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ChromeOS issue: unable to play video downloaded |
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Issue descriptionChromeOS version: any 64 bit ChromeOS device model: any 64 bit case#: 14042888 Description: unable to play video downloaded from https://www.khanacademy.org/ Steps to reproduce: 1) Download the video 2) Try to reproduce it 3) The error message shows Customer video file: https://drive.google.com/open?id=1DAdhol7LNROZzojcrgK5lpuXeLHC_vNs Customer video file stripped of audio: https://drive.google.com/open?id=1aphuEJyt6aHPfNS1HxUVaXgNn2FKapeI Current Behavior / Reproduction: on the screen is displayed: "An error occurred. Click to restart from the beginning" Expected Behavior: being able to play video Drive link to logs: https://drive.google.com/open?id=0B01ZVp8vDQocOEZmbU5zVHFCTjA workaround: enable the flag chrome://flags/#disable-accelerated-video-decode I've tested on a Glimmer (64 bit) with this versions : 53.0.2785.154 (64 bit) 58.0.3029.78 (64 bit) 62.0.3202.74 (64 bit) 63.0.3239.20 (64 bit) and it's not working instead on a veyron_minnie(32 bit) is working Version: 61.0.3163.123 (32 bit) if the video is converted in any way it works, for example: customer video converted OK: https://drive.google.com/open?id=1LslUxzYGt9OUIIVXfb87-3NbUS0-Sef7 in the log I see: [1579:4561:1031/115328.962006:ERROR:vaapi_video_decode_accelerator.cc(666)] Error decoding stream [1579:1579:1031/115328.966140:ERROR:vaapi_video_decode_accelerator.cc(293)] Notifying of error 4 [1:11:1031/115328.966883:ERROR:render_media_log.cc(30)] MediaEvent: MEDIA_ERROR_LOG_ENTRY {"error":"video decode error"} [1579:1579:1031/115328.967434:ERROR:vaapi_video_decode_accelerator.cc(520)] Decode/Flush request from client in invalid state: 0 [1579:1579:1031/115328.967518:ERROR:vaapi_video_decode_accelerator.cc(293)] Notifying of error 4 [1:1:1031/115328.969035:ERROR:render_media_log.cc(30)] MediaEvent: PIPELINE_ERROR PIPELINE_ERROR_DECODE [1579:4562:1031/115330.164361:ERROR:vaapi_video_decode_accelerator.cc(666)] Error decoding stream [1579:1579:1031/115330.169958:ERROR:vaapi_video_decode_accelerator.cc(293)] Notifying of error 4 [1:11:1031/115330.170441:ERROR:render_media_log.cc(30)] MediaEvent: MEDIA_ERROR_LOG_ENTRY {"error":"video decode error"}
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Nov 1 2017
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Nov 1 2017
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Nov 1 2017
Hi, could you please help triage this issue ?
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Nov 15 2017
Hello team, we have a new case where the same behavior is happening, the video of the following URL view.vzaar.com/10363579/player the video plays without any problem on 32 bits version. Any update about this?
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Nov 16 2017
This should be fixed via crbug.com/783074 . |
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Comment 1 by marcore@chromium.org
, Nov 1 2017Labels: Hotlist-Enterprise
Owner: ----