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Issue 780880 link

Starred by 1 user

Issue metadata

Status: Assigned
Owner:
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Android
Pri: 1
Type: Bug



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[Stable Play] Bookmark / history page loads in blank/black

Project Member Reported by hongchic...@chromium.org, Nov 2 2017

Issue description

Chrome Version: 62.0.3202.66, 62.0.3202.73
OS: Android 

What steps will reproduce the problem?

We saw user report bookmark/history page not load at all. Some say page load in blank and some say in black. This is not new to M62 and might be related to  crbug.com/767913 . 
However, since we're seeing more reports now, I'm filing this bug to track this issue. We're reaching out to users to get more information and repro steps. 

In-app feedback:
https://listnr.corp.google.com/report/80178932182
https://listnr.corp.google.com/report/80153467828
https://listnr.corp.google.com/report/79035102923
https://listnr.corp.google.com/report/78403684854
https://listnr.corp.google.com/report/78165835962

Play Review:
https://listnr.corp.google.com/report/80436445141
https://listnr.corp.google.com/report/80070588226
https://listnr.corp.google.com/report/79904909023
https://listnr.corp.google.com/report/79800539675
https://listnr.corp.google.com/report/79776330262
https://listnr.corp.google.com/report/77784845931
https://listnr.corp.google.com/report/77208848269


 
Labels: Mobile-te
The below are the list of devices in listener reports reported from users:

SAMSUNG TABLET Samsung Galaxy Note GT-N8013
Samsung Galaxy Note 10.1 N8010
Hisense M470BSA Sero 7 Pro (7" Android 8 GB) Tablet
LG F240K Optimus G Pro 5.5
Aquos Pad SH-08E tablet
Asus MeMO Pad 7 -> Model: ME572CL (K00R)
Fly IQ4514 Quad EVO
Sharp Aquos Pad SH-08E
Xperia Z Ultra SOL24
Huawei Ascend P6


Most of the reported devices are on J Android versions.
Although we don't have above listed devices ,tried on similar devices like 

Samsung Galaxy S7 Edge (SM-G925I) / MMB29K, Samsung Galaxy S duos 2( GT-S7582) / JDQ39, Samsung Galaxy Tab2 (SM-T815Y) / MMB29K, Samsung Galaxy Tab4(SM-T530NU) / LRX22G, Sony Xperia Z C6902 / 4.4.4, Huawei Honor (Adreno(TM)405)/KIWL22, Samsung Galaxy Star Pro(GT-S7262) / JZO54K, Samsung galaxy Note 8(SM-N950F) / NMF26X, Samsung galaxy Note 8(SM-N950F) / NMF26X
Cc: dbeam@chromium.org
Components: UI>Browser>History UI>Browser>Bookmarks

Comment 3 by dbeam@chromium.org, Nov 6 2017

Cc: -dbeam@chromium.org tedc...@chromium.org twelling...@chromium.org calamity@chromium.org

Comment 4 by cma...@chromium.org, Nov 10 2017

Cc: -calamity@chromium.org
Labels: -Pri-3 Pri-1
Owner: calamity@chromium.org
Status: Assigned (was: Untriaged)
calamity@ please re-assign if you are not the right owner. Someone needs to look into this issue since so many users complain about it.
I'm probably the right person, but I need a reproduction case, or more information.
calamity@, please feel free to let me know if there's any data you need from user to debug. We can reach out to users by email. Thanks.  
Cc: -twelling...@chromium.org ian...@chromium.org n...@chromium.org
Owner: twelling...@chromium.org
Ok, after getting access to the bug reports, this is definitely not due to my changes. Assigning to twellington who wrote the Android version.

ccing a couple of others who may know more.
Cc: -ian...@chromium.org -n...@chromium.org
clank-te@ folks on the thread - based on #1, it looks like we tried a bunch of devices and haven't been able to reproduce? It looks like all of the reports are from tablets, is that correct? A repro would be the best way to gain traction on this.

hongchichang@ - here are some questions that could help with reproducing:
1) Repro steps. Are they trying to access these surfaces through the app menu?
2) Are users experiencing this consistently (100% repro)?
3) Are they able to view any of downloads, history, or bookmarks (which surfaces are affected)?
4) Are they signed in? (maybe there's a sync change affecting these pages)

In 62, huayinz@ made some visual updates to history/bookmarks/downloads, which shouldn't have an impact on items being loaded. Other than that, I can't think of any recent changes to these surfaces.
Cc: kgna...@chromium.org rsgav...@chromium.org
We have seen reports on Phones as well 
eg: https://listnr.corp.google.com/product/282/report/80178932182
https://listnr.corp.google.com/product/282/report/78165835962

Tried on S6 Edge / N but couldn't repro the issue. Bookmarks and history loads fine.

Adding to C#1, Yes we tried on the mentioned devices but unfortunately couldn't reproduce. Bookmarks and History looks good. 
Also tried on Samsung Galaxy S6 Edge Plus(SM-G928G) / NRD90M but not reproducible. 
Without a repro, this is un-actionable.

Are we still seeing user reports for M63/64?

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