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Issue 768176 link

Starred by 7 users

Issue metadata

Status: WontFix
Owner: ----
Closed: Oct 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug-Regression



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cyan freezes when suspending

Reported by jim.dan...@gmail.com, Sep 23 2017

Issue description

UserAgent: Mozilla/5.0 (X11; CrOS x86_64 9765.70.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/61.0.3163.101 Safari/537.36
Platform: 9765.70.0 (Official Build) beta-channel cyan

Steps to reproduce the problem:
1. Do not touch device while signed in and device is in laptop configuration
2. Screen turns off
3. Try to turn back on by touching keybpad or touchpad
4. Screen will not turn on, device unresponsive

What is the expected behavior?
Screen turns on to allow return to normal use.

What went wrong?
LED indicators both remain solid blue. During sleep mode after closing lid, left LED will normally change to flashing orange. It does not seem that the device is actually entering sleep mode.

Cannot wake up Chromebook by any method, including tapping or long pressing power key. Only solution is a hardware reset (refresh+power).

Did this work before? Yes Previous beta

Chrome version: 61.0.3163.101  Channel: beta
OS Version: 9765.70.0
Flash Version: 27.0.0.130 

CBC TC
 

Comment 1 by zalcorn@google.com, Sep 29 2017

Components: -UI OS>Kernel>Power

Comment 2 by derat@chromium.org, Sep 29 2017

Labels: Needs-Feedback
Summary: cyan freezes when suspending (was: Failure to sleep/wake properly)
Please file a feedback report with Alt+Shift+i after triggering this, rebooting, and logging back in. Thanks!

Comment 3 by ka...@chromium.org, Sep 29 2017

Cc: pgangishetty@chromium.org
pgangishetty@ reported: Not able to reproduce on Cyan with today's build 9765.73.0/61.0.3163.110
I am testing. The issue has not returned since the previous ChromeOS update.
Status: WontFix (was: Unconfirmed)
Going to close.  Please re-open if able to repro.  thanks!

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