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Issue 769698 link

Starred by 5 users

Issue metadata

Status: Archived
Owner: ----
Closed: Dec 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 3
Type: Bug



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Citrix app reports that it has a pending update after a user is signed in for the first time.

Project Member Reported by marcore@chromium.org, Sep 28 2017

Issue description

as https://bugs.chromium.org/p/chromium/issues/detail?id=541670#c20 opening a new bug

Chrome Version: 60.0.3112.114
OS: ChromeOS

What steps will reproduce the problem?
(1) Configure force install of haiffjcadagjlijoggckpgfnoeiflnem Citrix Receiver
(2) login on ChromeBook

What is the expected result?
not to have notification of new version of Citrix Receiver
What happens instead?
notification of new version
https://drive.google.com/open?id=0B01ZVp8vDQocV2NRcW8wSlZFYkk


Policy: https://drive.google.com/open?id=0B01ZVp8vDQocbnRYQ0lwamtvQXc
version: https://drive.google.com/open?id=0B01ZVp8vDQocWGtlY2JDSmM4cjg
debug logs: https://drive.google.com/open?id=0B01ZVp8vDQocTWFlSjZIZ0x0azg
customer info: https://drive.google.com/open?id=1S3CqgARjlxOVp2VlQzVcp_mZbu26AWSu7XiYComiD0A
 
Cc: alu...@chromium.org alu...@google.com
Owner: josa...@chromium.org
Hi, 
could you please help triage this issue ?
Cc: rdevlin....@chromium.org
Components: Platform>Extensions
Labels: -M-60
Owner: ----
+Devlin and moving to extensions folder
The citrix app that's shown as installed is 2.5.1.302, which, as of today, *is* the latest version available in the webstore.  Additionally, the notifications that prompt for "A new version of Citrix Receiver" is available are not shown by chrome, but by Citrix.  This seems like Citrix is doing something wrong.

Am I missing something?  Do we know the conditions under which Citrix shows this notification?

Comment 4 by jeffej@google.com, Oct 20 2017

I have not been able to reproduce this issue on my gsuite and chromebook.  I have enabled the force install of citrix and it works as expected with not prompt to update.

Going deeper into the case issue.  IT appears that the IT has enabled Ephemeral mode enabled, which will clear the user profile on each new session/login.  I am not sure how that is enabled on a Chrome OS device as it is windows, mac setting as Chrome OS browser is already signed. I saw in their policy screen shot it is enable but I am not able to enable this feature on my Chrome OS device even with the policy set in the admin console.

Will need to ask the customer if they are using this policy to manage both Chrome OS and Enterprise browser.

Comment 5 by onavarro@google.com, Oct 20 2017

@ Jeffej

I was checking the screenshot with the policies and the one that says DeviceEphemeralUsersEnab, is the one you enforce from the Device Settings called User Data 'Erase all local user info, settings, and state after each sign-out'
Could you please try enabling that policy and see if the issue is reproducible on Chromebooks with that enabled?

Comment 6 by jgodinez@google.com, Oct 21 2017

unable to repro using lulu 60.0.3112.114 and erase local data. 
Anything left to do here?
Status: Archived (was: Untriaged)

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