Printing to Xerox 6027 laser produces a blank rectangle at the top left of the print.
Reported by
anel...@ucera.org,
Oct 31 2017
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Issue description
Chrome Version : 62.0.3202.75
URLs (if applicable) :
Other browsers tested:
Add OK or FAIL, along with the version, after other browsers where you
have tested this issue:
Acrobat: YES
What steps will reproduce the problem?
(1) Print PDF from Chrome to Xerox 6027
(2) Notice that top left corner of print area is blank
What is the expected result?
Should print the entire page
What happens instead?
Top left corner of page is blank.
Please provide any additional information below. Attach a screenshot if
possible.
,
Nov 1 2017
Is this with any PDF or a particular PDF? If it's for a particular PDF, can you attach it to the bug? If it contains private information, and you are comfortable sharing it privately, feel free to share with me via Google Drive or email.
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Nov 2 2017
Thank you. Yes, it is but unfortunately it has private information on it. I'm pretty sure that it's the same bug. I tried with grayscale and different settings but it always had a blank rectangle at top left. The rectangle was about 1/10 of the size of the document. Yes, I'm sorry, having the PDF would really make things better.
,
Nov 2 2017
Thank you for providing more feedback. Adding requester "thestig@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
,
Nov 2 2017
re: comment 3 - Your answer of "Yes, it is" doesn't make it clear if this is with any PDF or a particular PDF. Since the PDF(s) have private information, that does make it harder to diagnose the problem, so here are more questions. For the Xerox 6027, can you look up the version number for the printer driver? Can you try printing to a different printer model, and see if this issue occur with other printers too?
,
Nov 2 2017
Both are easy. I just updated the firmware and printer driver: Firmware: 02.00.02.30.3836 Driver: 6027_WindowsDrivers_20160815.exe Windows 10.
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Nov 6 2017
@ thestig: Could you please take a look at the issue as the reporter has provided firmware and driver details
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Nov 6 2017
RE: comment 7, to determine if this may be the same as the other bug we need to know if: 1) This happens only with a particular PDF or with all PDFs, and 2) If it occurs on multiple printers - if there isn't another physical printer available, a virtual printer like XPS Document Writer will also work for testing. So we are still waiting on feedback on those two questions that were asked in comment 5.
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Nov 10 2017
Hi Guys, I was able to get a document. Please try with this. Thanks!
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Nov 10 2017
Thank you for providing more feedback. Adding requester "rbpotter@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Nov 13 2017
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Apr 5 2018
Since comment 9 case in by email, if there was an attached document, it didn't make it to this issue tracker. In any case, is this still an issue? We think this may be the same issue as bug 777837 , which has been fixed.
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May 22 2018
@Reporter: Could you please respond to comment #12? Thanks!! |
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Comment 1 by manoranj...@chromium.org
, Oct 31 2017Components: Internals>Printing Internals>Plugins>PDF
Labels: Needs-Triage-M62 OS-Windows