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Issue metadata

Status: Duplicate
Merged: issue 777837
Owner: ----
Closed: Nov 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug-Regression



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Text missing when printing pdf from Google Chrome Preview

Reported by david.sh...@colonybank.com, Nov 15 2017

Issue description

UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.89 Safari/537.36

Steps to reproduce the problem:
In the print preview the entire page data is showing correct but while do printing through browser, some text missing out in printed document.
I have checked with other browsers everything is working fine with I.E., Firefox and edge or other PDF readers(Adobe, Foxit Reader), they all are fine. unfortunately it is not working with chrome only.

I have checked with latest Google Canary , it has also same issue.

I have also try with different scenarios like disabling add-on or removing  add-on but there is no luck.

I had also followed below links that have similar problem:

What is the expected behavior?
Before v60, PDFs would print fine from the preview

What went wrong?
????

Did this work before? Yes <60

Chrome version: 62.0.3202.89  Channel: n/a
OS Version: 10.0
Flash Version: 

HELP!!!
 
Cc: divya.pa...@techmahindra.com
Labels: Triaged-ET Needs-Triage-M62 Needs-Feedback
Unable to reproduce the issue on reported version 62.0.3202.89 and latest stable 62.0.3202.94 and latest Canary 64.0.3269.3 using Windows 10 by following below steps

1. Navigate to https://en.wikipedia.org/wiki/Main_Page
2. Hit Ctrl+P, observe preview and print page 
3. Preview and Printed page both seem to be same 

Could you please provide sample URL that would help us in triaging the issue from TE-end
Components: Internals>Printing
- Are you printing web pages or PDFs? Sounds like PDFs, but just asking to make sure.
- Is there a sample document that can demonstrate the issue?
- Is the problem specific to a printer? If yes, what's the model / driver version?
- Can you reproduce the problem when printing to the Microsoft XPS Document Writer?

Comment 4 by pdramaix@google.com, Nov 20 2017

Hello !

Someone contact us with the same issue :
* cannot print propery through Chrome
* issue does not occur through adobe reader
* chrome is up to date

Do we have any update on this matter ?

Comment 5 Deleted

Project Member

Comment 6 by sheriffbot@chromium.org, Nov 20 2017

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "divya.padigela@techmahindra.com" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Labels: Needs-Feedback
Still need responses to the questions in comment 3.

Also, RE: comment 4, can you confirm that this is still an issue in Chrome Canary in your case like it is for the original bug reporter? If not you may be seeing a different bug.
In regards to comment 3:
- we are printing pds
- in the attached PDF, the top left text does not print even though it shows in print preview and will print from Adobe Reader
- does not work on any printer that we try, Lexmark736, HP4515
- the problem text is still missing when printing to XPS
jan-pdf-sample.pdf
53.2 KB Download
Project Member

Comment 9 by sheriffbot@chromium.org, Nov 27 2017

Cc: rbpotter@chromium.org
Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "rbpotter@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Unable to reproduce the issue on reported version 62.0.3202.89 and latest stable 62.0.3202.94 and latest Canary 64.0.3278.5 using Windows 10 with the attached PDF.

@thestig: Could you please look into the comment#8.

Thanks!
Here is my XPS file - you can see that VKM and part of the 260 is missing.
jan-test.oxps
930 KB Download
I can reproduce this on Stable but not on Beta/Canary, so this is probably  bug 777837 , which will be fixed in Stable when Chrome 63 is released (should be in the next week or two). Can you confirm this is also fixed on your end in Chrome Beta or Canary? 

Comment 13 Deleted

It does work on Canary, what version of stable will have this fixed?
Chrome 63 will have this fixed.
Mergedinto: 777837
Status: Duplicate (was: Unconfirmed)

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