New Pixelbook Uncertified in Play Store
Reported by
eddai...@gmail.com,
Oct 31 2017
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Issue descriptionUserAgent: Mozilla/5.0 (X11; CrOS x86_64 9901.54.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.74 Safari/537.36 Platform: 9901.54.0 (Official Build) stable-channel eve Steps to reproduce the problem: 1. Open Web Store App 2. Settings 3. Device Certification shows UNCERTIFIED What is the expected behavior? Certified What went wrong? Not sure why a brand new PB isn't showing as certified in store. WebStore page: Did this work before? N/A Chrome version: 62.0.3202.74 Channel: n/a OS Version: 9901.54.0 Flash Version: 27.0.0.183
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Oct 31 2017
Bouncing back for retriage -- this definitely isn't an infrastructure bug. (Maybe something in the play store?)
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Nov 1 2017
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Nov 1 2017
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Nov 2 2017
Have duplicated this issue on the Samsung Pro and Acer R11. When on Stable 61, devices show up as Certified. Moving to Beta 62 now reports them as Uncertified and apps like Netflix will not show up in the Play Store due to "not certified" status. Navigating to previously installed apps presents me with "device not compatible" for many apps. Switching back to version 61 eliminates the problem
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Nov 2 2017
Additionally, the Pixelbook we have had Netflix on it then after getting the update to 62 it was gone and the Pixelbook is reporting as "uncertified"
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Nov 2 2017
Samsung Chromebook Pro on Beta 62
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Nov 2 2017
On chrome os beta 62 . Playstore is uncertified in settings. Using samsung chromebook pro
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Nov 2 2017
Same. Pixelbook Dev.
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Nov 3 2017
Uncertified on my brand new Pixelbook as well, v62 Stable: Google Chrome 62.0.3202.74 (Official Build) (64-bit) Revision 0 Platform 9901.54.0 (Official Build) stable-channel eve Firmware Version Google_Eve.9584.95.0 Customization ID GOOGLE-EVE ARC 4413934 I was able to install Netflix on Tuesday, apparently prior to the v62 update. I powerwashed on Wednesday and have since been unable to reinstall Netflix or other Android apps which rely upon device certification.
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Nov 3 2017
Elijah, is this on your radar?
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Nov 3 2017
Sounds like maybe M62 ARC is failing SafetyNet verification?
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Nov 3 2017
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Nov 3 2017
ASUS Chromebook Flip C100PA, Chrome OS stable version Version 61.0.3163.123, Android version 7.1.1, Play store not certified. A powerwash also requested the TPM firmware patch. After the powerwash and patching the TPM the Play store is now certified.
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Nov 6 2017
This was tracked internally in a different bug (b/68826082 for googlers). TLDR: x86 machines from M62+ were temporarily flagged by SafetyNet, but should be resolved by a server push today. The resolution for end-users should be to logout/login or reboot. Note, however, the label of "uncertified" might be sticky in Play Store until that package is updated or data is cleared. I just verified this behavior on my own device (Chromebook Pixel 2015) and recovered "certified" status by clearing Play Store local data.
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Nov 7 2017
My problem is the Netflix app for my Acer Chromebook 15 that I downloaded from the Play Store, when I open it to play a movie it says Can't open the app
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Nov 7 2017
thiebaude: are you showing a "certified" status now? If not, make sure you're on stable channel and have cleared Play Store data per comment#17.
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Nov 9 2017
It will only be certified on Stable? I am on Dev and still uncertified.
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Nov 9 2017
yes, this is by design. There are two things to pass SafetyNet: basic integrity and CTS profile match. dev channel devices will in general pass basic integrity but not CTS profile match. The bug here was that even stable channel x86 devices were showing as uncertified for a time because of a basic integrity check failure.
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Nov 11 2017
Thanks Elijah.
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Jan 22 2018
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Jan 23 2018
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Comment 1 by caon@chromium.org
, Oct 31 2017