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Issue 776484 link

Starred by 2 users

Issue metadata

Status: Verified
Owner:
Closed: Jun 2018
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug-Regression



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Enrollment with invalid domain is rejected due to licenses

Project Member Reported by jingwee@chromium.org, Oct 19 2017

Issue description

Chrome Version: M63.0.3239.11 dev kip
OS: ChromeOS 10032.7.0

What steps will reproduce the problem?
After wiping/recovery a device, attempt to enroll with a Gmail address which is ineligible.

What is the expected result?
"This user account is not eligible for the service."

What happens instead?
"Oops! The system failed to load available licenses."

The rejection reason should not be related to licenses.  No issue as checked with M62.0.3202.63 9901.49 beta daisy.
 
screenshot.png
292 KB View Download
Cc: snambiar@chromium.org kaishenc@chromium.org
Status: Available (was: Untriaged)
Incorrect error message when attempting to Enroll with a gmail address.
Cc: antrim@chromium.org dkalin@google.com
Owner: mdrasner@chromium.org
Cc: -krishna...@chromium.org kathrelk...@chromium.org
I confirm that the issue still exists in M-68.

Chrome OS: 10718.9.0
Chrome: 68.0.3440.11
Device: Kip

Comment 4 by dkalin@google.com, Jun 5 2018

The error happens during license check (which client still sends request for even though we never launched the feature).

Server sends back same error code (403) for non-Dasher users as it sends for registration request (actually user permission check is shared between two operations).

What I suspect happens is licensing screen always displays the same error message. If that is true, we can't even disable licensing feature server-side, as that would be another error code resulting in the same screen.

Suggest to verify my error handling assumptions and then stop pinging server to check licenses, or fix error handling on the client.
Cc: mdrasner@chromium.org
Owner: antrim@chromium.org
OK, so it's basically a bad error message if you try to enroll with a gmail account.

Comment 6 by antrim@chromium.org, Jun 26 2018

Status: Started (was: Available)

Comment 8 by antrim@chromium.org, Jun 26 2018

Status: Fixed (was: Started)
Status: Verified (was: Fixed)
Verified fixed, attempt to enroll with a Gmail address displays the correct error message: "This user account is not eligible for the service." (see attached screenshot).

Chrome OS: 10825.0.0
Chrome: 69.0.3475.0
Device: Nautilus
Screenshot 2018-06-28 at 9.45.59 AM.png
229 KB View Download

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