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Issue 786973 link

Starred by 1 user
Status: Duplicate
Merged: issue 777837
Owner: ----
Closed: Nov 2017
Cc:
█ junov@chromium.org
rbpotter@chromium.org
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug



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PDF Print Preview does not match output

Reported by dmarchba...@davisonschools.org, Nov 20 2017 
UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36

Example URL:

Steps to reproduce the problem:
1. Open the attached document in Chrome.
2. Check print preview
3. Print document
4. Compare

What is the expected behavior?
Print preview should match printed result

What went wrong?
Header is missing along with portions of the link.

Does it occur on multiple sites: Yes

Is it a problem with a plugin? N/A 

Did this work before? N/A 

Does this work in other browsers? N/A

Chrome version: 62.0.3202.94  Channel: stable
OS Version: 10.0
Flash Version:
Scanned from a Xerox multifunction device.pdf
33.5 KB Download
printed result.pdf
56.1 KB Download

Comment 1 by junov@chromium.org, Nov 20 2017

Components: -Blink Internals>Printing
Labels: Needs-Feedback
Just to be clear, is it the printing or the preview that is wrong?  I think it is the printing, but just wanted to double check.

I opened the file "Scanned from a Xerox multifunction device.pdf" using Chrome's built-in PDF viewing. Both the preview and and the print came out identical and correct.  Perhaps there is an incompatibility between Chrome and your printer. Could you please provide the exact model and driver version information for your printer?

Comment 2 by dmarchba...@davisonschools.org, Nov 20 2017 

The first document "Scanned from a Xerox multifunction device.pdf", is the intended result. Printing is what doesn't come out proper. 

I thought it might be the printer, but I sent it to two different printers (different make and models). I also tried printing gray-scale and color, both were missing the same items.

Printers:
1. HP LaserJet M1522nf MFP using the HP Universal Printer Driver PCL 5
2. Xerox WorkCentre 7970 using Xerox Global Print Driver PS

Both are connected via a Windows print server in an enterprise environment.
Project Member

Comment 3 by sheriffbot@chromium.org, Nov 20 2017

Cc: junov@chromium.org
Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "junov@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

Comment 4 by rbpotter@chromium.org, Nov 20 2017

Labels: Needs-Feedback
Can you check if this is still an issue in Chrome Canary or Chrome Beta?

Comment 5 by dmarchba...@davisonschools.org, Nov 20 2017 

Yep, attached is the output between stable, canary, and beta. It appears to work on canary and beta.
version outputs.pdf
101 KB Download
Project Member

Comment 6 by sheriffbot@chromium.org, Nov 20 2017

Cc: rbpotter@chromium.org
Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "rbpotter@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

Comment 7 by manoranj...@chromium.org, Nov 20 2017

Labels: Needs-Triage-M62

Comment 8 by rbpotter@chromium.org, Nov 20 2017

Mergedinto: 777837
Status: Duplicate (was: Unconfirmed)
Given this is fixed in Beta (63) and the PDF has masks in it, it is almost definitely  bug 777837 .

Comment 9 by dmarchba...@davisonschools.org, Nov 20 2017 

Please excuse any ignorance, but is there an ETA to see this in stable? Thanks for the help.

Comment 10 by rbpotter@chromium.org, Nov 21 2017 

Stable 63 should launch in around 3 weeks, give or take several days.
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