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Issue metadata

Status: WontFix
Owner: ----
Closed: Sep 9
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 3
Type: Bug



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Copying files fails after 4294967295 bytes were written on external ntfs hdd.

Project Member Reported by pasko@chromium.org, Nov 19 2017

Issue description

Chrome Version: 62.0.3202.82
Chrome OS Version: 9901.66.0 (Official Build) stable-channel link
Chrome OS Platform: chromebook pixel 1
Network info: should not matter, it's an openwrt running on something high-end tp-link

Steps To Reproduce:
(1) Download a file (from, say, yandex disk) that is larger than 5GiB
(2) insert an external usb hdd with ntfs on it
(3) copy the file to the hard drive

Expected Result: The operations succeeds

Actual Result: The operation fails leaving the file with only 4294967295 on it.

How frequently does this problem reproduce?

Always, tried 2 times, got bored.

What is the impact to the user, and is there a workaround?

A possible workaround is to copy the file to a network share or a USB flash drive, but I have not tried those.


 
Components: Platform>Apps>FileManager

Comment 2 by woxxom@gmail.com, Dec 1 2017

4294967295 = 0xFFFFFFFF = 2^32 - 1 = maximum 32-bit unsigned integer.
Apparently the file manager doesn't properly utilize 64-bit.
Labels: -Pri-3 CrOS-FilesApp-StorageMgmt Pri-2
Status: Untriaged (was: Unconfirmed)
<files-triage>

Comment 4 by sashab@chromium.org, Feb 20 2018

Labels: -CrOS-FilesApp-StorageMgmt

Comment 5 by sashab@chromium.org, Feb 20 2018

Labels: CrOS-FilesApp

Comment 6 by sashab@chromium.org, Feb 28 2018

Labels: -CrOS-FilesApp

Comment 7 by sashab@chromium.org, Mar 28 2018

Labels: CrOSFilesFeature-ExternalMedia
Status: Unconfirmed (was: Untriaged)
Status: Untriaged (was: Unconfirmed)
I can reproduce this issue on ToT.

1) Format a USB to NTFS (using gparted, for example)
2) Navigate to the USB and run the following command to create a 5GB file:
$ dd if=/dev/zero iflag=count_bytes count=5G bs=1M of=large; sync
3) Plug the USB into a chromebook; copy the file to the chromebook and back again
Labels: -Pri-2 Pri-3
Status: Available (was: Untriaged)

Comment 10 by sashab@google.com, Jun 5 2018

Owner: amistry@chromium.org
Status: Assigned (was: Available)
Unable to repro on chell. But link has a different kernel version, so I'll try and hunt down one (or another device running 3.8, chell runs 3.18).
Unable to repro on link:
Google Chrome	68.0.3440.4 (Official Build) dev (64-bit)
Platform	10718.4.0 (Official Build) dev-channel link
Unable to repro on an M63 build. Tried M62, but it kept crashing on my chell. Need more information, or someone that can reliably repro this.
Cc: amistry@chromium.org
Owner: ----
Status: Available (was: Assigned)
I can't repro this anywhere (even tried a 32-bit machine). Without that, there's not much I can do.

I've come across feedback reports of this. But in those cases, the user was using a FAT32 formatted drive. I've filed a separate bug to handle this case better.
Status: WontFix (was: Available)

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