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Issue 787216 link

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Issue metadata

Status: Assigned
Owner:
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug



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failed chrome update damaged user profiles

Reported by johnwayn...@gmail.com, Nov 21 2017

Issue description

was not able to copy the data from the system information report from chrome's report an error tool to paste here.

its seems that a chrome or some other failed google update damaged the user profiles on my windows 7 machine. I came home to a computer saying no boot disc, powered off and back on. was able to log in to my primary user profile, upon login was presented with an "open this file in" dialog. i chose notepad and saved it as a txt file, which i have attached. not sure what the file type originally was. tried a system restore, and after, tried to run a scheduled chkdsk on the c: drive and got the error prior to boot that it could not run due to a recent installation, continued to boot/login. chrome would not open, so uninstalled and reinstalled chrome. updated SEP antivirus due to system restore. rebooted to run chkdsk, chkdsk ran. machine then booted to a temp profile. i used the temp profile to regedit the user profile of .bak back to how it should have been, and edited the temp profile to end in "_new". rebooted and my secondary user profile was missing from login screen. hitting switch user then required the secondary account be manually entered. logged in to primary account, still getting the "John" file with the "open file with" dialog at login. regedit to delete the temp profile i had renamed to end in "_new". rebooted and login screen showed both profiles, logged in to primary user acct, still got "John" file with "open file with". ran microsoft autoruns and found that GOOGLE UPDATE file could not be found, was listed in autoruns as C:\Users\John , this was incorrect as the user profile is C:\Users\John Wayne , it was a space in it for the first and last name. ran msconfig to remove the GOOGLE UPDATE startup item which did happen to show the correct file destination. rebooted and user accts, login screen all act normally and i no longer get the "John" file with the "open file with" dialog at first login. It would seem that the google updater failed to handle the user account containing a space in the name, and rendered my primary user account unusable.

johnwaynewilliamson@gmail.com
 
John.txt
448 bytes View Download
Cc: sc00335...@techmahindra.com
Components: Internals>Installer
Labels: Needs-Milestone Triaged-ET TE-NeedsTriageHelp
Could someone from Internals>Installers team take a look into this issue.

Thanks!

Comment 2 by grt@chromium.org, Nov 24 2017

Labels: -Pri-3 Pri-2
Owner: gan...@chromium.org
Status: Assigned (was: Unconfirmed)
Ganesh: would you please take a look at this? Thanks.

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