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Issue 788050 link

Starred by 2 users

Issue metadata

Status: Available
Owner: ----
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Android , iOS
Pri: 3
Type: Feature

Blocking:
issue 770046



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Drop passwords.google.com suggestion on mobile

Project Member Reported by vasi...@chromium.org, Nov 23 2017

Issue description

Chrome Version: 62
OS: Android

The password settings page on Android still suggests to visit passwords.google.com. The advice is obsolete with the native password viewer. We should either drop it or change it at least.
 
Screenshot_20171123-131028.png
126 KB View Download
Cc: pnangunoori@chromium.org
Labels: Needs-triage-Mobile Triaged-Mobile Needs-Feedback
@vasilii -- Thanks for reporting this issue. Can this issue be considered as Feature Request.

Thanks!
Yes, if you will.
Labels: -Type-Bug Type-Feature
Marking this issue as Feature as per the comment #2.

Thanks!

Comment 4 by battre@chromium.org, Nov 24 2017

Just a note: on desktop Chrome we also show the pointer to passwords.google.com despite having a native way of viewing passwords for a long time.

Comment 5 by vabr@chromium.org, Nov 24 2017

Cc: srahim@chromium.org melandory@chromium.org zkoch@chromium.org
Labels: OS-iOS
Owner: ----
Status: Available (was: Untriaged)
I think the key difference between Android and desktop is the use-case being pointed out.

The desktop string, "Access your passwords from any device at p.g.c", tells the user that if they ever need to view the passwords outside their own device, they can use p.g.c.

Both Android and iOS say just: "View and manage saved passwords at", making the user not even try to view the passwords locally.

A question for srahim@: Would you recommend to change the mobile prompt to the desktop one ("Access your passwords from any device at p.g.c") to encourage mobile users to view passwords in the native Chrome settings if possible? Would you perhaps suggest another string to express that (to be used on all platforms)?

A question for the team and zkoch@: How important do we feel is to tell the user that in case of being out of their own Chrome they can use passwords.google.com? Does it deserve a place in settings? Does it deserve to be above the list of saved passwords?
In the past we wanted to promote p.g.c. and put that string everywhere. Now with the native viewer we don't want to do it, especially on mobile.
The use case for it is pretty limited and I don't think that the Chrome settings is the right place to resolve it.

Comment 7 by vabr@chromium.org, Nov 27 2017

For increased context: I just read in an e-mail the experience of vasilii@ and ssoneff@ that even Chrome engineers were not able to discover the new ability to view passwords right in native mobile Chrome.

Totally makes sense to me, as the password-list UI looks mostly the same, it does not indicate in the slightest that suddenly one can tap the entries to view the passwords. And pointing right to p.g.c seems like the best camouflage of the native viewing feature. I do agree with #6. Perhaps sync set-up or settings would be more appropriate to mention p.g.c? Or we can just rely on p.g.c being already known enough and just stop advertising it?

Comment 8 by vabr@chromium.org, Nov 29 2017

Summary: Drop passwords.google.com suggestion on mobile (was: Drop passwords.google.com suggestion on Android)
I agree that it's not clear currently that the passwords could be viewed natively. A revised string on mobile would be a good thing. 
Re: c#5 and c#7, I recommend removing the text "View and manage saved passwords at passwords.google.com".

Material design Settings UIs rely on users knowing that they can tap those rows of text to change a setting. I would bet that the "view and manage at p.g.c" text is throwing people off from even trying to view passwords in native mobile Chrome.  

Comment 11 by zkoch@chromium.org, Nov 30 2017

I'm not sure I agree we should remove this text. p.g.c is very useful when you need access to your passwords in different contexts. Creating that awareness seems useful to me. I don't think that having this link is preventing people from seeing their passwords. 
Could you list those contexts so we can constructively discuss their importance?

I filed this bug after a concrete example of misunderstanding.
We discussed this in our UX meeting yesterday and propose to re-use the string form desktop also for mobile ("Access your passwords from any device at passwords.google.com").

Comment 14 by kolos@chromium.org, Jan 26 2018

Blocking: 770046

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