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Issue viewing Notes Field on Microsoft Dynamics CRM
Reported by
aluzio...@gmail.com,
Nov 6 2017
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/61.0.3163.100 Safari/537.36 Steps to reproduce the problem: 1. Log Into Dynamics CRM 2. Go to Open Cases 3. View Notes on Open Case 4. The font for the notes is white. Internet Explorer 11 Displays the text Correctly What is the expected behavior? Font is expected to be black to be visible on the white background of the website. However you must highlight all the test to display it or use an alternative browser. Problem only occurs on Google Chrome What went wrong? We're unable to determine what the problem is, but seems to be something within Chrome not displaying Either the HTML properly, or is unable to render the text properly. Did this work before? Yes 61.0.3163 Chrome version: 61.0.3163.100 Channel: stable OS Version: 10.0 Flash Version: Shockwave Flash 27.0 r0 I'm not sure if this is a wider issue with other websites, We've only noticed the issue with Microsoft Dynamics CRM, and Chrome is the Companies Preferred Browser.
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Nov 6 2017
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Nov 7 2017
We are unable to sign up in Dynamics CRM. If shareable could you please provide test credentials or an alternative link where this issue can tested from TE-end
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Nov 13 2017
Hi, I will be unable to provide credentials to log into a test environment, as the system is hosted locally on our domain. I'm going to get some screenshots of the issue but I believe this is gonna be difficult to diagnose with the lack of availability of the system. I will see what tinkering I can do in order to provide as much info as I can for you. If you have some ideas of data you would like, I will be happy to try and get this for you! Thanks IC
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Nov 13 2017
Thank you for providing more feedback. Adding requester "divya.padigela@techmahindra.com" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Nov 14 2017
As this is an enterprise related issue, request someone from Inhouse to take a look at this issue and adding appropriate labels for further triaging.
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Nov 15 2017
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Nov 16 2017
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Nov 20 2017
Hi Guys,
I've been able to look into the problem now and believe to have figured out what is causing the issue.
Below is a snippet of code from the CSS for Microsoft Dynamics CRM
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.notesWall .notesTextBoxDiv .notesTextBox,
.notesWall .notesTextBoxDiv .notesTitleBox
{
border: 0;
vertical-align:baseline;
line-height: 18px;
width: 100%;
height: 20px;
margin: 0;
padding: 0;
overflow: hidden;
font-size: 12px; /* _locID_css@font-size="notesWall_noteTextBoxDiv_FontSize" _locComment="Font Size" */
font-family: Segoe UI, Tahoma, Arial; /* _locID_css@font-family="notesWall_noteTextBoxDiv_FontFamily" _locComment="Font Family" */
font-weight: normal;
color: #0000;
}
-----
At the bottom, you can see that the colour is incorrectly stated as #0000 instead of #000000 - The Hex for the colour 'Black'
Chrome Interprets this as is, and thus makes the text transparent. Fundamentally I believe this to be a fault with Microsoft, however in Internet Explorer 11 using the dev console I am able to see why.
RefIMG1 - Image of Dev Console from Internet Explorer
RefIMG2 - Image of Dev Console from Google Chrome.
As we can see, Chrome is applying the text colour from the CSS which has the mistake, However Internet Explorer appears to have ignored the mistake as it can detect that the CSS is incorrect and applied the font colour from the Global CSS file.
Is Chrome (by design) Applying mistakes in CSS? Or is this something that Google would need to implement a method of ignoring mistakes within HTML and CSS Code?
I could see a way around it by having an option or 'flag' within chrome that would apply HTML code as written, but by default Chrome is set to ignore mistakes in html and apply text colour or styles based on a CSS from higher up.
As mentioned, fundamentally this is a Microsoft Issue which we will go back to and inform them of the mistake in the CSS, however I figure it would be worth raising direct with Google as Internet Explorer has this method of ignoring the error and applying from higher up.
I hope this info is enlightening and useful to yourselves and the team at the Chromium project.
Thanks
Ivan Chambers
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Nov 20 2017
And as I should have mentioned, this has only been since the version of chrome updated to 62 so whether there used to be a method of ignoring errors, it appears to no longer be working.
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Nov 21 2017
Removing Needs-Bisect label as TE doesn't have an access to Dynamics CRM yanglee@ Could you please look into this issue
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Dec 5 2017
Removing Enterprise label as this is not about policy/management.
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Dec 7 2017
We are experiencing the same issue with Chrome Version 62 but not on older versions of Chrome....Just updated to Chrome Version 63 this morning hoping to see it resolved but it was not. All Note Text in Dynamics 365 CRM are still display as white text and blending in with the back ground and you unable to see the text.
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Sep 13
Archiving old bugs that haven't been actively assigned in over 180 days. If you feel this issue should still be addressed, feel free to reopen it or to file a new issue. Thanks! |
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Comment 1 by aluzio...@gmail.com
, Nov 6 2017