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Issue 785815 link

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Issue metadata

Status: Unconfirmed
Owner: ----
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug-Regression


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after upgrade of Chrome from 61 to 62, chrome crashes when using Check Point Sandblast Agent for browsers extension

Reported by zivsah...@gmail.com, Nov 16 2017

Issue description

UserAgent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36

Steps to reproduce the problem:
the original scenario:
1. add the checkpoint SandBlast Agent for browsers  extesnion to chrome version 61
2. upgrade crome to versio 62
3. navigate to some web site which reuqires login (don't try google.com domain, try yahoo or any other site)
4. click on the user name\password field, and see that the extension is scanning the page
5. once the scan will finish the chrome will crash

Note the may not reproduce on every machine,
so we took from a PC with reproduction the extension local settings folder,
and manage to reproduce it easely:
1. on a PC with chrome version 62, install the Check Point Agent for browsers extesnion from the bellow link:
https://chrome.google.com/webstore/detail/check-point-sandblast-age/bnbpncoilnpdbcbfcegbjocobjppndlh?authuser=1
2. close all chrome process
3. go to the local settings of the extension under %LOCALAPPDATA%\Google\Chrome\User Data\Default\Local Extension Settings\bnbpncoilnpdbcbfcegbjocobjppndlh
   and delete all the files 
4. download the zip fie from the following link https://www.dropbox.com/s/iji91sjzgwdjrnj/local%20settings.zip?dl=0
4. extract the the downloaded zip "local settings.zip" to the folder %LOCALAPPDATA%\Google\Chrome\User Data\Default\Local Extension Settings\bnbpncoilnpdbcbfcegbjocobjppndlh
5. Launch Chrome and navigate to some web site which reuqires login (don't try google.com domain, try yahoo or any other site)
    note: the extension will scann each site only once
4. click on the user name\password field, and see that the extension is scanning the page
5. once the scan will finish the chrome will crash

we belive that when chrome was upgraded from version 61 to 62, it corrupted something in the local storage, 
and when the extension try to use chrome api to write to the local storage the chrome crashes. 
please find dump file from the time of the exception in the following link:
https://www.dropbox.com/s/o06un3h6fzpgpuw/crash_ext.dmp?dl=0

What is the expected behavior?
after the extension finish  scanning the field, the web page should continue as normal, and chrome shouldn't crash

What went wrong?
after the extension finish  scanning the field, chrome crashed. (not just specific tab, all the proceeses were crashed)
we belive that when chrome was upgraded from version 61 to 62, it corrupted something in the local storage, 
and when the extension try to use chrome api to write to the local storage the chrome crashes. 
please find dump file attached from the time of the exception

Did this work before? Yes 61

Does this work in other browsers? Yes

Chrome version: 62.0.3202.94  Channel: stable
OS Version: 6.1 (Windows 7, Windows Server 2008 R2)
Flash Version:
 
Components: Platform>Extensions
Labels: Needs-Bisect Needs-Triage-M62
zivsahar1@, Thank you for the report. Did you see any crash id# under chrome://crashes?
Labels: -Hotlist-Interop
Cc: vamshi.k...@techmahindra.com
Labels: Triaged-ET Needs-Feedback
"Unable to reproduce the issue on the reported chrome version stable 62.0.3202.94 using Windows10, with the below mentioned steps.
1.Opened chrome
2. Added checkpoint SandBlast extension
3. Closed all the chrome process
4. Navigated to the exact path mentioned in comment#0
5. Deleted all the files in the last folder of the path
6. Downloaded the zip file from the URL provided.
7. Extracted the zip file to the path specified in C#0
8. Launched Chrome
9. Navigated to www.yahoo.com
We observed no crash of chrome. Attaching the screen cast of the same.

@Reporter: Could you please mention whether we have missed any steps in reproducing it and Providing a crash ID would help us in triaging the issue in a better way.

Thanks!"
61-62 crash issue screen cast.mp4
5.5 MB View Download

Comment 4 by zivsah...@gmail.com, Nov 19 2017

Hi,
chrome crash ID:  3c1956b7-dd45-4331-86ad-3c03f9264eda
i also uploaded the "local_state" file in the following link.
https://www.dropbox.com/s/lkdvb404o35fh50/Local%20State?dl=0

did  you check the dump file i uploaded?
Project Member

Comment 5 by sheriffbot@chromium.org, Nov 19 2017

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "vamshi.kommuri@techmahindra.com" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Labels: TE-NeedsTriageFromHYD
@Inhouse: Could some one please look into this issue.

Comment 7 by zivsah...@gmail.com, Nov 21 2017

HI,
is there an update on this issue?

Comment 8 by hdodda@chromium.org, Nov 22 2017

Cc: hdodda@chromium.org
Labels: Needs-Feedback
Unable to reproduce the issue on windows 7 & 10 using chrome stable M62 #62.0.3202.94 and canary M64 #64.0.3275.0 .

@ zivsahar1-- Thanks for the update and  could you please provide us the crash report id along with the local id. (Refer screenshot) that would be more helpful for us in traiging the issue.

Thanks!
crash sample.png
24.7 KB View Download

Comment 9 by zivsah...@gmail.com, Dec 11 2017

Hi,
i already supplied Chrome crash-id,
see comment #4.
can you please check the dumps i've uploaded, this issue is really urgent for us as mor and more customers are getting this crash



Project Member

Comment 10 by sheriffbot@chromium.org, Dec 11 2017

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "hdodda@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Please provided the uploaded crash id and not the local crash id . Please refer to the screenshot attached or provide the screenshot of chrome://crashes.

@Could someone from extensions team , help us in triaging this issue.

Thanks!
crash sample.png
24.7 KB View Download
Labels: Needs-Feedback
chrome doesn't succeed uploading the report, 
is there a way I can manually take the report and send it to you?
we get hundreds of complaints about chrome keep on crashing and we must understand the root cause and the fix.
I've uploaded previously the dumps that where generated did you look into them?

Project Member

Comment 14 by sheriffbot@chromium.org, Dec 19 2017

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "hdodda@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Cc: pnangunoori@chromium.org
Labels: Needs-Feedback
Please refer the below link providing steps to collect the crash data.

Could you also please update your Chrome to latest stable version #63.0.3239.108 and let us know your observations.

Thanks in advance!
chrome still crashes after upgrade to version 63.
when there is an upgrade from version 61 to 62\63, chrome corrupts the local storage, and when using the API to update the local storage chrome is crashing.
i attached the dumps in the veriy first comment.
i still didn't got answer if anyone looked at them.
Can someone please look into the dumps?
Project Member

Comment 17 by sheriffbot@chromium.org, Dec 20 2017

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "pnangunoori@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Labels: -Needs-Bisect -TE-NeedsTriageFromHYD
Unable to reproduce the issue from TE end.Hence removing TE-NeedsTriageFromHYD and Needs-bisect label as of now.Please add Needs-bisect label if its required.

Could some one from Platform>Extensions dev team.Please look in to this issue.

Thank You!

The issue occurs mostly on Win7. not windows 10

please try the bellow procedure on Windows 7:
on a PC with chrome version 62, install the Check Point Agent for browsers extesnion from the bellow link:
https://chrome.google.com/webstore/detail/check-point-sandblast-age/bnbpncoilnpdbcbfcegbjocobjppndlh?authuser=1
2. close all chrome process
3. go to the local settings of the extension under %LOCALAPPDATA%\Google\Chrome\User Data\Default\Local Extension Settings\bnbpncoilnpdbcbfcegbjocobjppndlh
   and delete all the files 
4. download the zip fie from the following link https://www.dropbox.com/s/iji91sjzgwdjrnj/local%20settings.zip?dl=0
4. extract the the downloaded zip "local settings.zip" to the folder %LOCALAPPDATA%\Google\Chrome\User Data\Default\Local Extension Settings\bnbpncoilnpdbcbfcegbjocobjppndlh
5. Launch Chrome and navigate to some web site which reuqires login (don't try google.com domain, try yahoo or any other site)
    note: the extension will scann each site only once
4. click on the user name\password field, and see that the extension is scanning the page
5. once the scan will finish the chrome will crash
Cc: krajshree@chromium.org
Labels: Needs-Feedback
Unable to reproduce the issue on Win-7 using chrome latest stable version #63.0.3239.108 as per steps in comment #19.
Attached a screen cast for reference.
Observed that after scan got finished, the chrome did not crash and worked without any issues.

zivsahar1@ - Could you please check this issue on latest stable #63.0.3239.108 by creating a new profile without any apps and extensions and please let us know if the issue still persist or not.

Thanks...!!
785815.mp4
3.7 MB View Download
Hi,
i appriciate your effort training to reproduce it,
since for some reason the chrome doesn't succeed in uploading the chrome crash report,
is there a chance i can schedule with you a remote session, and show you the bug on my machine?
this issue occurs on hundreds of machines world wide and we really need to figure it out.
please let me know if its accptable
Project Member

Comment 22 by sheriffbot@chromium.org, Dec 27 2017

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "krajshree@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Labels: Stability-Crash
Requesting someone from the dev team to help in investigating the attached dump file in C#0.

Thanks...!!
Hi,
Can someone tell if there is any progress on this bug?
Thousands of customers complaines about Chrome Crashing, we need your help to resolve this issue
Hi, 
I have encountered the issue in Windows 10 and Chrome 67.
Specifically, the crash happens after extensions:sendRequest calls native.StartRequest() where "functionName" parameter equals "storage.set".
Attached is a crash dump taken from "\User Data\Crashpad\reports".
Thank you
7ada2e11-933d-4ba7-bbad-38b19ed968f2.dmp
1.1 MB Download
Dear Chromium support,
this issue is back in chrome version 68,
Check Point software technologies is one of the major security leaders in the world, and we have about 200000 users effected by this issue.
we need your help to understand why chrome is crashing.
please priorities this issue,
we are willing to help any way we can.

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