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Issue metadata

Status: Unconfirmed
Owner: ----
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug



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Powerwash and revert/rollback not working

Reported by gbranger...@gmail.com, Nov 19 2017

Issue description

UserAgent: Mozilla/5.0 (X11; CrOS x86_64 9901.54.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.74 Safari/537.36
Platform: 9901.54.0 (Official Build) stable-channel eve

Steps to reproduce the problem:
1.Powerwash Pixelbook 
2. At powerwash screen press ctrl+alt+shift+r
3. select powerwash and revert

What is the expected behavior?
Expect a powerwash and restart on Version 61 of Chrome OS. Device starts up an is still on 62. Attempted using the "rollback" method via crosh with same result.

What went wrong?
Pixelbook should have restarted and reverted to Chrome OS 61.

Did this work before? N/A 

Chrome version: 62.0.3202.74  Channel: stable
OS Version: 9901.54.0
Flash Version: 27.0.0.183
 
Attempted 2 more times with both methods. Second time with Play Store disabled and connecting to mobile data to prevent the Pixelbook possibly updating on startup. Still on 62 after logging in.
#CBC-RS/TC-watchlist

I believe your device will be returned to the previously *installed* version of Chrome OS. 
The crosh 'rollback' command states: "Attempt to rollback to the previous update cached on your system."

Perhaps what's *cached* on your system is a previous version 62.x.xxxx.xx
Labels: Hotlist-ConOps-CrOS
(Bulk Edit) Adding the new conops Chrome OS hotlist to all open issues with the "#CBC-RS/TC-watchlist" tag, our former tracking tag.

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