Chrome PDF GPO for Windows not working as expected
Reported by
rick.spa...@gshare.blackgold.ca,
Oct 3 2017
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/61.0.3163.100 Safari/537.36 Steps to reproduce the problem: 1. Install the latest Chrome and Google ADMX files. 2. Enable the GPO setting "Always open PDF files externally" on both user and computer configuration and apply to a test OU. 3. What is the expected behavior? After enabling the above GPO setting, when users click on a PDF link, the PDF should download instead of opening Chrome's built-in PDF viewer. What went wrong? Whether the setting was enabled or disabled, Chrome would always open and display the PDF using its built-in PDF viewer. If the end user goes to chrome://settings/content/pdfDocuments, the management icon is displayed (managed by our domain) and the setting is greyed out, so it can't be changed. If you change the GPO back to "Not configured", users can adjust the setting again, but the GPO is not working as expected. Did this work before? N/A Chrome version: 61.0.3163.100 Channel: stable OS Version: 10.0 Flash Version: I was asked to file a bug report after posting this on the Admin forum at https://productforums.google.com/forum/?utm_medium=email&utm_source=footer#!msg/chrome-admins/4-H5zGwwpI4/uFlvajIqCQAJ
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Oct 3 2017
Kiran, to triage.
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Oct 4 2017
Unable to reproduce the issue on win 10 with chrome #61.0.3163.100 Steps followed: 1. Enabled policy "Always open PDF files externally" 2. Updated policy in win10 client machines Observations: 1. Policy is updated in chrome://policy, chrome://settings 2. On clicking pdf link, the file has downloaded Attaching the screen-cast for reference rick.sparrow@ Could you please look into it and let us know any steps i have missed while reproducing the scenario. Thank You...
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Oct 4 2017
Rick, can you please check if enabling the setting manually through settings has the desired effect or suffers from the same issue in your configuration?
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Oct 4 2017
If the GPO is set to "not configured", users can change the setting, and it works as expected. If the GPO is set to "enabled" or "disabled", the management icon appears, the user can't change the setting, and the end result is Chrome displays the PDF. (The setting to download PDFs is off.)
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Oct 4 2017
Thank you for providing more feedback. Adding requester "kkaluri@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Oct 6 2017
Thanks for sending the screen cast! I had originally applied the same setting to both USER and MACHINE settings. I'm not sure why that didn't work. But based on your video, I removed the user setting so it was just the Machine policy being applied and it now works as expected.
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Oct 9 2017
Glad that it's working now. So, it was behaving incorrectly when you had USER and MACHINE policy setting AlwaysOpenPdfExternally to true, and it is behaving correctly when you remove the USER policy?
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Oct 10 2017
Just to update, Tested this issue on Win 7 with chrome #61.0.3163.100, with enabling USER policy for "Always open PDF files externally" and observed that on clicking the pdf link, the file has downloaded. Attaching the screen-cast for reference Thank You...
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Oct 12 2017
Re Comment #10: Thanks for testing this! Closing as WontFix because it seems to work correctly for kkaluri and the reporter now. Please re-open if you think otherwise. |
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Comment 1 by pbomm...@chromium.org
, Oct 3 2017Labels: Needs-Triage-M61