New issue
Advanced search Search tips
Note: Color blocks (like █ or █) mean that a user may not be available. Tooltip shows the reason.

Issue 778815 link

Starred by 2 users
Status: Archived
Owner:
█ justincarlson@chromium.org
Last visit > 30 days ago
Closed: Dec 2017
Cc:
vkhabarov@google.com
skau@chromium.org
█ jayhlee@chromium.org
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug



Sign in to add a comment

ChromeOS issue: Native printing PPD for Canon imageRunner 5000

Project Member Reported by vkhabarov@chromium.org, Oct 26 2017 
ChromeOS version: 61.0.3163.120
ChromeOS device model: any
Case#: 13565199

Description:
Canon imageRunner 5000 (and probably lot of other imageRunner printers) doesn't seem to have native PostScript support, as Canon themselves propose to use some proprietary software to make those printers work with PostScript (https://www.codehost.com/canon/ BrightQ™ Pro). 

However, right now if you choose this printer in Chromebook, it would install Foomatic/Postscript PPD, which doesn't seem to work.

As far as I understand, it is almost impossible to adapt BrightQ software for Chromebook use, as it is x86/x86_64 only and non-free for customers outside US/Canada, so it would be better to replace non-working Postscript driver with working pxlmono, for example from this page - http://www.openprinting.org/printer/Canon/Canon-imageRunner_5000 (customer confirmed that it works)

Steps to reproduce: 
1. Add Canon imageRunner 5000 printer to Chromebook, selecting Canon in manufacturer and imageRunner 5000 as a model
2. Try to print 

Current Behavior / Reproduction: 
Several blank pages

Expected Behavior: 
Printed pages

Drive link to logs:

Comment 1 by vkhabarov@chromium.org, Oct 26 2017

Cc: vkhabarov@google.com

Comment 2 by kotah@chromium.org, Nov 22 2017

Owner: jayhlee@chromium.org
Jay, can you triage this bug?

Comment 3 by skau@chromium.org, Nov 22 2017

Cc: skau@chromium.org
Owner: justincarlson@chromium.org
Status: Assigned (was: Untriaged)
Looks like we should investigate where that PPD came from if it's not working.  We have the pxl filter but the PPD we're serving indicates the printer should understand PostScript.

Comment 5 by justincarlson@chromium.org, Dec 8 2017 

Apologies for being slow to look at this.

openprinting certainly seems to think that this printer does postscript, but Canon's docs that I can dig up give no such indication.

I'll swap out the PPD for the pxlmono based one on the serving side.

Comment 6 by vkhabarov@chromium.org, Dec 8 2017 

It does do Postscript, but requires non-free software to do that. And I found pxlmono as recommended on openprinting actually.

Comment 7 by justincarlson@chromium.org, Dec 8 2017

Status: Fixed (was: Assigned)
This is fixed for the 5000 and should be live in serving within a few hours, but I don't have a way to test for other printers.

Marking fixed for now, please reopen if you have datapoints for other printers.

Comment 8 by dchan@google.com, Jul 30

Status: Archived (was: Fixed)
►

Sign in to add a comment