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Issue 780053 link

Starred by 4 users

Issue metadata

Status: Duplicate
Merged: issue 783074
Owner:
Closed: Nov 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug



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ChromeOS issue: unable to play video downloaded

Project Member Reported by marcore@chromium.org, Oct 31 2017

Issue description

ChromeOS version: any 64 bit
ChromeOS device model: any 64 bit
case#: 14042888

Description: unable to play video downloaded from https://www.khanacademy.org/

Steps to reproduce: 
1) Download the video
2) Try to reproduce it 
3) The error message shows
Customer video file: https://drive.google.com/open?id=1DAdhol7LNROZzojcrgK5lpuXeLHC_vNs
Customer video file stripped of audio: https://drive.google.com/open?id=1aphuEJyt6aHPfNS1HxUVaXgNn2FKapeI


Current Behavior / Reproduction: 
on the screen is displayed: "An error occurred. Click to restart from the beginning"

Expected Behavior: 
being able to play video

Drive link to logs: 
https://drive.google.com/open?id=0B01ZVp8vDQocOEZmbU5zVHFCTjA

workaround:
enable the flag
chrome://flags/#disable-accelerated-video-decode

I've tested on a Glimmer (64 bit) with this versions :
53.0.2785.154 (64 bit)
58.0.3029.78 (64 bit)
62.0.3202.74 (64 bit)
63.0.3239.20 (64 bit)
and it's not working
instead on a veyron_minnie(32 bit) is working
Version: 61.0.3163.123 (32 bit)

if the video is converted in any way it works, for example:
customer video converted OK:  https://drive.google.com/open?id=1LslUxzYGt9OUIIVXfb87-3NbUS0-Sef7

in the log I see:
[1579:4561:1031/115328.962006:ERROR:vaapi_video_decode_accelerator.cc(666)] Error decoding stream
[1579:1579:1031/115328.966140:ERROR:vaapi_video_decode_accelerator.cc(293)] Notifying of error 4
[1:11:1031/115328.966883:ERROR:render_media_log.cc(30)] MediaEvent: MEDIA_ERROR_LOG_ENTRY {"error":"video decode error"}
[1579:1579:1031/115328.967434:ERROR:vaapi_video_decode_accelerator.cc(520)] Decode/Flush request from client in invalid state: 0
[1579:1579:1031/115328.967518:ERROR:vaapi_video_decode_accelerator.cc(293)] Notifying of error 4
[1:1:1031/115328.969035:ERROR:render_media_log.cc(30)] MediaEvent: PIPELINE_ERROR PIPELINE_ERROR_DECODE
[1579:4562:1031/115330.164361:ERROR:vaapi_video_decode_accelerator.cc(666)] Error decoding stream
[1579:1579:1031/115330.169958:ERROR:vaapi_video_decode_accelerator.cc(293)] Notifying of error 4
[1:11:1031/115330.170441:ERROR:render_media_log.cc(30)] MediaEvent: MEDIA_ERROR_LOG_ENTRY {"error":"video decode error"}

 
Cc: jayhlee@chromium.org
Labels: Hotlist-Enterprise
Owner: ----
the customer has tried on this devices:
Dell Chromebook 11,  (Model 3120) - ChromeOS 62
HP Chromebook 14 G4  ChromeoS 61
Acer Chromebook Model N15Q8  ChromeOS 60

Customer debug logs: https://drive.google.com/open?id=1stjzbrzClyQifD9jbDQNwip7o2PU1-CB
from Dell Chromebook 11 (3120)

with the workaround (chrome://flags/#disable-accelerated-video-decode) the video is working.

looking into the video I see:

original video (not playing):
Container: ISO mp4/m4a
Dimensions: 1280x720
Codec: H.264 / AVC
Framerate: 15 frames per second
Bitrate: 33 kbps
audio:
codec: MPEG-4 AAC audio
Channles: stereo
Sample rate: 44100 Hz
Bitrate: 63 Kbps
--
converted video (playing):
Container: ISO mp4/m4a
Dimensions: 1280x720
Codec: H.264 / AVC
Framerate: 15 frames per second
--> Bitrate: 153 kbps
audio:
codec: MPEG-4 AAC audio
Channles: stereo
Sample rate: 44100 Hz
--> Bitrate: 130 Kbps

Components: OS>Kernel>Video
Owner: jayhlee@chromium.org
Hi, could you please help triage this issue ?

Comment 5 by leonelf@google.com, Nov 15 2017

Hello team, we have a new case where the same behavior is happening, the video of the following URL view.vzaar.com/10363579/player the video plays without any problem on 32 bits version. Any update about this?
Mergedinto: 783074
Owner: posciak@chromium.org
Status: Duplicate (was: Untriaged)
This should be fixed via  crbug.com/783074 .

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