ChromeOS issue: Lenovo N23 (Hana) are unable to turn back on after closing the lid |
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Issue descriptionChromeOS version: 61.0.3163.123 ChromeOS device model: Lenovo N23 Yoga Case#: 13967730 Description: Customer is reporting his Lenovo devices are unable to turn back on after leaving the devices charging over night with their chargers and closed lid, the only way to get the devices to turn back on is to plug the charger in the device once again Also he has received reports from devices that have been experiencing the same issue while just closing the lid without turning the device off nor plugging the charger in. Steps to reproduce: 1. Close the lid of the device 2. Plug the charger and leave it charging over night 3. Unplug the charger and proceed to open the lid and try to turn the device on 4. The device will not turn on, even after pressing the power button repeatedly 5. Plug the charger and the device will turn on and show it is fully charged Current Behavior / Reproduction: devices are unable to turn back on Expected Behavior: devices turn on Drive link to logs: https://drive.google.com/open?id=17gOKxP12hKgret7u6uoek8AYrQexLk6Q https://drive.google.com/open?id=1rzoU9sZ_wnBKuJdpq-a8rJBuA3IKIPVg https://drive.google.com/open?id=16N2fkHn-JDAnapQ7oVho_HdWImHRG8v5
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Nov 30 2017
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Nov 30 2017
+djkurtz for MTK stuff, whom may know whom knows the most about about the EC and battery configuration used here. Looking at the first log it seems like we suspended but never came back. messages: ... 2017-11-03T11:36:11.195051-05:00 NOTICE powerd_suspend[4606]: Finalizing suspend 2009-12-31T18:00:06.859009-06:00 INFO kernel: [ 0.000000] Booting Linux on physical CPU 0x0 ... eventlog: ... 347 | 2017-11-03 11:18:58 | Wake 348 | 2017-11-03 11:36:10 | Sleep 349 | 2009-12-31 18:00:00 | System boot | 0 350 | 2009-12-31 18:00:02 | System boot | 0 ... The loss of time indicates the system may have lost power to the real time clock (RTC). We may want to engage with the OEM here, the problem appears to be below Chrome OS, if we could reproduce it reliably and get an EC UART trace out of it that might give some more indication of what is going on, but beyond that this seems like it could be a problem in the battery, likely inadvertently going into battery cut off.
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Dec 1 2017
FYI: This is a dup of b/67033247 which is fixed in M63
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Dec 5 2017
Per #4 and linked issue.
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Dec 11 2017
What issue number was this a duplicate of? I wanted to review that as well. The search yields no results for issue 67033247 or b/67033247.
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Dec 21 2017
Hi team, I noticed that as per #4 M63 will resolved this issue. However, as per http://cros-omahaproxy.appspot.com, M63 has not been rolled out for Lenovo N23 Yoga/Flex 11 Chromebook. Is this intended? I was able to confirm this with an affected customer that their Lenovo N23 Yoga/Flex 11 Chromebook have not updated to M63 yet. Thank you.
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Dec 26 2017
Still looking for an update on this. Has M63 been confirmed to correct the firmware problems on the battery? When is this scheduled to be pushed to the N23 yoga systems if the release does fix?
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Jan 2 2018
M63 is going through final approvals at the moment for the N23 yoga devices. Can't confirm exact schedule at the moment.
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Jan 4 2018
M63 has started to roll out to devices. Please check again.
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Jan 22 2018
vineeths@ One of the customer who is affected this issue has reported about the issue still remains after upgraded to M63(63.0.3239.140). Please refer the log file and let me know if you require additional information from the customer. I can see the same massages as #3 from the provided log. Messages: 2018-01-17T08:35:05.577573-06:00 NOTICE powerd_suspend[21325]: Finalizing suspend 2009-12-31T18:00:03.776912-06:00 INFO kernel: [ 0.000000] Booting Linux on physical CPU 0x0 Event log: 381 | 2018-01-17 06:59:24 | Wake 382 | 2018-01-17 06:59:27 | Sleep 383 | 2018-01-17 07:28:15 | Wake 384 | 2018-01-17 08:35:05 | Sleep 385 | 2009-12-31 18:00:00 | System boot | 0 386 | 2009-12-31 18:00:00 | System boot | 0 387 | 2009-12-31 18:00:00 | System boot | 0 388 | 2009-12-31 18:00:02 | System boot | 0 Device log. https://drive.google.com/open?id=1wr6z86gfM5IQ3vUmzkG9WpsSJtV9jEmr Device info. https://drive.google.com/open?id=1Em8mIYJQXZIJxlO-dtdGqydFx2Tn2DjEHH6GHpwnZGA (Model Lenovo N23 Yoga/Flex 11 Chromebook, Google Chrome Version 63.0.3239.140)
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Jan 25 2018
How many devices are showing this problem now with version 63.0.3239.140?
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Jan 25 2018
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Jan 25 2018
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Feb 2 2018
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Feb 2 2018
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Feb 5 2018
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Feb 5 2018
vineeths@ sorry for late reply. I will update once confirmed.
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Apr 3 2018
the tech case was closed due to no response back from the customer. |
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Comment 1 by roy...@google.com
, Nov 30 2017Labels: -Pri-2 Pri-0
Owner: vineeths@chromium.org