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Issue metadata

Status: Assigned
Owner:
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug-Regression



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Settings - no indication that there is more content

Reported by jim.dantin@chromium.org, Nov 13 2017

Issue description

UserAgent: Mozilla/5.0 (X11; CrOS x86_64 10032.32.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.42 Safari/537.36

Steps to reproduce the problem:
1. Open Settings
2. Note visible sections such as Network, Bluetooth, People
3. There are no scroll bars of indication that there is more content that has to be scrolled.
4. The scroll bar does not appear until you start scrolling - users have no indication that they should scroll down

What is the expected behavior?
There should be an arrowhead or other indicator to show user that there is "more"

What went wrong?
Since the Material Design change, many features in Settings are extremely difficult to discover.

We have had users on CBC who could not follow instructions because they could not find the "Advanced" link at the bottom of the main settings screen. They did not understand that they had to scroll down to see it.

Did this work before? Yes 

Chrome version: 63.0.3239.42  Channel: n/a
OS Version: 10032.32.0
Flash Version: 

This is related to the disappearing scroll bar design. If the scrollbar is not visible, users have no reason to even look for more content.
 
Components: -UI UI>Settings
Owner: tbuck...@chromium.org
Status: Assigned (was: Unconfirmed)
<triage> tbuckley@ to review
Cc: bokan@chromium.org chaopeng@chromium.org
Components: -UI>Settings Blink>Layout>Scrollbars
@jim.dantin, could you please share the links to CBC pages where users are having trouble with overlay scrollbars? I'd like to be able to reference those.

Part of our rationale for switching to overlay scrollbars was that they are already common across mobile OSes (Android, iOS) as well as other OSes, the vast majority of users use two-finger scroll / mousewheel scroll so the scrollbar takes up unnecessary space, and ARC++ apps use them so we want to be consistent across the OS.

We also try to show them when appropriate so that users know content is scrollable. We show them briefly when you first land on the page, when you hover over the right side of the page, when the content changes height, or when any part of the page is scrolled.

Specifically for Settings, if users are having trouble getting to the Advanced link would it help to guide them through the sidenav (3-line menu > advanced > section)?

Comment 3 by e...@chromium.org, Dec 1 2017

Components: -Blink>Layout>Scrollbars UI>Settings
This is a settings UI issue, not a Blink issue.

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