New issue
Advanced search Search tips

Issue 780497 link

Starred by 2 users

Issue metadata

Status: Available
Owner: ----
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug



Sign in to add a comment

Better report broken printer configurations

Project Member Reported by skau@chromium.org, Nov 1 2017

Issue description

If a user has the misfortune of setting up a printer that doesn't work, it's currently difficult to determine what may have gone wrong.  We generally report a generic error message so it's hard to determine if:
a) the hostname is wrong
b) the print driver is wrong
c) the printer is unsupported
d) the user should tweak the configuration or give up

Printers are frustrating.  But hopefully not for users.
 

Comment 1 by skau@chromium.org, Jan 11 2018

Cc: skau@chromium.org
Owner: valleau@chromium.org
Can you triage this?
Issue 793415 has been merged into this issue.

Comment 3 by skau@chromium.org, Feb 15 2018

Can you add some information regarding what error is being reported in these situations?

Comment 4 by skau@chromium.org, Feb 15 2018

Labels: Bolton-FixIt-2018
Status: Assigned (was: Available)
Cc: weifangsun@chromium.org valleau@chromium.org
Labels: -Bolton-FixIt-2018 M-73
Owner: ----
Status: Available (was: Assigned)
Cc: mikinm@chromium.org
Labels: Bolton-UI

Comment 8 by weifangsun@chromium.org, Today (16 hours ago)

Labels: -M-73 M-74

Sign in to add a comment