Problem with our 400,000 DAU extension being removed today
Reported by
m...@valiranetwork.com,
Oct 29 2017
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/61.0.3163.100 Safari/537.36 Steps to reproduce the problem: Extension was removed because the single purpose policy and we feel that "Trustnav adblock & Security Suite" cannot be offered on different extensions, we request a manual review, as we been live for many time with best of feedback and suddenly removed. What is the expected behavior? What went wrong? Extension was removed because the single purpose policy and we feel that "Trustnav adblock & Security Suite" cannot be offered on different extensions, we request a manual review, as we been live for many time with best of feedback and suddenly removed. We are getting no feedback and many of our company could lose our job if we don't find a solution, we would like to know how to proceed to be ok with guidelines or if we have to separate functions in more than one extension (we believe if manual review you will agree this is nonsense for our purpose) WebStore page: https://chrome.google.com/webstore/detail/trustnav-adblock-security/hgjdbeiflalimgifllheflljdconlbig Did this work before? N/A Chrome version: 61.0.3163.100 Channel: n/a OS Version: 10.0 Flash Version:
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Oct 30 2017
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Oct 30 2017
Marc, you should have received an email from Chrome Web Store Policy about the removal. You can reply to that email to appeal. Have you done that yet?
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Oct 30 2017
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Oct 30 2017
We replied, and recived a generic message suggesting to split into two extensions again, but we want to know if this is generic or has been manually reviewed and took our comments on consideration. That's why we would like to escalate the request to clarify that there is no other way before we proceed to code a split into two extensions, wich we find confusing for our security suite costumers. Also if we split into 2 extensions we want to know if we can update rejected extensions to separate functionality and offer to install the secondary extension to our current users.
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Jan 4 2018
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Comment 1 by ajha@chromium.org
, Oct 30 2017Labels: TE-NeedsTriageHelp