Cfm client side issue: CfM reboot during meeting for "unknown reason" |
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Issue descriptionChromeOS version: 61.0.3163.124 Cfm device model: ASUS Chromebox CN62 Case#: 14336925 Description: CfM reboots during meeting for "unknown reason". Reboot follows a Chrome crash (probably not relevant). Prior to reboot, some system services errors can be seen in /var/log/messages. Steps to reproduce: n/a Current Behavior / Reproduction: Customer experienced a CfM reboot during a meeting. Not reproducible. Expected Behavior: No reboot. Drive link to logs: https://drive.google.com/drive/folders/1n3xoVYAMKxYdKEtGGlGIGtA1XR_2HhRr?usp=sharing
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Dec 7 2017
Yes,f ound the following Chrome crash ID in the logs: 2017-11-29T11:34:23.421332-08:00 NOTICE crash_sender[2271]: Crash report receipt ID 78ecae8c0a4cadbf
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Dec 7 2017
Magic signature indicates crbug.com/632150. I would also recommend to check logs to see if this is same as crbug.com/779190 (dup'ed tocrbug.com/789872).
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Dec 11 2017
the customer is using unsupported hardware: Microphone & speakers unsupported: 2017-11-29T15:28:07.363069-08:00 INFO kernel: [ 3.375145] usb 1-6.2: New USB device found, idVendor=28e6, idProduct=2011 2017-11-29T15:28:07.363086-08:00 INFO kernel: [ 3.375168] usb 1-6.2: New USB device strings: Mfr=1, Product=2, SerialNumber=3 2017-11-29T15:28:07.363090-08:00 INFO kernel: [ 3.375215] usb 1-6.2: Product: TesiraFORTE 2017-11-29T15:28:07.363104-08:00 INFO kernel: [ 3.375235] usb 1-6.2: Manufacturer: Biamp Systems 2017-11-29T15:28:07.363108-08:00 INFO kernel: [ 3.375247] usb 1-6.2: SerialNumber: 0XXXX074 2017-11-29T15:28:07.384023-08:00 WARNING kernel: [ 3.395976] usb_audio: Warning! Unlikely big volume range (=25600), cval->res is probably wrong. 2017-11-29T15:28:07.388036-08:00 WARNING kernel: [ 3.395988] usb_audio: [6] FU [PCM Playback Volume] ch = 1, val = -25600/0/1usb_audio: Warning! Unlikely big volume range (=25600), cval->res is probably wrong. 2017-11-29T15:28:07.388055-08:00 WARNING kernel: [ 3.399251] usb_audio: [7] FU [Headset Capture Volume] ch = 1, val = -25600/0/1<6>[ 3.399829] usbcore: registered new interface driver snd-usb-audio I've checked the log and crbug.com/779190 is not involved
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Dec 11 2017
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Comment 1 by kotah@chromium.org
, Dec 7 2017