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Issue 769933 link

Starred by 2 users

Issue metadata

Status: Archived
Owner: ----
Closed: Sep 13
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug-Regression



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Two monitor display, one landscape and one portrait, results in Chrome crashing the video drivers

Reported by mi...@a8b.co, Sep 28 2017

Issue description

UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/61.0.3163.100 Safari/537.36

Steps to reproduce the problem:
1. Have 2 monitor display
2. Have one in landscape mode, one in portrait mode
3. Have chrome on one monitor
4. Detach a tab
5. Resize or move detached tab from one monitor to the other

What is the expected behavior?
That 100% of the time this process will work smoothly, with no slowdown on the screen draw or crashing of the video driver.

What went wrong?
Periodically, instead of working as expected the screen will slowdown or freeze, then both monitors go black as the video driver crashes and recovers.  When display resumes, all of the Chrome window headers are now transparent and the tab headers are difficult to read.  Killing a browser window and then restoring it with Control + Shift + T corrects the visual oddity.

Did this work before? Yes 52 or 53, it was an issue before then, then stopped for a decent while, and started happening again.

Chrome version: 61.0.3163.100  Channel: stable
OS Version: 10.0
Flash Version: 

landscape monitor is in 1440p, portrait is 1080p (rotated), gtx 1060 running 385.69 drivers, but also happened in 375.95, 376.33, 378.49, 381.65, 382.33.  Problem also existed when video card was an HD 7870 running Radeon Crimson.

Taking the 1080p monitor and putting it back into landscape mode 100% resolves the problem with no recurrence.  It feels like Chrome is doing something behind the scenes video related, that is being done improperly and crashes the driver.  It ONLY happens when the browser window is being moved or resized across the monitor display, and only Chrome is affected.  

Problem doesn't occur when using Internet Explorer, Edge, or Firefox, appears to be specific to Chrome.
 
Labels: Needs-Bisect Needs-Triage-M61
Labels: TE-NeedsTriageFromMTV TE-Hardware-Dependency
Unable to reproduce the issue on Win-10 using chrome reported version #61.0.3163.100 and latest canary #63.0.3226.0.

Attached a screen cast for reference.

Following are the steps followed to reproduce the issue.
------------
1. Got 2 monitor display one in landscape mode and the other in portrait mode.
2. Launched chrome on one monitor and opened a new tab.
3. Detached a tab.
4. Resized and moved detached tab from one monitor to the other.
5. Did not observe any screen freeze or slowdown.

Note: It seems the issue is reproducible on monitors having 1440(2560×1440 pixels) and 1080(1920x1080 pixels) respectively and TE-India doesn't have the setup of dual monitors with the mentioned resolution.Hence, adding label TE-Hardware-Dependency and TE-NeedsTriageFromMTV for further investigation from dev team.
Requesting anyone from MTV team to please have a look into the issue.

Thanks...!!
769933.mp4
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Labels: -TE-NeedsTriageFromMTV -Needs-Bisect
Removing from the bisect queue since we are not able to repro.

Status: Archived (was: Unconfirmed)
Archiving old bugs that haven't been actively assigned in over 180 days.

If you feel this issue should still be addressed, feel free to reopen it or to file a new issue. Thanks!
Archiving old bugs that haven't been actively assigned in over 180 days.

If you feel this issue should still be addressed, feel free to reopen it or to file a new issue. Thanks!
Archiving old bugs that haven't been actively assigned in over 180 days.

If you feel this issue should still be addressed, feel free to reopen it or to file a new issue. Thanks!

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