Issue metadata
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Chrome PDF Viewer incorrectly printing PDF documents on Mac
Reported by
christop...@juneauschools.org,
Nov 21 2017
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36 Steps to reproduce the problem: 1. Open a PDF file while using Google Chrome. 2. Click the print button to go to the in-built Chrome PDF Viewer. 3. Attempt to print. Print preview does not match print job. What is the expected behavior? What went wrong? Print job has missing or corrupted items. Issue is intermittent. Did this work before? Yes Unknown but first reported on 11/16/17 Chrome version: 62.0.3202.94 Channel: stable OS Version: 11 Flash Version: Symptoms seem identical to Issue 787052
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Nov 21 2017
I think in the other bug you mentioned this same PDF doesn't print correctly on Windows, is that accurate? It's possible the issues on Windows are the same as the other bug, but given this also is happening on Mac it might be different. Is print issue 1_correct.pdf the pdf you are trying to print, or the output of a print job from another browser or different version of Chrome? Finally, can you check and see if this is still an issue on either Mac or Windows on Chrome Beta or Canary channel?
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Nov 21 2017
print issue 1_correct.pdf is a redacted pdf screenshot of the correct PDF. It prints as intended via local PDF client or alternative browser. The issues demonstrate as identical graphical corruption as on the Windows Issue. Confirmed no issues in Canary.
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Nov 21 2017
Thank you for providing more feedback. Adding requester "rbpotter@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Nov 22 2017
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Nov 23 2017
Unable to reproduce the issue on reported version 62.0.3202.94 and latest build 64.0.3275.0 using Win 10. Please find the atttached screenshot for your reference. Could you please re-try the scenario by creating a new profile or removing unwanted extensions Please follow below steps to create a New profile (i) Click the avatar icon on top right of the browser and click on manage people (ii) In the new window, on the bottom right, click on Add person (iii) Enter the person name and click on save If the issue still perist could you please provide printer specifications that would help in triaging the issue from TE-end Note: As the printer setup was not present on Mac, we have tested it on windows 10
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Nov 27 2017
Since OP confirmed it is fixed in Canary, and another reporter on a duplicated bug confirmed it was fixed in Beta, I am going to mark this as fixed. Pls reopen it if needed.
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Nov 27 2017
Can leave this closed since it's fixed on Canary, but we aren't actually sure this is a duplicate, since it happens on Mac and the bug with similar symptoms (and the fix for it that is in Canary/Beta) is in Windows-only code. RE: comment 6, the PDFs in the original comment are not the PDFs that are having the printing issue but are screenshots of the PDF as noted in comment 3, so you won't be able to reproduce the problem using those PDFs. Original reporter: can you see if this is also fixed on Beta? If not, is there a PDF you can attach that demonstrates the problem when printed, so that we can try to reproduce the issue? |
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Comment 1 by meh...@chromium.org
, Nov 21 2017