers and yes, I stay signed in on other websites like Facebook or other email accounts.
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Dec 19 2017
alexandra.winkler2008: We'd like to see what is going on on the Google auth server. For this we'd need your help a bit more help (thank you so much for helping us track down this bug). 1. Open https://accounts.google.com/ReportBug on the Canary where you hit the bug. 2. Reproduce the bug once. We also need your explicit permission to check the sign-in and sign-out events for accountalexandra.winkler2008@googlemail.com for the recent events coming from this device. Do you have your consent to check the recent sign-in and sign-out events for account accountalexandra.winkler2008@googlemail.com?
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Dec 20 2017
1+2 done. And you have my explicit permission to check the sign-in and sign-out events of my account alexandra.winkler2008@googlemail.com
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Dec 20 2017
alexandra.winkler2008: Thank you so much for filing the bug and for helping us debuggging it. We'll let you know what we find.
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Dec 20 2017
alexandra.winkler2008: Could you follow the steps below one more time? We would need the number on /ReportBug to debug issues. Thanks for keep reproducing on Canary and help us debug :) 1. Open https://accounts.google.com/ReportBug on the Canary where you hit the bug. Note down the number displayed on the page and provide us the number. 2. Reproduce the bug more one time.
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Dec 20 2017
Number 24496673 reproduced bug Thanks for helping me :)
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Dec 21 2017
Adding Network and Signin components. It looks like after Chrome Canary (65) restart, the user cookies under accounts.google.com and .google.com are cleared from browser (however cookies for other websites are still present per comment #20 ). From the server log, user was able to sign into Gmail on a clean cookie jar initially. When user attempted to sign into Gmail again (after canary restart), there are no cookies present in the login request. And there is no request to the logout endpoint to expire cookies neither. alexandra.winkler2008@googlemail.com: I am wondering if you have an extension that is clearing these cookies. Could you please go to chrome://extensions/ and disable all extensions and try reproducing the bug?
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Dec 21 2017
I already tested that at the beginning and only reactivated Google drive and Google docs. Deactivated both again and the problem still exists. On the stable version I have all extensions (9) running without a problem.
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Dec 22 2017
We cannot really explain why only the Gaia cookies are lost when you restart the browser. There is a different bug https://bugs.chromium.org/p/chromium/issues/detail?id=795827 where Chrome fails to load all cookies and we suspect that may be due to the fact that Chrome cannot decrypt the cookies when it starts. As we cannot reproduce, it is hard to explain what is going wrong here. Just to make sure there is not some other software that clears the Chrome profile folder, may I ask you to try the following: * create a folder on the local drive * start Chrome Canary using that local drive with instructions here https://chromium.googlesource.com/chromium/src/+/master/docs/user_data_dir.md#command-line Can you still reproduce the bug in this configuration?
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Jan 2 2018
Adding rdsmith as well, since this is about cookies.
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Jan 2 2018
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Jan 12 2018
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Jan 15 2018
alexandra.winkler2008@googlemail.com: We had a similar bug report from another user and we managed to debug it (Issue 797800). That issue turned out to be an encryption problem and rebooting the computer solved it. Just to double check if this is the same root cause, may I ask you do the the following: 1. Download latest Chrome Canary (this is important as the new Canary has additional logging added). 2. Start Chrome Canary again with logging enabled: command line arguments "--enable-logging --vmodule=token_service_table=1,mutable_profile_oauth2_token_service_delegate=1" 3. Sign in to Chrome. 4. Take a screenshot of chrome://signin-internals 5. Quit Chrome Canary. 6. Send me the logs from %LOCALAPPDATA%\Google\Chrome SxS\User Data\chrome_debug.log and the screenshot from step 4. Also, please restart Chrome and see if you still reproduce the issue. Let me know if you still hit this problem.
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Jan 18 2018
I wanted to pipe in and let you know that I've been experiencing very similar issues. I was going to create a new bug but I saw this one and decided to add to it. I can create a new bug report if required. I am on Version 65.0.3322.3 (Official Build) dev (64-bit). I usually run the dev channel builds of chrome to try and help find bugs. Chrome updated a few weeks ago and I've experienced these issues since over multiple updates over the last few weeks. However, I get logged out of every website I'm in. Google accounts, facebook, twitter, reddit etc... If there is any way I can help, please let me know and I will get you any information that I can.
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Jan 18 2018
comment 33: it could be issue 800414 causing it to fail to save some cookies to the disk when closing the browser i have that problem with chrome beta and newer and found that when i ran chrome with --enable-logging from the command line, i get the same log messages as mentioned in that issue ("Cookie sqlite error 1555, errno 0: UNIQUE constraint failed"), and i bisected to https://crrev.com/c/775606 which was also mentioned later in a comment on that issue (though versions before that commit still show significantly fewer of the log messages, they still stay logged in to sites) i'm also not sure if i should open a new issue since that issue already tracks the cause of the problem i have
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Jan 19 2018
huglovefan1998@gmail.com: I think the your issue if different than this one as yours only affects cookies, and the current one also affects tokens used for sync.
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Jan 26 2018
just received the update to Version 65.0.3325.18 (Official Build) dev (64-bit). The issue seems to still persist. There is slight improvement, reddit stays logged in, whereas it did not before. All google sites, facebook, and twitter all log out when chrome is exited then re-launched.
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Jan 27 2018
The following revision refers to this bug: https://chromium.googlesource.com/chromium/src.git/+/e6515d6ae158f5b53b8ee697cdd99d714a8ab402 commit e6515d6ae158f5b53b8ee697cdd99d714a8ab402 Author: Randy Smith <rdsmith@chromium.org> Date: Sat Jan 27 03:57:32 2018 Revert section of https://chromium-review.googlesource.com/c/chromium/src/+/775606 that is causing collisions on cookie creation time. This is a quick fix of problems being seen in the field; a longer term fix is being tracked in http://crbug.com/800414 . Bug: 800414 Bug: 795827 Bug: 794453 Change-Id: I0ff206fdc517e20f270cebadc6b64704f4c18d21 Reviewed-on: https://chromium-review.googlesource.com/889958 Reviewed-by: Matt Menke <mmenke@chromium.org> Commit-Queue: Randy Smith <rdsmith@chromium.org> Cr-Commit-Position: refs/heads/master@{#532152} [modify] https://crrev.com/e6515d6ae158f5b53b8ee697cdd99d714a8ab402/net/url_request/url_request_http_job.cc
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Jan 29 2018
Unable to repro the issue from TE end on reported chrome/chromium version 63.0.3239.84. As per comment# 2, 7 & 10, we haved worked on this issue earlier and unable to reprodue it at that time, hence we cannot confirm that the fix is landed on 66.0.3334.0(latest canary). @Reporter: Could you please help in verifying the fix from your end, you can download the latest canary from URL provided, URL: https://www.google.com/chrome/browser/canary.html Thanks!
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Jan 29 2018
i have the same problem for two days now .. i did everything the others did .. cleaning history , cookies , cache , etc .. un-install and re-install Google Chrome .. keeps logging me out .. hoping for a quick fix !!! p.s the problem persisted on Google Canary which some Google Tech advised to download.
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Jan 29 2018
Issue 805339 , issue 806594 , issue 806605 , and issue 806662 might be a duplicate of this one.
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Jan 29 2018
The following revision refers to this bug: https://chromium.googlesource.com/chromium/src.git/+/69ec2285028f3261757b8e3edc6f64316c085186 commit 69ec2285028f3261757b8e3edc6f64316c085186 Author: Randy Smith <rdsmith@chromium.org> Date: Mon Jan 29 20:35:23 2018 Revert section of https://chromium-review.googlesource.com/c/chromium/src/+/775606 that is causing collisions on cookie creation time. This is a quick fix of problems being seen in the field; a longer term fix is being tracked in http://crbug.com/800414 . Bug: 800414 Bug: 795827 Bug: 794453 Change-Id: I0ff206fdc517e20f270cebadc6b64704f4c18d21 Reviewed-on: https://chromium-review.googlesource.com/889958 Reviewed-by: Matt Menke <mmenke@chromium.org> Commit-Queue: Randy Smith <rdsmith@chromium.org> Cr-Original-Commit-Position: refs/heads/master@{#532152}(cherry picked from commit e6515d6ae158f5b53b8ee697cdd99d714a8ab402) Reviewed-on: https://chromium-review.googlesource.com/891642 Reviewed-by: Victor Costan <pwnall@chromium.org> Cr-Commit-Position: refs/branch-heads/3325@{#153} Cr-Branched-From: bc084a8b5afa3744a74927344e304c02ae54189f-refs/heads/master@{#530369} [modify] https://crrev.com/69ec2285028f3261757b8e3edc6f64316c085186/net/url_request/url_request_http_job.cc
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Jan 29 2018
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Jan 29 2018
The following revision refers to this bug: https://chromium.googlesource.com/chromium/src.git/+/d4965708362a62489b05e8d447b59cc101789369 commit d4965708362a62489b05e8d447b59cc101789369 Author: Randy Smith <rdsmith@chromium.org> Date: Mon Jan 29 23:46:43 2018 Revert section of https://chromium-review.googlesource.com/c/chromium/src/+/775606 that is causing collisions on cookie creation time. This is a quick fix of problems being seen in the field; a longer term fix is being tracked in http://crbug.com/800414 . Bug: 800414 Bug: 795827 Bug: 794453 Change-Id: I0ff206fdc517e20f270cebadc6b64704f4c18d21 Reviewed-on: https://chromium-review.googlesource.com/889958 Reviewed-by: Matt Menke <mmenke@chromium.org> Commit-Queue: Randy Smith <rdsmith@chromium.org> Cr-Original-Commit-Position: refs/heads/master@{#532152}(cherry picked from commit e6515d6ae158f5b53b8ee697cdd99d714a8ab402) Reviewed-on: https://chromium-review.googlesource.com/891564 Reviewed-by: Victor Costan <pwnall@chromium.org> Cr-Commit-Position: refs/branch-heads/3282@{#610} Cr-Branched-From: 5fdc0fab22ce7efd32532ee989b223fa12f8171e-refs/heads/master@{#520840} [modify] https://crrev.com/d4965708362a62489b05e8d447b59cc101789369/net/url_request/url_request_http_job.cc
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Feb 1 2018
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Feb 3 2018
I downloaded the newest version of Canary today and the problem is gone, thank you all very much. For the record - the download I did before was last Saturday and that one did not solve anything.
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Feb 6 2018
Hello...i downloaded version 63.0.3239.108 and tried to see if it works(and it did work). After that i clicked to update to the latest version which is the one below. And it works with this version too. Thanks for fixing this. Google Chrome 64.0.3282.140 (Official Build) (64-bit) (cohort: 64_140_win)
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Mar 5 2018
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Comment 1 by krajshree@chromium.org
, Dec 13 2017