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Issue 782109 link

Starred by 2 users

Issue metadata

Status: Assigned
Owner:
Cc:
Components:
EstimatedDays: ----
NextAction: 2018-03-16
OS: Windows
Pri: 2
Type: Bug



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YouTube videos don't play back correctly on Win10 + nVidia GTX 750

Reported by stanley....@gmail.com, Nov 7 2017

Issue description

UserAgent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.101 Safari/537.36

Example URL:
www.youtube.com

Steps to reproduce the problem:
1. go to Youtube
2. try to play a video clip
3. 

What is the expected behavior?
That the clip will play both video and audio

What went wrong?
Usually when it fails, the video screen area is black and the video plays.

Did this work before? N/A 

Is it a problem with Flash or HTML5? N/A

Does this work in other browsers? Yes

Chrome version: 60.0.3112.101  Channel: n/a
OS Version: 6.1 (Windows 7, Windows Server 2008 R2)
Flash Version: 

Contents of chrome://gpu: 
Graphics Feature Status
Canvas: Hardware accelerated
CheckerImaging: Disabled
Flash: Hardware accelerated
Flash Stage3D: Hardware accelerated
Flash Stage3D Baseline profile: Hardware accelerated
Compositing: Hardware accelerated
Multiple Raster Threads: Enabled
Native GpuMemoryBuffers: Software only. Hardware acceleration disabled
Rasterization: Hardware accelerated
Video Decode: Hardware accelerated
Video Encode: Hardware accelerated
WebGL: Hardware accelerated
WebGL2: Hardware accelerated
Driver Bug Workarounds
clear_uniforms_before_first_program_use
decode_encode_srgb_for_generatemipmap
disable_accelerated_vpx_decode
disable_direct_composition
disable_discard_framebuffer
disable_dxgi_zero_copy_video
disable_framebuffer_cmaa
exit_on_context_lost
force_cube_complete
scalarize_vec_and_mat_constructor_args
texsubimage_faster_than_teximage
Problems Detected
Some drivers are unable to reset the D3D device in the GPU process sandbox
Applied Workarounds: exit_on_context_lost
TexSubImage is faster for full uploads on ANGLE
Applied Workarounds: texsubimage_faster_than_teximage
Clear uniforms before first program use on all platforms: 124764, 349137
Applied Workarounds: clear_uniforms_before_first_program_use
Always rewrite vec/mat constructors to be consistent: 398694
Applied Workarounds: scalarize_vec_and_mat_constructor_args
ANGLE crash on glReadPixels from incomplete cube map texture: 518889
Applied Workarounds: force_cube_complete
Framebuffer discarding can hurt performance on non-tilers: 570897
Applied Workarounds: disable_discard_framebuffer
Direct composition flashes black initially on Win <10: 588588
Applied Workarounds: disable_direct_composition
Zero copy DXGI video hangs on shutdown on Win < 8.1: 621190
Applied Workarounds: disable_dxgi_zero_copy_video
Limited enabling of Chromium GL_INTEL_framebuffer_CMAA: 535198
Applied Workarounds: disable_framebuffer_cmaa
Zero-copy NV12 video displays incorrect colors on NVIDIA drivers.: 635319
Applied Workarounds: disable_dxgi_zero_copy_video
Disable KHR_blend_equation_advanced until cc shaders are updated: 661715
Decode and Encode before generateMipmap for srgb format textures on Windows: 634519
Applied Workarounds: decode_encode_srgb_for_generatemipmap
VPx decoding isn't supported before Windows 10 anniversary update.: 616318
Applied Workarounds: disable_accelerated_vpx_decode
Native GpuMemoryBuffers have been disabled, either via about:flags or command line.
Disabled Features: native_gpu_memory_buffers
Checker-imaging has been disabled via finch trial or the command line.
Disabled Features: checker_imaging
Version Information
Data exported	11/6/2017, 9:04:55 PM
Chrome version	Chrome/60.0.3112.101
Operating system	Windows NT 6.1.7601 SP1
Software rendering list version	13.8
Driver bug list version	10.93
ANGLE commit id	3e6a61fecba9
2D graphics backend	Skia/60 d1f2d15b36f6a6a9d199581b998a7ca924a1f1a8-
Command Line	"C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --flag-switches-begin --flag-switches-end
Driver Information
Initialization time	65
In-process GPU	false
Passthrough Command Decoder	false
Supports overlays	false
Sandboxed	false
GPU0	VENDOR = 0x10de, DEVICE= 0x1380
Optimus	false
Optimus	false
AMD switchable	false
Desktop compositing	Aero Glass
Diagonal Monitor Size of \\.\DISPLAY1	27.0"
Driver vendor	NVIDIA
Driver version	22.21.13.8494
Driver date	7-18-2017
Pixel shader version	5.0
Vertex shader version	5.0
Max. MSAA samples	8
Machine model name	
Machine model version	
GL_VENDOR	Google Inc.
GL_RENDERER	ANGLE (NVIDIA GeForce GTX 750 Ti Direct3D11 vs_5_0 ps_5_0)
GL_VERSION	OpenGL ES 3.0 (ANGLE 2.1.0.3e6a61fecba9)
GL_EXTENSIONS	GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_robust_resource_initialization GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
Disabled Extensions	GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent
Window system binding vendor	Google Inc. (adapter LUID: 000000000000c821)
Window system binding version	1.4 (ANGLE 2.1.0.3e6a61fecba9)
Window system binding extensions	EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_create_context_robust_resource_initialization
Direct rendering	Yes
Reset notification strategy	0x8252
GPU process crash count	0
Compositor Information
Tile Update Mode	One-copy
Partial Raster	Enabled
GpuMemoryBuffers Status
ATC	Software only
ATCIA	Software only
DXT1	Software only
DXT5	Software only
ETC1	Software only
R_8	Software only
RG_88	Software only
BGR_565	Software only
RGBA_4444	Software only
RGBX_8888	Software only
RGBA_8888	Software only
BGRX_8888	Software only
BGRA_8888	Software only
RGBA_F16	Software only
YVU_420	Software only
YUV_420_BIPLANAR	Software only
UYVY_422	Software only
Diagnostics
0
b3DAccelerationEnabled	true
b3DAccelerationExists	true
bAGPEnabled	true
bAGPExistenceValid	true
bAGPExists	true
bCanRenderWindow	true
bDDAccelerationEnabled	true
bDriverBeta	false
bDriverDebug	false
bDriverSigned	false
bDriverSignedValid	false
bNoHardware	false
dwBpp	32
dwDDIVersion	11
dwHeight	1080
dwRefreshRate	60
dwWHQLLevel	0
dwWidth	1920
iAdapter	0
lDriverSize	17972696
lMiniVddSize	0
szAGPStatusEnglish	Enabled
szAGPStatusLocalized	Enabled
szChipType	GeForce GTX 750 Ti
szD3DStatusEnglish	Enabled
szD3DStatusLocalized	Enabled
szDACType	Integrated RAMDAC
szDDIVersionEnglish	11
szDDIVersionLocalized	11
szDDStatusEnglish	Enabled
szDDStatusLocalized	Enabled
szDXVAHDEnglish	Supported
szDXVAModes	
szDescription	NVIDIA GeForce GTX 750 Ti
szDeviceId	0x1380
szDeviceIdentifier	{D7B71E3E-50C0-11CF-DD52-B6A418C2DB35}
szDeviceName	\\.\DISPLAY1
szDisplayMemoryEnglish	1736 MB
szDisplayMemoryLocalized	1736 MB
szDisplayModeEnglish	1920 x 1080 (32 bit) (60Hz)
szDisplayModeLocalized	1920 x 1080 (32 bit) (60Hz)
szDriverAssemblyVersion	22.21.13.8494
szDriverAttributes	Final Retail
szDriverDateEnglish	8/3/2017 14:58:14
szDriverDateLocalized	8/3/2017 14:58:14
szDriverLanguageEnglish	English
szDriverLanguageLocalized	English
szDriverModelEnglish	WDDM 1.1
szDriverModelLocalized	WDDM 1.1
szDriverName	nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
szDriverNodeStrongName	oem112.inf:NVIDIA_Devices.NTamd64.6.1:Section112:22.21.13.8494:pci\ven_10de&dev_1380
szDriverSignDate	
szDriverVersion	22.21.0013.8494
szKeyDeviceID	Enum\PCI\VEN_10DE&DEV_1380&SUBSYS_84BB1043&REV_A2
szKeyDeviceKey	\Registry\Machine\System\CurrentControlSet\Control\Video\{FB7636E1-CC3C-4D2C-B7B6-66B5C2E86290}\0000
szManufacturer	NVIDIA
szMiniVdd	n/a
szMiniVddDateEnglish	n/a
szMiniVddDateLocalized	n/a
szMonitorMaxRes	
szMonitorName	Generic PnP Monitor
szNotesEnglish	No problems found.
szNotesLocalized	No problems found.
szOverlayEnglish	Supported
szRankOfInstalledDriver	00E62001
szRegHelpText	
szRevision	
szRevisionId	0x00A2
szSubSysId	0x84BB1043
szTestResultD3D7English	Not run
szTestResultD3D7Localized	Not run
szTestResultD3D8English	Not run
szTestResultD3D8Localized	Not run
szTestResultD3D9English	Not run
szTestResultD3D9Localized	Not run
szTestResultDDEnglish	Not run
szTestResultDDLocalized	Not run
szVdd	n/a
szVendorId	0x10DE
Log Messages
GpuProcessHostUIShim: The GPU process exited normally. Everything is okay.

The simple solution was to switch to FireFox.
Seems strange that your own website doesn't play with your software.
 
This issue is spam?
Fixed incorrect spam classification.
One wonders how I got that classification.
Cc: brajkumar@chromium.org
Labels: Needs-Milestone Needs-Feedback
Unable to reproduce this issue on Windows-10 using chrome latest stable #62.0.3202.89 by following steps mentioned in the original comment, observed no issues while playing YouTube videos.

Reporter@ Could you please recheck this issue by upgrading your chrome to latest stable M62 and recheck for this issue. If issue still persists please create a new profile under chrome://settings with out any apps and extensions in your browser.

Thanks!
I upgraded the video driver, the audio driver and Chrome. The problem
persists. Both Internet Exploder and FireFox play all the videos fine.
Chrome just decides on its own whether to play the video portion of a clip.
I can't find a pattern.

Guess I'll just keep using Firefox to play videos on Youtube. Seems strange
that the browser you put out doesn't play with the website you own.
Project Member

Comment 6 by sheriffbot@chromium.org, Nov 8 2017

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "brajkumar@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Cc: vamshi.k...@techmahindra.com
Components: Internals>GPU
Labels: Triaged-ET TE-NeedsTriageHelp
"The issue seems to be spefic to NVIDIA GeForce GTX 750 Ti. Adding appropriate component, Could some one from the respective team have a look into this issue.

Thanks!"

Comment 8 by fsamuel@google.com, Nov 10 2017

Components: -Internals>GPU
Owner: mcasas@chromium.org
Status: Assigned (was: Unconfirmed)
+mcasas@ for triage.

Comment 9 by mcasas@chromium.org, Nov 10 2017

Components: -Internals>Media Internals>GPU>Video Internals>GPU
Owner: jbau...@chromium.org
+jbauman@  who might know more about the d3d11_video_decode_accelerator_win
that I understand is used for accelerated video decode in Win.
Cc: sande...@chromium.org jbau...@chromium.org
Owner: dalecur...@chromium.org
Owner: liber...@chromium.org
=>liberato@ who was looking at Windows 7 issues a while ago. Unable to reproduce on 750 Ti + Windows 10 + latest drivers.
Labels: GPU-NVidia Needs-Feedback
NextAction: 2018-03-16
stanley.reynolds@, could you try playing back the video with the hardware
acceleration disabled (chrome://flags#disable-accelerated-video-decode).
This would tell if the problem has to do with the gpu video deco (or not).
Summary: YouTube videos don't play back correctly on Win10 + nVidia GTX 750 (was: YouTube videos)
It's interesting how my story keeps changing.
I've tried everything suggested with no effect.
Remember, I've tried different video cards, different computers, etc.
Chrome has updated itself at least twice.
My solution is to use FireFox on Youtube.
The problem is clearly Chrome.
Sorry you can't figure out what's wrong.
The NextAction date has arrived: 2018-03-16

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