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Issue 776584 link

Starred by 1 user
Status: WontFix
Owner:
yamaguchi@chromium.org
Closed: Nov 2017
Cc:
weifangsun@chromium.org
sdantul...@chromium.org
fukino@chromium.org
mkarkada@chromium.org
dhadd...@chromium.org
abod...@chromium.org
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug



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Files> Intermittent device hang was observed and later device recovered after 1-2 minutes

Project Member Reported by mkarkada@chromium.org, Oct 19 2017 
Chrome OS: 10032.4.0, 63.0.3239.7 dev build caroline device
M-63 build

Steps to reproduce the problem:
1. Open Files app, create a zip file using zip selection option in Files app.
i.e. select few set of files in Downloads folder> right click or 3-dot menu> zip selection
I tried creating a zip file of around 430 MB

2. Now I took a screenshot and tried opening this image file.

Actual behavior:
Intermittent device hang was observed and later device recovered after 1-2 minutes.

Files feedback report:
https://feedback.corp.google.com/product/208/neutron?lView=rd&lRSort=1&lROrder=2&lRFilter=1&lReportSearch=zip&lReport=76757546511

What is the expected behavior?
There should not be any device hang observed.

Comment 1 by mkarkada@chromium.org, Oct 19 2017 

Here are some set of crashes observed:

Uploaded Crash Report ID's 
aae1ddc955d12ac1 (Local Crash ID: Chrome)

8dbcada5a9f1b9c2 (Local Crash ID: Chrome)

cd13661fad8ca59e (Local Crash ID: Chrome)

63f32e1ba1d6bfc8 (Local Crash ID: Chrome)

c2c58d0675172153 (Local Crash ID: Chrome)

fe1a5201d432174d (Local Crash ID: Chrome)

5a9cec29a878f2c4 (Local Crash ID: Chrome)

5d71664f0b5a657c (Local Crash ID: Chrome)

1e600365e86adbf4 (Local Crash ID: ChromeOS_ARC)

f457004c2286632f (Local Crash ID: Chrome)

774cdd5769dc4864 (Local Crash ID: Chrome)

b2254b8bfaf5b0a0 (Local Crash ID: ChromeOS_ARC)

f5c4c78e32901b46 (Local Crash ID: Chrome)

b20e4e9a752370db (Local Crash ID: Chrome)

Comment 2 by weifangsun@chromium.org, Oct 20 2017

Cc: fukino@chromium.org

Comment 3 by weifangsun@chromium.org, Nov 16 2017

Labels: -M-63 M-65
Owner: yamaguchi@chromium.org
Status: Assigned (was: Untriaged)
mkarkada@ - Can you confirm whether you observed this behavior when zipping files in Downloads or Drive?

yamaguchi@ - Let's make sure we test/fix this for M65 when we complete the Zip unpacker functionality.

Comment 4 by mkarkada@chromium.org, Nov 21 2017 

Hi Weifangsun, I tried the scenario described in this bug but found a different bug captured in the  Issue 787532 . 
I didn't observe any device hang as such. And, the crash information mentioned here and reported in  Issue 787532  are differing. This issue here may be signed off.
Thank you!

Comment 5 by weifangsun@chromium.org, Nov 21 2017

Status: WontFix (was: Assigned)
Thanks for the update! I'll close this as Won't Fix and take a look at the new bug.
►

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