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Issue 787472 link

Starred by 3 users

Issue metadata

Status: Started
Owner:
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Feature



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Direct users to Play Store (if available) for unreadable file types

Project Member Reported by weifangsun@chromium.org, Nov 21 2017

Issue description

Currently, for unreadable file types, a dialog appears to the user directing them to the Chrome web app store (see screenshot).

We should update this message to redirect to the Play Store if the device is ARC++ enabled.
 
Cc: djacobo@chromium.org kinaba@chromium.org mitsuji@chromium.org yusukes@chromium.org nya@chromium.org
 Issue 714416  has been merged into this issue.
The issue here is that trying to launch a .exe opens a dialog redirecting users to the Chrome web store.

I fail to see how  issue 714416  is a subset of this problem, or how fixing this issue will resolve  issue 714416 .
Cc: -mitsuji@chromium.org
Labels: CrOS-FilesApp-FileIntents CrOS-FilesApp-ARC Pri-2
Owner: ----
Status: Available (was: Assigned)
<files-triage>
Labels: Type-Feature

Comment 5 by sashab@chromium.org, Feb 28 2018

Labels: -CrOS-FilesApp-FileIntents CrOSFilesFeature-FileIntents

Comment 6 by sashab@chromium.org, Feb 28 2018

Labels: -CrOS-FilesApp-ARC CrOSFilesFeature-ARC
Labels: -CrOSFilesFeature-ARC
Owner: adanilo@chromium.org
Status: Assigned (was: Available)

Comment 9 by adanilo@chromium.org, Yesterday (41 hours ago)

Status: Started (was: Assigned)

Comment 10 by adanilo@chromium.org, Yesterday (40 hours ago)

This isn't exactly the behavior, it directs to the Chrome Web Store using this message only when encountering a '.exe' or '.msi' (Windows installer) file extension. Unknown type just get a message saying "No app available on the device to open this file type" which displays for a few seconds and fades away. Since we can't handle the Windows types, just removing the Chrome Web Store reference should be enough. We should decide if we want to direct users to the Play store for other unknown types.

Comment 11 by weifangsun@chromium.org, Today (18 hours ago)

Cc: clairetauziet@google.com
adanilo@ - Are .exe and .msi files the only file types that we distinguish separately?

I feel like a cleaner/simpler UX here might just be to lump all these file types under the 1 category of - "Chrome OS does not support this file type, please go to Chrome Web Store or Play Store to find an app that supports this file type." (wording to be improved!)

+clairetauziet@ FYI. Thoughts?

Comment 12 by kinaba@google.com, Today (18 hours ago)

Cc: yoshiki@chromium.org
Unless we had tured it down, we have had a feature to
send mime type to CWS and show relevant apps, not just about exe/msi/dmg:
https://bugs.chromium.org/p/chromium/issues/detail?id=240152

It might have been limited to files on Google Drive.

Comment 13 by adanilo@chromium.org, Today (14 hours ago)

weifangsun@ yes, that particular message redirecting to the Web Store was specific to .exe and .msi files only. For other files types, kinaba@ comment #11 is correct, we do send the MIME type to try to find a match in the Web Store. At minimum changing the message for exe and msi is necessary, then we should discuss proper sniffing for MIME type (if we don't have it) and direct to the Play store.

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