Extension that has been taken down for policy issue, and reenabled is still disabled for all 350k users + impossible to install now.
Reported by
m...@valiranetwork.com,
Dec 2 2017
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36 Steps to reproduce the problem: 1. Install extension from url https://chrome.google.com/webstore/detail/trustnav-safesearch/hgjdbeiflalimgifllheflljdconlbig 2. Close Chrome 3. Open Chrome 4. Extension is automatically disabled 5. On chrome://extensions/ it says it is disabled because policy violation 6. But this is solved and it was reenabled. What is the expected behavior? We have 350k users with the extension installed that have it disabled by this bug, and new users cannot use it because it get disabled when they restart Chrome. What went wrong? We have 350k users with the extension installed that have it disabled by this bug, and new users cannot use it because it get disabled when they restart Chrome. WebStore page: https://chrome.google.com/webstore/detail/trustnav-safesearch/hgjdbeiflalimgifllheflljdconlbig Did this work before? N/A Chrome version: <Copy from: 'about:version'> Channel: stable OS Version: 6.1 (Windows 7, Windows Server 2008 R2) Flash Version: I attach our conversation with policy team https://gyazo.com/4bd3549e920e7edc28e80781166363ad.png
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Dec 4 2017
Hello, this is still happening. Please help
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Dec 6 2017
Able to reproduce this issue on reported version 62.0.3202.94 and on latest canary 65.0.3285.0 using Windows10 , Mac 10.13.1 and Ubuntu 14.04 with steps mentioned in comment#0. On restarting browser extenion is seen disabled. This issue is seen from M50[50.0.2166.0]. Hence considering this issue as Non-Regression and marking as Untriaged.
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Dec 6 2017
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Dec 8 2017
Hello, thank you for your time. Please help us, we are a small startup that have spent many time and funds from investors in getting our 360k userbase and we lost it because this bug + we cannot grow as it keeps deactivating new installs. It's been difficult times here, I hope you can give us some feedback.
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Dec 8 2017
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Dec 8 2017
+rdevlin.cronin, +ackermanb, any idea what's going on here? Could this possibly be related to Issue 662109 ?
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Dec 9 2017
Nope, slightly different issue. The request for blacklisting removal didn't go through initially. It should have gone through now.
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Dec 9 2017
Hello, I see on new installs now it seems to be working. But the major problem is with the 360k users that got the extension automatically disabled. When/how we will recover this users?
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Dec 11 2017
Hello, our BETA version have the same problem, it is enabled and working but it gets disabled after install and chrome reset ID: jciaenfnoomjejlmbnpcfgaifmbifgcj
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Dec 12 2017
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Dec 12 2017
This item is no longer blacklisted. |
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Comment 1 by supp...@trustnav.com
, Dec 2 2017