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[Chrome Sign] CSB Google Drive issue
Reported by
mcoul...@fbcn.org,
Sep 26 2017
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Issue descriptionUserAgent: Mozilla/5.0 (X11; CrOS armv7l 9592.96.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.114 Safari/537.36 Platform: 9592.96.0 (Official Build) stable-channel veyron_mickey Steps to reproduce the problem: 1. Copy and paste URL for Published Google Slides presentation into a new entry in Chrome Sign Builder. 2. Select the pop-up option to Open Presentation Options. 3. Any changes made in the Options Window that opens results in the following message on the Sign Displays: Google Docs encountered an error. Please try reloading this page, or coming back to it in a few minutes. To learn more about the Google Docs editors, please visit our help center. We're sorry for the inconvenience. - The Google Docs Team What is the expected behavior? As of a few weeks ago, any changes in that window would be accepted and the Display Screens would operate properly. What went wrong? Something has changed either with the extension or the Google Docs code that now results in the following error on the Display Screens: Google Docs encountered an error. Please try reloading this page, or coming back to it in a few minutes. To learn more about the Google Docs editors, please visit our help center. We're sorry for the inconvenience. - The Google Docs Team WebStore page: Chrome Sign Builder Did this work before? Yes Chrome version: 60.0.3112.114 Channel: n/a OS Version: 9592.96.0 Flash Version: Shockwave Flash 27.0 r0
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Sep 26 2017
Can you please create one dummy presentation that exhibits the problem for you and share the link to the presentation as well as the link as stored in the schedule after using the pop-up dialog (you can simply copy it from the schedule item) because I could not reproduce the problem locally?
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Sep 26 2017
Here is a link to a working Google Slide: https://docs.google.com/presentation/d/e/2PACX-1vT4wgWkZo8Of-EICEDkNCI9dEhqsYIvs32Lk-OqqMmdz7C_XN4OPEKYnxRHfZIUsHHLVv1wOzlofkhU/pub?start=false&loop=false&delayms=3000 Here is the link after configuration: https://docs.google.com/presentation/embed?id=e&start=true&loop=true&rm=minimal&delayms=8000
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Sep 26 2017
I see the issue is that the link for your docs contain an extra /e/ which seems to be something that has recently changed in the way links are represented by Drive. We will try to incorporate the new format in the drive handling plugin. Meanwhile instead of using the embedded ui in Chrome Sign Builder you can get the equivalent link by using the "Publish" menu inside of Slides. Which allows you to select the same set of extra options like the popup window. Sorry for the inconvenience. We will try to adapt the plugin as soon as we can.
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Sep 26 2017
Ok. Thanks for looking into this. This other method is completely acceptable as well.
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Aug 1
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Sep 28
Triage nag: This Chrome OS bug has an owner but no component. Please add a component so that this can be tracked by the relevant team.
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Nov 8
<UI triage> Bug owners, please add the appropriate component to your bug. Thanks! |
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Comment 1 by pastarmovj@chromium.org
, Sep 26 2017Components: -Platform>Extensions
Owner: pastarmovj@chromium.org
Status: Untriaged (was: Unconfirmed)
Summary: [Chrome Sign] CSB Google Drive issue (was: Chrome Sign Builder/Google Drive issue)