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Issue 791899 link

Starred by 2 users

Issue metadata

Status: Duplicate
Merged: issue 789613
Owner:
Closed: Dec 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug



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WebRTC uses wrong audio device to output audio

Reported by ateyh...@skorozvon.ru, Dec 5 2017

Issue description

UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36

Steps to reproduce the problem:
I fill this issue as continuation of issue https://bugs.chromium.org/p/chromium/issues/detail?id=604523 which was fixed in the past year but appears again

What is the expected behavior?
Chrome should use default audio playback device.

What went wrong?
Chrome uses non default audio playback devices in webrtc sites. In my case default device is "Logitech USB Headset H340", but chrome choose "Realtek digital output".

Did this work before? Yes 

Chrome version: 62.0.3202.94  Channel: stable
OS Version: 10.0
Flash Version: Shockwave Flash 28.0 r0
 

Comment 1 by olka@chromium.org, Dec 5 2017

Cc: guidou@chromium.org olka@chromium.org
What device do you have configured as the communications device? (Windows audio device settings)
WebRTC on Windows uses communication device, not default.
Thank you for reply. 
Communication device is also same as default.
I added screenshot with my settings.
Screenshot_3.png
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In previously mentioned issue new comments also show same trouble.

Comment 4 by olka@chromium.org, Dec 5 2017

Could you share your audio recording settings as well - how the mic is configured?
Anything which will help to solve the issue.

Hm, may be this is the cause - I use different input and output devices (because mic on my logitech is broken), and chrome selects corresponding output device for my recording device? 

Screenshot_4.png
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Labels: Needs-Bisect

Comment 7 by olka@chromium.org, Dec 5 2017

Are you able to reproduce the issue using appr.tc?
If not, which webrtc site do you experience a problem with?
Could you start a webrtc call there, then open chrome://webrtc-internals/ and capture GetUserMedia info from there?

Comment 8 by olka@chromium.org, Dec 5 2017

Cc: -guidou@chromium.org maxmorin@chromium.org
Owner: guidou@chromium.org
guidou@ - could you PTAL?
Yes, it's absolutelly reproducable using appr.tc. Here is screenshot.
Screenshot_5.png
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Cc: krajshree@chromium.org
Components: Blink>WebRTC
Labels: Triaged-ET Needs-Feedback Needs-Triage-M62
Unable to reproduce the issue on Win-10 using chrome reported version #62.0.3202.94 and latest canary #65.0.3286.0.

Attached a screenshot for reference.

Following are the steps followed to reproduce the issue.
------------
1. Navigated to https://appr.tc/ and joined to enter a session.
2. Opened sound settings on windows.
3. Observed that chrome used default audio playback device as expected.

ateyhrib@ - Could you please check this issue on latest canary #65.0.3286.0 by creating a new profile without any apps and extensions and please let us know if the issue still persist or not.
The latest chrome builds can be downloaded from the below URL:
https://www.chromium.org/getting-involved/dev-channel

Thanks...!!
791899.png
70.8 KB View Download
On latest canary everything is ok.
Also I've noticed that after chrome restart everything become ok in stable release.
And I thinked about usb devices and tried to plug different devices, but everything works as expected. Looks strange.
Project Member

Comment 12 by sheriffbot@chromium.org, Dec 6 2017

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "krajshree@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Hm, appr.tc is now working, but our service skorozvon.ru isn't.
How can I debug the issue? 
Labels: Needs-Feedback
Tried testing the issue by navigating to https://skorozvon.ru/ but it seems the site accepts only regional(russian) numbers.

ateyhrib@ - Could you please provide test credentials/number to test the issue from TE-end. This will help us in triaging the issue further.

Thanks...!!
Sent login/pass in pm.
Strange, but our service now is also working correctly on the same machine - nothing changed from the previous test, even I didn't restart chrome.

Project Member

Comment 16 by sheriffbot@chromium.org, Dec 7 2017

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "krajshree@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

Comment 17 Deleted

Comment 18 Deleted

Mergedinto: 789613
Status: Duplicate (was: Unconfirmed)
Ok, thanks for investigation, will look further in the mentioned issue

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