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Observed UI random freezing/hang. |
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Issue descriptionM-63/ 63.0.3230.0 dev ToT build caroline Observed device hang on caroline device. UI was freezed, touch and keyboard inputs were not working. I could see only mouse movements working. logs are attached
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Oct 5 2017
Can you describe better what did you have running on the device before this issue happened? Did you have any external peripherals plugged? Approx half an hour before the report: 2017-10-05T10:57:03.001910-07:00 WARNING kernel: [ 1.846173] ------------[ cut here ]------------ 2017-10-05T10:57:03.001915-07:00 WARNING kernel: [ 1.846205] WARNING: CPU: 2 PID: 343 at /mnt/host/source/src/third_party/kernel/v3.18/drivers/gpu/drm/i915/intel_dp.c:4286 intel_dp_check_link_status+0xcf/0x143() 2017-10-05T10:57:03.001919-07:00 WARNING kernel: [ 1.846236] WARN_ON_ONCE(!intel_dp->lane_count) 2017-10-05T10:57:03.001924-07:00 WARNING kernel: [ 1.846247] Modules linked in: joydev 2017-10-05T10:57:03.001928-07:00 WARNING kernel: [ 1.846270] CPU: 2 PID: 343 Comm: frecon Not tainted 3.18.0-16084-g087ebffcd47e #1 2017-10-05T10:57:03.001937-07:00 WARNING kernel: [ 1.846289] Hardware name: Google Caroline/Caroline, BIOS Google_Caroline.7820.329.0 08/18/2017 2017-10-05T10:57:03.001947-07:00 WARNING kernel: [ 1.846312] 0000000000000000 0000000062f67711 ffff880176e53b08 ffffffffa1ca19e0 2017-10-05T10:57:03.001952-07:00 WARNING kernel: [ 1.846339] 0000000000000000 ffff880176e53b60 ffff880176e53b48 ffffffffa1663dbc 2017-10-05T10:57:03.001957-07:00 WARNING kernel: [ 1.846364] ffff880176e53b88 ffffffffa19e52ee ffff8801792010e8 0000000000000001 2017-10-05T10:57:03.001961-07:00 WARNING kernel: [ 1.846389] Call Trace: 2017-10-05T10:57:03.001966-07:00 WARNING kernel: [ 1.846404] [<ffffffffa1ca19e0>] dump_stack+0x4e/0x71 2017-10-05T10:57:03.001971-07:00 WARNING kernel: [ 1.846424] [<ffffffffa1663dbc>] warn_slowpath_common+0x81/0x9b 2017-10-05T10:57:03.001976-07:00 WARNING kernel: [ 1.846441] [<ffffffffa19e52ee>] ? intel_dp_check_link_status+0xcf/0x143 2017-10-05T10:57:03.002072-07:00 WARNING kernel: [ 1.846462] [<ffffffffa1663e2b>] warn_slowpath_fmt+0x55/0x6b 2017-10-05T10:57:03.002076-07:00 WARNING kernel: [ 1.846479] [<ffffffffa19e52ee>] intel_dp_check_link_status+0xcf/0x143 2017-10-05T10:57:03.002081-07:00 WARNING kernel: [ 1.846497] [<ffffffffa19e5b52>] intel_dp_detect+0x556/0x8da 2017-10-05T10:57:03.002086-07:00 WARNING kernel: [ 1.846517] [<ffffffffa19366a0>] drm_helper_probe_single_connector_modes_merge_bits+0xc9/0x3bc 2017-10-05T10:57:03.002090-07:00 WARNING kernel: [ 1.846540] [<ffffffffa19369a6>] drm_helper_probe_single_connector_modes+0x13/0x15 2017-10-05T10:57:03.002095-07:00 WARNING kernel: [ 1.846561] [<ffffffffa194faa0>] drm_mode_getconnector+0x10d/0x36b 2017-10-05T10:57:03.002102-07:00 WARNING kernel: [ 1.846581] [<ffffffffa1944197>] drm_ioctl+0x3d3/0x451 2017-10-05T10:57:03.002106-07:00 WARNING kernel: [ 1.846597] [<ffffffffa194f993>] ? drm_mode_getcrtc+0x116/0x116 2017-10-05T10:57:03.002111-07:00 WARNING kernel: [ 1.846663] [<ffffffffa176228e>] do_vfs_ioctl+0x399/0x460 2017-10-05T10:57:03.002115-07:00 WARNING kernel: [ 1.846685] [<ffffffffa17623af>] SyS_ioctl+0x5a/0x7f 2017-10-05T10:57:03.002145-07:00 WARNING kernel: [ 1.846703] [<ffffffffa1636850>] ? do_page_fault+0xc/0xe 2017-10-05T10:57:03.002150-07:00 WARNING kernel: [ 1.846724] [<ffffffffa1ca6ddc>] system_call_fastpath+0x1c/0x21 2017-10-05T10:57:03.002159-07:00 WARNING kernel: [ 1.846740] ---[ end trace 3cd9f63a1036e534 ]--- 2017-10-05T10:57:03.002177-07:00 WARNING kernel: [ 1.847009] frecon(343): Frecon using drm driver i915, version 1.6, date(20150717), desc(Intel Graphics)
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Oct 5 2017
There were not any external peripherals connected as such (like no external drives/ external monitor connected. I had signed in on user and device was idle for few minutes.
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Oct 5 2017
Any crash records on chrome://crashes? I see crash/d73b115df37c4f19 from Oct 4th. Anything newer? Could be a duplicate of issue 741031 .
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Oct 5 2017
Hi Kalin, I could not check any of the crash records because of device freeze. Prior to the freeze, I had performed AU and signed in.
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Oct 5 2017
Do you mean it is consistently hanging after sign-in? Few more lines in messages on crash_reprter side 2017-10-05T10:57:08.241263-07:00 WARNING crash_reporter[2098]: [user] Received crash notification for tzdatacheck[2051] sig 6, user 656360 (ignoring - PID filtered out) 2017-10-05T10:57:08.241486-07:00 WARNING crash_reporter[2098]: [ARC] Received crash notification for tzdatacheck[2051] sig 6, user 656360 (handling) 2017-10-05T10:57:08.243660-07:00 INFO crash_reporter[2098]: State of crashed process [2051]: S (sleeping) 2017-10-05T10:57:08.246506-07:00 ERR crash_reporter[2098]: Could not get active user sessions, using default.
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Oct 5 2017
Device didn't hang consistently. But twice, I observed this kind of hang and had to reboot my machine afterwards. On and off I was using this device and so device was idle few times. Once I started using it from idle state, observed UI freeze and device didn't recover from the freeze. But, I could see only mouse movements.
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Oct 5 2017
If you recover from the freeze, and sign-in to the device, check the content of chrome://crashes page in browser, and see if there is a Crash record for the time the issue was present.
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Oct 5 2017
Sure, I will share the crash details once after I could reproduce this issue one more time.
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Oct 11 2017
Same issue on Eve device. 10009.0.0, 63.0.3230.0 No external peripherals were connected to the device. Just kept the device aside for some time and then the UI froze. Touch and keyboard inputs are not working. Only mouse cursor movements are visible. But able to switch to VT2. Attached device logs.
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Oct 11 2017
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Oct 11 2017
ChromeOS_ARC crash/c5e7cf3d7bebdc6a found in the #10 logs, same as the one in #4. Thread 0 (id: 19) CRASHED [SIGABRT @ 0x00000000 ] Stack Quality100%Show frame trust levels 0x00007d530a938567 (libc.so + 0x0008d567 ) tgkill 0x00007d530a935021 (libc.so -bionic/libc/bionic/pthread_kill.cpp:45 ) pthread_kill 0x00007d530a8db1e1 (libc.so -bionic/libc/bionic/raise.cpp:34 ) raise 0x00007d530a8d385d (libc.so -bionic/libc/bionic/abort.cpp:47 ) abort 0x00007d530a81b563 (libbase.so -logging.cpp:404 ) android::base::LogMessage::~LogMessage() 0x000055638142c016 (tzdatacheck -tzdatacheck.cpp:57 ) readHeader(std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > const&, char*, unsigned long) 0x000055638142b470 (tzdatacheck -tzdatacheck.cpp:191 ) main 0x00007d530a8c79b4 (libc.so -bionic/libc/bionic/libc_init_dynamic.cpp:109 ) __libc_init 0x000055638142b207 (tzdatacheck + 0x00001207 ) _start abodeti@ filed b/67637900
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Oct 11 2017
Saw a similar issue on Eve M62-9901.41.0
Sample traceback below,
14395 2017-10-11T12:12:40.418038-07:00 WARNING kernel: [ 7.439060] Hardware name: Google Eve/Eve, BIOS Google_Eve.9584.76.0 08/12/2017
14396 2017-10-11T12:12:40.418039-07:00 WARNING kernel: [ 7.439062] 0000000000000286 164cf4be95395eeb ffff880065e7be10 ffffffff926941ce
14397 2017-10-11T12:12:40.418039-07:00 WARNING kernel: [ 7.439068] 0000000000000000 0000000000000009 ffff880065e7be48 ffffffff92469858
14398 2017-10-11T12:12:40.418040-07:00 WARNING kernel: [ 7.439073] ffffffff92483c8e ffff88024433c108 ffff88024433c108 ffffffff92483c5d
14399 2017-10-11T12:12:40.418041-07:00 WARNING kernel: [ 7.439077] Call Trace:
14400 2017-10-11T12:12:40.418042-07:00 WARNING kernel: [ 7.439083] [<ffffffff926941ce>] dump_stack+0x4d/0x63
14401 2017-10-11T12:12:40.418042-07:00 WARNING kernel: [ 7.439088] [<ffffffff92469858>] warn_slowpath_common+0x9f/0xb8
14402 2017-10-11T12:12:40.418043-07:00 WARNING kernel: [ 7.439091] [<ffffffff92483c8e>] ? kthread_worker_fn+0x31/0x1a6
14403 2017-10-11T12:12:40.418044-07:00 WARNING kernel: [ 7.439094] [<ffffffff92483c5d>] ? kthread_park+0x52/0x52
14404 2017-10-11T12:12:40.418045-07:00 WARNING kernel: [ 7.439097] [<ffffffff9246996a>] warn_slowpath_null+0x1a/0x1c
14405 2017-10-11T12:12:40.418045-07:00 WARNING kernel: [ 7.439099] [<ffffffff92483c8e>] kthread_worker_fn+0x31/0x1a6
14406 2017-10-11T12:12:40.418046-07:00 WARNING kernel: [ 7.439102] [<ffffffff92483c5d>] ? kthread_park+0x52/0x52
14407 2017-10-11T12:12:40.418047-07:00 WARNING kernel: [ 7.439104] [<ffffffff92483c5d>] ? kthread_park+0x52/0x52
14408 2017-10-11T12:12:40.418048-07:00 WARNING kernel: [ 7.439107] [<ffffffff92483be1>] kthread+0x12c/0x134
14409 2017-10-11T12:12:40.418048-07:00 WARNING kernel: [ 7.439110] [<ffffffff92483ab5>] ? kthread_parkme+0x24/0x24
14410 2017-10-11T12:12:40.418049-07:00 WARNING kernel: [ 7.439114] [<ffffffff92b05eaf>] ret_from_fork+0x3f/0x70
14411 2017-10-11T12:12:40.418050-07:00 WARNING kernel: [ 7.439116] [<ffffffff92483ab5>] ? kthread_parkme+0x24/0x24
14412 2017-10-11T12:12:40.418050-07:00 WARNING kernel: [ 7.439119] ---[ end trace b06abbe02d661411 ]---
14413 2017-10-11T12:12:40.431972-07:00 ERR laptop-mode[2202]: Couldn't acquire lock. Retrying.... PID is 2133\n
14414 2017-10-11T12:12:40.446017-07:00 WARNING kernel: [ 7.467909] HDMI HDA Codec ehdaudio0D2: Max dais supported: 3
14415 2017-10-11T12:12:40.616027-07:00 NOTICE kernel: [ 7.637854] audit: type=1400 audit(1507749160.614:7): avc: denied { search } for pid=1851 comm="logd" name="data" dev="dm-0" ino=73907 scontext=u:r:logd:s0 tcontext=u:object_r:unlabeled:s0 tclass=dir permissive=0
14416 2017-10-11T12:12:40.629016-07:00 NOTICE kernel: [ 7.650878] audit: type=1400 audit(150774
Will report, if it happens on latest M62.
Logs attached.
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Oct 11 2017
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Oct 11 2017
Issue repro'd on M62-BETA-CHROMEOS-2 (9901.44.0, 62.0.3202.52). Checked on eve, caroline. Adding RBB label
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Oct 11 2017
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Oct 11 2017
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Oct 11 2017
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Oct 11 2017
not repo in last beta, diff https://crosland.corp.google.com/log/9901.35.0..9901.44.0
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Oct 11 2017
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Oct 11 2017
I'm seeing the issue on Chrome 62.0.3202.52/CrOS 9901.44.0 - Spring. After idle for 10~12 mins, UI is freezing. Only mouse cursor movements are working.
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Oct 11 2017
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Oct 11 2017
-puthik as I don't see this being a PSR problem. Given this was seen on peach-pi, it is not kernel specific, PSR, or related to ARC++. If VT2 is still working, the system is at least still alive, this implies something is stuck on the Chrome side most likely. Chrome side diff is https://chromium.googlesource.com/chromium/src/+log/62.0.3202.43..62.0.3202.52?pretty=fuller&n=10000 Do we have any steps to repro?
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Oct 11 2017
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Oct 12 2017
Observed UI freeze on daisy device too on Chrome 62.0.3202.52/CrOS 9901.44.0. Logs are attached.
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Oct 12 2017
Any clues to a repro? xiyuan@ can you take a look at the logs and see if anything stands out?
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Oct 12 2017
mkarkada: What do you mean by idle? Was the screen off? If the screen went off, and when you tried to move the cursor again you got the old content and the cursor moving (GLRenderer stopped producing new content), this is likely a dup of crbug.com/769570 It should be fixed now.
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Oct 12 2017
From my comment in #25, device was in suspended state. When I resumed it, I could just move the mouse but UI had froze. From my comment in #3, device was idle for sometime and had to wake up the device, when I saw this issue. I think, device was in sleep mode, but don't remember exactly.
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Oct 12 2017
Thank you for the answer. This seems a dup of crbug.com/769570 . Please re-open it if you can still reproduce it on ToT. |
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Comment 1 by mkarkada@chromium.org
, Oct 5 2017