Chrome crashes after opening of the system printing settings
Reported by
uzu...@gmail.com,
Sep 26 2017
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/61.0.3163.100 Safari/537.36 Steps to reproduce the problem: 1. Open chrome printing wizard (Ctrl+P). 2. Click on "Use system printing dialog..." 3. Open "Settings in system printing dialog" 4. Chrome will be unexpected closed What is the expected behavior? What went wrong? Chrome crash Crashed report ID: How much crashed? Whole browser Is it a problem with a plugin? N/A Did this work before? N/A Chrome version: 61.0.3163.100 Channel: stable OS Version: 6.3 Flash Version:
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Sep 27 2017
Can you get a crash report id? https://www.chromium.org/for-testers/bug-reporting-guidelines/reporting-crash-bug Is the crash specific to a particular printer? If so, what's the printer model / driver?
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Sep 27 2017
I have reproduced the problem on my system Windows 8, when try to open settings for driver "Xerox WC 4118 Series PCL 6". For another drivers the settings open without crashing. The crash report id is 2c49b5e683352b97.
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Sep 27 2017
Thank you for providing more feedback. Adding requester "susanjuniab@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Sep 28 2017
Thanks, so it looks like a crash in wc4118u.dll, which is part of a printer driver. The version on the file is 3.1.99.12. That's all the info we have. If you don't use the system print dialog, and print to this Xerox printer through print preview, does that crash as well? Looking on http://www.support.xerox.com/support/workcentre-4118/downloads/ - the drivers for this printer are fairly old. I see there also exists a more modern Xerox Global Print Driver. Is that driver compatible with your printer?
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Sep 29 2017
When I don't use system print dialog and have print through print preview, the chrome doesn`t crash. I will notify our system administrator about the Xerox Global Print driver, may be it`s compatible with our printer.
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Sep 29 2017
Thank you for providing more feedback. Adding requester "thestig@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Oct 3 2017
Please let us know if the Xerox Global Print driver helps.
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Oct 10 2017
uzuruk@ Could you please respond to comment #8 Thank You...
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Oct 10 2017
Unfortunately the Xerox Global print driver is not compatible with our wc4118. Thanks for your help. 2017-10-10 12:11 GMT+03:00 kkal… via monorail < monorail+v2.2099402154@chromium.org>:
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Oct 10 2017
Thank you for providing more feedback. Adding requester "kkaluri@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Oct 25 2017
Closing this issue based on the Comment #10. Thanks! |
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Comment 1 by susanjuniab@chromium.org
, Sep 27 2017Components: UI>Browser>PrintPreview
Labels: Needs-Triage-M61 Needs-Feedback
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