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Issue metadata

Status: WontFix
Owner: ----
Closed: Dec 2017
Cc:
Components:
EstimatedDays: ----
NextAction: 2017-12-21
OS: Windows
Pri: 3
Type: Bug



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Mousewheel scrolling broken when Chrome has focus

Reported by terfer...@gmail.com, Nov 7 2017

Issue description

Chrome Version       : 61.0.3163.100
OS Version: 10.0
URLs (if applicable) : ALL
Other browsers tested:
  Add OK or FAIL after other browsers where you have tested this issue:
     Safari 5:
  Firefox 4.x:
     IE 7/8/9: OK
     Edge: OK

What steps will reproduce the problem?
1. Scroll on any webpage
2.
3.

What is the expected result?

Page will scroll as expected using mouse wheel


What happens instead of that?

Page will not scroll, may scroll in opposite direction back to top. erratic


Please provide any additional information below. Attach a screenshot if
possible.

UserAgentString: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/61.0.3163.100 Safari/537.36

This happens on any web page UNLESS Chrome does not have the focus. If Chrome does not have focus, behaviour is entirely as expected. Logitech 710 wireless desktop and mouse.


 
Cc: divya.pa...@techmahindra.com
Labels: Needs-Triage-M61 Needs-Feedback Triaged-ET
Unable to reproduce the issue on reported version 61.0.3163.100 and latest stable 62.0.3202.89 and latest Canary 64.0.3261.0 using win 10.

Could you please re-try the scenario by creating a new profile and provide your observation 

Please follow below steps to create a New profile
(i)Launch chrome>>Press Alt+E>>Settings)
(ii)Under the section headed People, Click on link Manage other people>>Add person

I have followed these instructions and find the behaviour is the same: If I try to to scroll when Chrome has focus, the page barely moves and 'bounces' back to the top. If I click away from Chrome, scrolling works as expected
Project Member

Comment 3 by sheriffbot@chromium.org, Nov 8 2017

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "divya.padigela@techmahindra.com" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Components: Blink>Scroll
Does this reproduce in an incognito window? Do you have any extensions installed?
Yes, reproduces in incognito window, also under new account. I have several extensions installed, but have previously tried disabling them all.

Some background:

I think I have been seeing this for at least 6 months. I concluded it was crappy old MS2000 Desktop and Mouse Combo, possible physical issue with the mouse (although it felt like a software issue). So treated myself to MS 3000 Combo. Same issues. Didn't explore further as hated 3000 Combo for other reasons, so switched camps to stupid expensive Logitech 710 Combo.  It's lovely, but looks like I think I am Commander of the Starship Enterprise, which is not a look I am seeking to cultivate. Also: Same issues.

I do not see this on any other machines, running the same setup essentially. This machine has two vid cards and three monitors. I have yet to notice the same behaviour in any other browser or application. 

If Chrome has focus: If a site has content bigger than my window depth, it matters not whether I wait for full page load or not - attempting to scroll down will succeed - a bit - then the page pings back to the top. Once it's loaded, I might be able to scroll down, if I really thrash the wheel. I also see a behaviour occasionally, where scrolling down seems to be working, then I am suddenly pinged back to top.

If Chrome doesn't have focus: Everything works just fine.

As clear as that - I can click in Chrome, see the behaviour... click outside Chrome, behaviour gone. Until I have to click something and then FERCHRISSAKES FORGOT TO DROP THE FOCUS time.

Fix it... please, please. I have been toying with the nonsense that is carrying bookmarks over to Edge so I don't have to live with this sanity threatening behaviour, but uugh...Edge...
Cc: vamshi.k...@techmahindra.com
Labels: Needs-Feedback
We are unable to reproduce  the issue on the reported chrome version 61.0.3163.100 and on the latest dev 64.0.3263.0 using Windows10, Ubuntu 14.04 and Mac 10.12.6 with the below mentioned steps.
1. Launched chrome browser
2. Navigated to a web page
3. Scrolled with out any focus
We observed the scrolling is working fine.
Note: We performed the above mentioned steps on a single monitor setup. 

@Reporter: As per your comment #5 could you please verify whether the same behaviour is seen on any other browser or application and please check on a single monitor setup and let us know the behavior. 

Thanks! 

Comment 7 by terfer...@gmail.com, Nov 13 2017

I have switched this setup to using a single browser on one monitor, one video card: Same issue.  The only other application I have seen the same problem with is Whatsapp Desktop for Win - which I suspect uses Chrome behind the scenes. All other browsers are fine.

Project Member

Comment 8 by sheriffbot@chromium.org, Nov 13 2017

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "vamshi.kommuri@techmahindra.com" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

Comment 9 by bokan@chromium.org, Nov 16 2017

Cc: bokan@chromium.org
Hi terferger@, could you follow the instructions here and attach a trace to this bug: https://www.chromium.org/developers/how-tos/submitting-a-performance-bug

Do it once with chrome unfocused and scroll working correctly, and again with chrome focused and scroll not working (ideal, capturing the scroll-to-top behavior you mentioned). Attach both traces here. That *might* help us find the cause.
trace_MouseWheelScrollWithFocus-Broken.json.gz
6.3 MB Download
trace_MouseWheelScrollWithoutFocus-WAD.json.gz
6.9 MB Download
Couldn't capture the 'bounce to top' effect - it's pretty rare. In both cases I had to dismiss a pane at the top of the trace containing 'MousewheelMousewheelMousewheelMousewheelMousewheelMousewheel....' before I could see the Save button.
Do you have any of the Logitech SetPoint software installed? I know that it use to do things sending special events to the Chrome window.

From the traces it appears that you have some extensions installed that are like taking up 50ms frequently. When you tried disabling the extensions did you reload the page? If you don't reload the page then the extension code is still run.
Labels: Needs-Feedback
NextAction: 2017-12-07
I do have setpoint installed now - but didn't with the previous two MS keyboard / mouse combos.  And yes, I have disabled all extensions and started a new Chrome session - same result.
Project Member

Comment 16 by sheriffbot@chromium.org, Nov 23 2017

Cc: dtapu...@chromium.org
Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "dtapuska@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
The NextAction date has arrived: 2017-12-07
NextAction: 2017-12-21
We certainly can't reproduce the issue you are seeing. I guess a few things you could try are uninstalling the setpoint software. Quit Chrome completely then open a new incognito tab and load the page you are having issues with and then start tracing and perform the action.
Labels: Needs-Feedback
Still waiting for a feedback. A screen capture would also be helpful.
The NextAction date has arrived: 2017-12-21

Comment 21 by bokan@chromium.org, Dec 21 2017

Status: WontFix (was: Unconfirmed)
Unfortunately, without a repro or any more details, this isn't very actionable. I'm going to close this - feel free to add information you think might help us reproduce or narrow down the cause and we can consider reopening the issue.

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