PDF printing issue
Reported by
juan.zh...@cneglobal.net,
Dec 12 2017
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36 Edge/15.15063 Steps to reproduce the problem: 1. open a 10X10 cm parcel label PDF file in Chrome Explorer 2. Then print it out from a printer What is the expected behavior? The label should be printed out same direction as it was shown on the PDF file What went wrong? The 10X10 cm parcel label was printed out by rotating 90 degree resulting the texts on it were messed up. This did not happen in Firefox and Internet Explorers. Did this work before? N/A Chrome version: 52.0.2743.116 Channel: n/a OS Version: 10.0 Flash Version: I opened a 10X10 cm parcel label PDF file in Chrome Explorer then print it out from a printer. The label should be printed out same direction as it was shown on the PDF file but it was printed out by rotating 90 degree resulting the texts on it were messed up. This did not happen in Firefox and Internet Explorers. Can you reply to juan.zheng@cneglobal.net regarding the possible resolution please? Thank you.
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Dec 13 2017
I will advise my colleagues to upgrade a stable version of Chrome. The sample PDF file is attached. Please let me know if you can view it clearly and test it. Thank you.
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Dec 13 2017
Thank you for providing more feedback. Adding requester "sc00335628@techmahindra.com" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Dec 13 2017
We have tried different versions of Chrome Explorers and the issue is still persisting. Please test our sample PDF and feedback to us. I hope you can provide a solution. Thank you.
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Dec 15 2017
Hi there, is there any updates on the issue?
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Jan 10 2018
Dear team, can you provide any update? Thank you.
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Jan 15 2018
Dear Team, can any of you provide further advice on the progress? What is going to happen to our bug report?
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Jan 19 2018
Unable to reproduce the issue on chrome stable version 63.0.3239.132 using windows 7 with the below mentioned steps. 1. Launched chrome 2. Downloaded the file provided in comment#2 3. Opened the downloaded file>Ctrl+P We are able to print the file with out any 90 degree rotation. Attaching the copy/photo of print for reference. @Reporter: Could you please check the same on latest stable and let us know if the issue still exists. Any further inputs from your end may help us. Thanks!
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Jan 19 2018
Hi Vamshi, we've tried again. The problem is still persisting. Please refer to the attached sample step 1， step 2 shows the correct direction, then step 3 shows the wrong result once we physically print it from a printer we got the label rotated for 90 degree. The Chrome Explorer we are using is version 63.0.3239.132, the latest. Please check and advise. Thank you.
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Jan 19 2018
Thank you for providing more feedback. Adding requester "vamshi.kommuri@techmahindra.com" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Jan 22 2018
Unable to reproduce the issue from TE end Can anyone from the Internals>Printing tean please have a look at this issue. Thanks!
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Jan 23 2018
Please try to reproduce the issue by opening the weblink in Chrome Explorer http://label.cnexps.com/CnePrint?icID=11178&cNums=9L25096578592&ptemp=label10x10_0&signature=7a25ebf6f9bab87de8c971c38a2b1088&t=3
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Jan 23 2018
1) Does the same problem occur when you print to a normal printer instead of a label printer? 2) If you turn off "Fit to Page" (适合页面大小) then what happens?
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Jan 23 2018
Please see the attached photos of correct printing result and wrong printing result
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Jan 23 2018
We've tried normal printer many times and tried again just now turn off 'fit to page' as well, we also tried different computers, but we are still getting the same result as the photo 'wrong printing result-10X10 label'. This did not happen with Internet Explorer or Firefox. Please check again with this link which has multiple labels http://label.cnexps.com/CnePrint?icID=11178&cNums=9L25096578592,9L25096578608,9L25096578615&ptemp=label10x10_0&signature=cffefb1ba0b86872e5e6dc4003069182&t=3
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Jan 23 2018
Further to my comments, we've tried single label and multiple labels on the same printing, we got the same wrong result.
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Feb 2 2018
As per comment#8 and 11 issue is not reproducible from TE end. Hence adding TE-NeedsTriageHelp for further investigation from dev team. Could someone from Internals>Printing team please have a look at this issue.
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Feb 9 2018
Dear team, please refer to all my recent comments. Can you confirm whether you can open and view the link http://label.cnexps.com/CnePrint?icID=11178&cNums=9L25096578592,9L25096578608,9L25096578615&ptemp=label10x10_0&signature=cffefb1ba0b86872e5e6dc4003069182&t=3
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Feb 9 2018
If you can open the link, then you should be able to just click print. Then the issue will be reproduced.
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Mar 7 2018
Hi team, I wonder whether you have any progress or update on the issue. Thank you. |
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Comment 1 by sc00335...@techmahindra.com
, Dec 12 2017