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Issue 768618 link

Starred by 2 users

Issue metadata

Status: WontFix
Owner: ----
Closed: Oct 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Mac
Pri: 2
Type: Bug



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Print Using System Dialogue keyboard shortcut broken in High Sierra

Reported by m...@jlborgo.com.au, Sep 26 2017

Issue description

UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/61.0.3163.100 Safari/537.36

Steps to reproduce the problem:
1. Open any page
2. Use keyboard shortcut Option+Command+P
3. Chrome preferences tab opens instead of system print dialogue

What is the expected behavior?
System Print Dialogue appears

What went wrong?
Chrome preferences tab opens instead

Did this work before? Yes 

Chrome version: 61.0.3163.100  Channel: stable
OS Version: OS X 10.13.0
Flash Version: 

Functioned with Sierra but broken in High SIerra.
 

Comment 1 by m...@jlborgo.com.au, Sep 26 2017

Update: have tried latest Beta (Version 62.0.3202.29 (Official Build) beta (64-bit)) and the keyboard shortcut appears to be resolved however there is about 5 seconds of spinning wheel whereas previously, it was instantaneous printing.
Labels: Needs-Triage-M61 Needs-Bisect
Cc: ranjitkan@chromium.org
Labels: -Needs-Bisect Needs-Feedback
Rechecked this issue on chrome version 61.0.3163.100 on MAC 10.13 High Sierra and unable to reproduce it. Hitting "Option+Command+P" from keyboard displayed System Print Dialogue. Screen shot attached.

@matt: Can you please do a system restart, relaunch and reset chrome and try again. Please update us with your observations.

Removing bisect label, please add if required again.

Thanks.!
Print - 10.13.png
895 KB View Download
Components: -UI Internals>Printing
Labels: Hotlist-HighSierra
Cc: shrike@chromium.org
Labels: -Type-Bug-Regression Type-Bug
This is not really a regression in Chrome, but rather the need to better support High Sierra.

Since the preferences issue has has been fixed in Chrome 62 beta, presumably that is already covered in another bug, so the part left is the 5 seconds of spinning.

Comment 6 by shrike@chromium.org, Sep 27 2017

I'm not seeing any delay in bringing the panel up. matt@jlborgo.com.au - can you try using Activity Monitor to take a sample of Chrome during this time (select the Chrome browser process in the process list so that you can quickly switch back to Activity Monitor and type Option-Cmd-S).

Comment 7 by m...@jlborgo.com.au, Sep 27 2017

Depending on the configuration, I am seeing Chrome spike to about 50% CPU on a 2017 MacBook Pro and 100% on a 2012 iMac.

The spinning wheel is about five seconds on both Macs.

The delay isn't displaying the system print dialogue, but rather when clicking the Print button on the dialogue. There is about 5 seconds of spinning wheel and the Printer app will make its way into the Dock to queue the job.

Project Member

Comment 8 by sheriffbot@chromium.org, Sep 27 2017

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "ranjitkan@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

Comment 9 by shrike@chromium.org, Sep 27 2017

Labels: Needs-Feedback
Please attach a Sample from the time period in which Chrome is spinning (see directions in c#6).

Status: WontFix (was: Unconfirmed)
[macbugtriage] No response from bug reporter for almost 30 days so closing out. Please reopen if you have info per c#9.

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